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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,117 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,117 reviews
December 11, 2017
Great Service! Excellent service!! They value my time, very impressed for my first purchase. I will be happy to recommend both Steve and mike to family and friends Excellent service!! They value my time, very impressed for my first purchase. I will be happy to recommend both Steve and mike to family and friends More
by Ladejamariee
Helpful December 09, 2017
I am treated like family. Got the deal J could afford. I was looking at trying to buy my leased car. Mike showed me what better deal I would get with a new lease. Love my car! I was looking at trying to buy my leased car. Mike showed me what better deal I would get with a new lease. Love my car! More
by Royal Sweet
Employees Worked With
Other Employees :
Lavora Minley, Kevin Minley, STEVEN A GARNER, Ryan Nikolaus, David Potkonjak, Miranda L Zarling
December 07, 2017
Went to multiple dealerships, Mike and Rio helped us a lot ! Great experience, Mike took great care of us and helped us get a better car than we expected for. Thanks, will definitely come back again. Great experience, Mike took great care of us and helped us get a better car than we expected for. Thanks, will definitely come back again. More
by Kesean D Wells
Employees Worked With
Other Employees :
Kevin Minley, Mark Berthelette
December 07, 2017
saved money! Rio lavora helped me save money by helping me refinance my current auto loan. Thank you team Darrow for all the hard work! Ohh btw thank you Rya Rio lavora helped me save money by helping me refinance my current auto loan. Thank you team Darrow for all the hard work! Ohh btw thank you Ryan in service😀 More
by johnniescott
Employees Worked With
Other Employees :
lavora, Kevin Minley, Mark Berthelette, Steven Isley, Ryan Nikolaus
December 06, 2017
Recall: repair or replace The service was great and usually is excellent. My issue was we were told that they would let us know within 25 minutes if it would take longer. We we The service was great and usually is excellent. My issue was we were told that they would let us know within 25 minutes if it would take longer. We were there for 2 hrs and then told they were done More
by Tinyjoe
Employees Worked With
Ryan Nikolaus
December 05, 2017
Spectacular Experience Steve, Mike and Rio provided great customer service!!! My car buying experience was seamless. I am beyond grateful for them and my new car!!! Thank yo Steve, Mike and Rio provided great customer service!!! My car buying experience was seamless. I am beyond grateful for them and my new car!!! Thank you Guys!!! More
by Onlybenstar
Employees Worked With
Other Employees :
Kevin Minley, Mark Berthelette
December 05, 2017
2018 Optima JOSH AND RIO TOOK CARE OF ME! THE EXPERIENCE I HAD AT RUSS DARROW KIA WAS A GREAT! THEY WERE FUN TO WORK WITH AND MADE PROCESS EASY. JOSH AND RIO TOOK CARE OF ME! THE EXPERIENCE I HAD AT RUSS DARROW KIA WAS A GREAT! THEY WERE FUN TO WORK WITH AND MADE PROCESS EASY. More
by TeddyP
December 05, 2017
Great experience Overall great experience with staff and great price. I do wish they would have buffed out the one long shallow scratch and cleaned the exterior better Overall great experience with staff and great price. I do wish they would have buffed out the one long shallow scratch and cleaned the exterior better for my pick up. More
by Rio
Employees Worked With
Other Employees :
Carmen , Kevin Minley, Mark Berthelette, Emmanuel Williams, STEVEN A GARNER
December 05, 2017
Truly blessed to have come to Russ Darrow After going a whole month looking for a car in didn't find a thing I liked until I went to Russ Darrow The 2 young man in the Photo Joshua Revels and After going a whole month looking for a car in didn't find a thing I liked until I went to Russ Darrow The 2 young man in the Photo Joshua Revels and Gaétano “Rio” Dacquisto made my day they went over in behond to get me into a new car in I got it In I'm so so happy if you are looking for a car I recommend you go to Russ Darrow on Mayfair Road in make sure u ask for these two cause they are amazing and the rest of the stuff is amazing to they all make you feel very welcomed and they don't push you away they really do try to help you as a team and I'm very grateful for all of you. Thanks Again Guys.... More
by Lasha M Johnson
December 05, 2017
3rd Kia from Rio We never enjoy car shopping, but here at Kia they made our experience great. And it didn’t take 3days . Tionne Reese is great. 👍🏾 Ya We never enjoy car shopping, but here at Kia they made our experience great. And it didn’t take 3days . Tionne Reese is great. 👍🏾 Ya More
by Mark
Employees Worked With
Other Employees :
Kevin Minley, Mark Berthelette, Tionne Reese
