Russ Darrow Kia of Wauwatosa

Quick and Easy Service The salesman Casey found me exactly what I was looking for and when one fell through had another found almost instantaneously. Rio did my finance and The salesman Casey found me exactly what I was looking for and when one fell through had another found almost instantaneously. Rio did my finance and was pleasant to talk to and made the process go smooth and quick with info on everything I signed. Thank you guys! More

Bought a new Sorento Love the staff here that is what makes this dealership great. Bought 3 cars and counting from this dealer, of course we will be back. Love the staff here that is what makes this dealership great. Bought 3 cars and counting from this dealer, of course we will be back. More

New used car The car dealer we worked with was Mike and the person who contacted us was Lavra. Both people were extremely nice and helpful. The worst part is alw The car dealer we worked with was Mike and the person who contacted us was Lavra. Both people were extremely nice and helpful. The worst part is always when they try to sell you other warranties. I know this is part of the job but the warranties are not even reasonablely priced, this is not a reflection of the sales people who we worked with at all! Just something that dealerships in general may want to consider for their costumers. More

Overall really good experience My experience had a ruff start but my sales rep & her manager turned that around. They worked very hard to ensure that I left the dealership satisfied My experience had a ruff start but my sales rep & her manager turned that around. They worked very hard to ensure that I left the dealership satisfied and with a smile. More

Car service Russ Darrow has great customer service! I've been dealing with the same service men since I've had my car (Ryan and Dave great men). I purchased a 201 Russ Darrow has great customer service! I've been dealing with the same service men since I've had my car (Ryan and Dave great men). I purchased a 2010 Kia Forte back in Oct of 2010. I haven't had not one problem since I purchased it. More

These guys know customer service A seemless transition from one lease into a new lease. With several test drives with reviews of all my options. Attentive to my needs and budget. Ext A seemless transition from one lease into a new lease. With several test drives with reviews of all my options. Attentive to my needs and budget. Extra care and professionalism with my financing options More

Best customer service! Everyone there was honest, very professional, and fast working. I came in looking for a car to take to college with me that had 110,000 miles on it. A Everyone there was honest, very professional, and fast working. I came in looking for a car to take to college with me that had 110,000 miles on it. After talking with Valencia it made more sense to get a car that had less miles and more space, which ended up with a 2016 Kia Soul! The whole customer service team was exceptional and their bit of humor definitely made me stay. They try their hardest to get you exactly what you're looking for and get it to you fast. More

Routine oil change A routine oil change should never take over an hour and twenty minutes? Especially with a scheduled appointment. Why make an appointment if they can't A routine oil change should never take over an hour and twenty minutes? Especially with a scheduled appointment. Why make an appointment if they can't get you in and out in 30 ml minutes? More

Totaled car , Insurance and Russ Darrow Our KIA Sorrento, purchased at Russ Darrow, was declared a complete loss after only owning it for 6 months. That car probably saved our lives after we Our KIA Sorrento, purchased at Russ Darrow, was declared a complete loss after only owning it for 6 months. That car probably saved our lives after we were hit by a Peterbuilt truck so of course we wanted the exact same car and Russ Darrow had it. We still hadn’t settled with insurance but Tionne set us up and it was done in no time - my husband is not always the easiest or most pleasant negotiator , but Tionne took care of everything and we drove home 2hrs later. I can’t thank Tionne enough- car buying isn’ t always fun but this time it was Rio makes us laugh too. Thanks guys More

Great customer service Everyone was so helpful and friendly. Car buying can be a chore, but they do their best to make the experience a good one and you get a great car at t Everyone was so helpful and friendly. Car buying can be a chore, but they do their best to make the experience a good one and you get a great car at the end! More