Russ Darrow Kia of Wauwatosa

Great experience I worked with Michael Duda and Lavora. They are great to work with. Lavora kindly texted me on my experience and vehicle preferences. She was great at I worked with Michael Duda and Lavora. They are great to work with. Lavora kindly texted me on my experience and vehicle preferences. She was great at working with the vehicles I was interested in and fought hard with management to get me the best bang for my buck. More

Mazda 3 Casey was really helpful and after going over all the options were worked out a really good deal. Couldn't be happier with my second Mazda. Casey was really helpful and after going over all the options were worked out a really good deal. Couldn't be happier with my second Mazda. More

Great crew Went in to check out the new Stinger and the guys made the whole process super easy and hassle free! The whole crew took great care of me from beginni Went in to check out the new Stinger and the guys made the whole process super easy and hassle free! The whole crew took great care of me from beginning to end! Highly recommend these guys! Go check out a new Kia! More

TIME AT TOSA KIA WE HAD A GREAT TIME WITH JOSH, MANNY, AND RIO. WE HAD FUN! IT WAS A GREAT CAR BUYING EXPERIENCE! YOU GUYS ARE AWESOME! THANK YOU! WE HAD A GREAT TIME WITH JOSH, MANNY, AND RIO. WE HAD FUN! IT WAS A GREAT CAR BUYING EXPERIENCE! YOU GUYS ARE AWESOME! THANK YOU! More

Amazing Mike and Valerie where extremely helpful and patient with me. The went the extra mile by letting view several different Kia's. And made me feel conf Mike and Valerie where extremely helpful and patient with me. The went the extra mile by letting view several different Kia's. And made me feel confident in my decision. Couldn'task for more friendlier, helpful and insightful guys. Would give five star rating and then some. More

Great customer service April is the Best. I give her 5 stars and the dealership 4 stars. I've had oil changes at Russ with all my Kias. And this is my third one. April has b April is the Best. I give her 5 stars and the dealership 4 stars. I've had oil changes at Russ with all my Kias. And this is my third one. April has been the nicest to me in the 14 years, a few others were nice but she was the nicest. More

Waited entirely too long for an oil cgabge Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was takin Took the car in for a prepaid oil change. I should have been in and out in less than an hour. After a 90 minute wait, I finally asked what was taking so long. I was told that they couldn’t find me when the work was complete - even though I was sitting in their waiting area. They also called my cell phone ( which I had NOT given them the number for) but neglected to leave a message. Not happy with the waste of my time. I am assuming that the work was performed adequately, but the customer service was certainly subpar. This extended wait time for basic service has happened before. Unfortunately this is the closest dealership to me and the maintenance is prepaid under the terms of my lease, otherwise I would be going elsewhere for service. More

A fresh start Casey,Steve, and the rest of the team did a phenomenal job at putting me in the right vehicle at the right price. Greatly appreciated, and will defin Casey,Steve, and the rest of the team did a phenomenal job at putting me in the right vehicle at the right price. Greatly appreciated, and will definitely continue doing business here down the road! More

Wonderful service! Mike greeted me the second i pulled into the parking lot. Great service by him and all the other coworkers who helped me through the process. This who Mike greeted me the second i pulled into the parking lot. Great service by him and all the other coworkers who helped me through the process. This whole office is very veteran friendly and worked very hard to get my financing down to a range i could afford. I appreciate all the wonderful work both Mike and Rio did for me. More

Highly recommend Overall, my first experience with this dealership was excellent. Casey was my salesman and I was more than happy with his service throughout the entir Overall, my first experience with this dealership was excellent. Casey was my salesman and I was more than happy with his service throughout the entire experience. He listened to my concerns, answered all of my questions, and worked to find a deal that met my needs. Steven handled my financing and did a great job as well. I would definitely recommend giving this dealership a try. More