Russ Darrow Kia of Wauwatosa

Great customer service April is the Best. I give her 5 stars and the dealership 4 stars. I've had oil changes at Russ with all my Kias. And this is my third one. April has b April is the Best. I give her 5 stars and the dealership 4 stars. I've had oil changes at Russ with all my Kias. And this is my third one. April has been the nicest to me in the 14 years, a few others were nice but she was the nicest. More

Waited entirely too long for an oil cgabge Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was takin Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was taking so long. I was told that they couldn’t find me when the work was complete - even though I was sitting in their waiting area. They also called my cell phone ( which I had NOT given them the number for) but neglected to leave a message. Not happy with the waste of my time. I am assuming that the work was performed adequately, but the customer service was certainly subpar. This extended wait time for basic service has happened before. Unfortunately this is the closest dealership to me and the maintenance is prepaid under the terms of my lease, otherwise I would be going elsewhere for service. More

Wonderful service! Mike greeted me the second i pulled into the parking lot. Great service by him and all the other coworkers who helped me through the process. This who Mike greeted me the second i pulled into the parking lot. Great service by him and all the other coworkers who helped me through the process. This whole office is very veteran friendly and worked very hard to get my financing down to a range i could afford. I appreciate all the wonderful work both Mike and Rio did for me. More

A fresh start Casey,Steve, and the rest of the team did a phenomenal job at putting me in the right vehicle at the right price. Greatly appreciated, and will defin Casey,Steve, and the rest of the team did a phenomenal job at putting me in the right vehicle at the right price. Greatly appreciated, and will definitely continue doing business here down the road! More

Highly recommend Overall, my first experience with this dealership was excellent. Casey was my salesman and I was more than happy with his service throughout the entir Overall, my first experience with this dealership was excellent. Casey was my salesman and I was more than happy with his service throughout the entire experience. He listened to my concerns, answered all of my questions, and worked to find a deal that met my needs. Steven handled my financing and did a great job as well. I would definitely recommend giving this dealership a try. More

Great experience Never thought to finance a vehicle Michael Duda showed me how easy and affordable it can be. He helped me pick out a reliable mini van for my family a Never thought to finance a vehicle Michael Duda showed me how easy and affordable it can be. He helped me pick out a reliable mini van for my family and I. More

From 99 to 15 I had excellent service provided by both Casey Star & Stephen Perkins. Both gentleman handle my car buying experience with patience, care and underst I had excellent service provided by both Casey Star & Stephen Perkins. Both gentleman handle my car buying experience with patience, care and understanding. I had my previous truck for 15 years so it's been awhile since I shopped for a new vehicle. They went out of their way (Casey even driving an hour away to another store to get the exact truck, I was looking for). Casey kept me updated during the entire process, from when he left the store and when he returned with the truck. He explained everything clearly and never pressured me. When I came back the following day he took time to research what the extra cubby was and how to use it. I really appreciate all they did to make my car buying experience stress free. Sincerely new customer for life!! More

New car These guys really helped my mom and I out with our new cars! Everyone was very friendly and fast to my mom and I. Really enjoyed the experience! These guys really helped my mom and I out with our new cars! Everyone was very friendly and fast to my mom and I. Really enjoyed the experience! More

Two new cars Mike Duda and Steven Garner were amazing. They both stayed late on a Saturday helping me and my daughter buy 2 new cars. They made the process fun. Th Mike Duda and Steven Garner were amazing. They both stayed late on a Saturday helping me and my daughter buy 2 new cars. They made the process fun. They took the extra time to go over everything with us so we had a full understanding of how the cars functions worked. This was my daughters first experience buying a car so it was nice to have it be a pleasant one. I will definitely tell people to come to Russ Darrow to buy their car. Thanks again MIke ZIPPIDY Duda and Steve More

Great I gave a wonderful review because of the excellent customer service and friendliness from the salesperson and financial representative. They made eve I gave a wonderful review because of the excellent customer service and friendliness from the salesperson and financial representative. They made every process simple and easy for my husband and I to understand. Thanks Casey and Steve. :) More