Russ Darrow Kia of Wauwatosa

Awesome experience I would highly recommend this place for your car buying experience!! From the moment I walked in the door I was greeted with smiles and I felt welcome I would highly recommend this place for your car buying experience!! From the moment I walked in the door I was greeted with smiles and I felt welcomed. You can tell when someone loves what they do because these guys were perfect. Everything was explained to me ipon asling and some things were addressed before! When spending money on a vehicle you want to feel as though you are getting your money’s worth. I must say it was well worth the money and time spent with each one of the guys I had an encounter with. Best service I’ve received in a long while!!! More

From zero to three in fifteen minutes Originally I’d have given this dealership a zero rating. We pulled up in a 2015 Kia Optima looking for an upgrade. After fifteen minutes of waiting ar Originally I’d have given this dealership a zero rating. We pulled up in a 2015 Kia Optima looking for an upgrade. After fifteen minutes of waiting around (good coffee/tea selection, loads of reading material, lots of brochures) and ABSOLUTELY NO CONTACT of any sort we walked out. However, two steps away from climbing into our car and driving off Scott P asked if there was anything he could do to help and if we had been helped. He braced well for the scolding without wavering and apologized without being abrasive, pushy or wimpy. He was quick with answers to our questions, highly approachable and informative. One test drive and a quick quote - acknowledging our time constraint and no excessive pushy sales tactics. They may just have a sale. Time will tell. More

great Very helpful and knowledgeable. Friendly staff and treats to munch on while I waited. Steve made paperwork simple and I was in my new vehicle quickly Very helpful and knowledgeable. Friendly staff and treats to munch on while I waited. Steve made paperwork simple and I was in my new vehicle quickly and comfortably. More

Excellent service !! These guys worked they’re magic, and I was in and out with a new vehicle in no time!! Definitely would refer Russ Darrow Kia to others. !! These guys worked they’re magic, and I was in and out with a new vehicle in no time!! Definitely would refer Russ Darrow Kia to others. More

car buying this is my second purchase with them both times they took great care of me above and beyond they have a really really great team thank you mike la this is my second purchase with them both times they took great care of me above and beyond they have a really really great team thank you mike lavora steven kevin and ri ri More

Great Job We had been driving looking all day from dealership to dealership, from Madison to Milwaukee. We got to the dealership 5 minutes before close and Case We had been driving looking all day from dealership to dealership, from Madison to Milwaukee. We got to the dealership 5 minutes before close and Casey did a great job! He got the vehicle out that we had come to see, wasn't annoyed that we walked in just before close, and knew with the history of that particular vehicle. We took it on a test drive with him and he was courteous and helpful especially since we are not from the area. We were very pleased with everyone at the dealership and very happy with our purchase!! GREAT JOB CASEY!! More

Oil change, cracked dashboard I came in for an oil change. When I got in my car this morning I noticed my dashboard was cracked. I notified Ryan and he never got back on the line. I came in for an oil change. When I got in my car this morning I noticed my dashboard was cracked. I notified Ryan and he never got back on the line. I spoke to Mike Perkins and he was rude. More

Car purchasing experience Casey is awesome !! I came In looking for a used car he was able to put me in better car then I expected ! Highly recommend ! Casey is awesome !! I came In looking for a used car he was able to put me in better car then I expected ! Highly recommend ! More

Awesome Customer Service Zippidy worked for hours to get us approved and find us a car that would with my down payment. The finance managers Steve Garner and Rio helped us thr Zippidy worked for hours to get us approved and find us a car that would with my down payment. The finance managers Steve Garner and Rio helped us through the whole finance process. Everyone was so nice and Kevin Minley the GM ia the bomb. We will be buying all our cara here in the future! More

awesome salesman was an awesome person all was easy and quick with sales and paper work nice selection a very good experience over all thank you salesman was an awesome person all was easy and quick with sales and paper work nice selection a very good experience over all thank you More