Russ Darrow Kia of Wauwatosa

Fantastic, upbeat service. Not your Dads old haggling dea. My Dad was a car salesman 40 years ago and wow, how things have changed. I never would have guessed that the guys sitting right up front greeting cust My Dad was a car salesman 40 years ago and wow, how things have changed. I never would have guessed that the guys sitting right up front greeting customers were all the managers of the place. This place is clean. This is our family's 4th Kia and 3rd one from Russ Darrow Kia. Mike Duda is fantastic and was juggling multiple customers. General Manager Kevin stepped in and made the deal happen. They were ultra busy but got me my car that night. EVERYONE has a service attitude at this place. I've never had a bad experience here. Easy as pie to get my oil changed and other routine maintenance. More

Excellent and satisfying. I had no idea that I was going to be purchasing a car today. I feel like Michael Duda really blessed me. He was very helpful and he never gave me any I had no idea that I was going to be purchasing a car today. I feel like Michael Duda really blessed me. He was very helpful and he never gave me any bad impressions to where some kind of doubt set in. He was patient and did a very good job. I would recommend anybody to come here and purchase a car. Everybody was helpful and friendly. More

Great experience Great overall experience everyone I worked with made the experience of choosing and buying a car very easy more enjoyable than expected. I would defin Great overall experience everyone I worked with made the experience of choosing and buying a car very easy more enjoyable than expected. I would definitely recommend More

My Experience @ Russ Darrow My experience and service provided at Russ Darrow working with Michael Duda was nothing short of amazing. The customer service received made this car My experience and service provided at Russ Darrow working with Michael Duda was nothing short of amazing. The customer service received made this car buying experience well worth the time spent. Not only did he assist myself, but he assisted my daughter in getting a vehicle as well. Would definitely rate this car buying experience one of the best. Thank you Michael Duda for a job well done!!!! The entire staff was very pleasant to work with... More

Car purchase Mike Duda was amazing. He was personable and kind and understood my needs. I’m walking away with exactly what I wanted! Always a great experience here Mike Duda was amazing. He was personable and kind and understood my needs. I’m walking away with exactly what I wanted! Always a great experience here More

Awesome Awesome Experience!!!!!! These guys are the best they made sure I left happy and confident about the Kia Forte 2018 I purchased. They previously helped my boyfriend out with g These guys are the best they made sure I left happy and confident about the Kia Forte 2018 I purchased. They previously helped my boyfriend out with getting a Ford Escape hybrid and I saw how amazing of a job they did putting in the work that clearly showed they truly care about the kind of vehicle you end up with, being comfortable with each step in the process and just simply keeping you informed about everything which I appreciated so much. More

Awesome experience I would highly recommend this place for your car buying experience!! From the moment I walked in the door I was greeted with smiles and I felt welcome I would highly recommend this place for your car buying experience!! From the moment I walked in the door I was greeted with smiles and I felt welcomed. You can tell when someone loves what they do because these guys were perfect. Everything was explained to me ipon asling and some things were addressed before! When spending money on a vehicle you want to feel as though you are getting your money’s worth. I must say it was well worth the money and time spent with each one of the guys I had an encounter with. Best service I’ve received in a long while!!! More

From zero to three in fifteen minutes Originally I’d have given this dealership a zero rating. We pulled up in a 2015 Kia Optima looking for an upgrade. After fifteen minutes of waiting ar Originally I’d have given this dealership a zero rating. We pulled up in a 2015 Kia Optima looking for an upgrade. After fifteen minutes of waiting around (good coffee/tea selection, loads of reading material, lots of brochures) and ABSOLUTELY NO CONTACT of any sort we walked out. However, two steps away from climbing into our car and driving off Scott P asked if there was anything he could do to help and if we had been helped. He braced well for the scolding without wavering and apologized without being abrasive, pushy or wimpy. He was quick with answers to our questions, highly approachable and informative. One test drive and a quick quote - acknowledging our time constraint and no excessive pushy sales tactics. They may just have a sale. Time will tell. More

great Very helpful and knowledgeable. Friendly staff and treats to munch on while I waited. Steve made paperwork simple and I was in my new vehicle quickly Very helpful and knowledgeable. Friendly staff and treats to munch on while I waited. Steve made paperwork simple and I was in my new vehicle quickly and comfortably. More

Excellent service !! These guys worked they’re magic, and I was in and out with a new vehicle in no time!! Definitely would refer Russ Darrow Kia to others. !! These guys worked they’re magic, and I was in and out with a new vehicle in no time!! Definitely would refer Russ Darrow Kia to others. More