Russ Darrow Kia of Wauwatosa

Awesome service , awesome people , will definitely reccomend. This is my 3rd purchase from them and my 1st brand new car . I Couldn't be happier service , awesome people , will definitely reccomend. This is my 3rd purchase from them and my 1st brand new car . I Couldn't be happier More

Follow-up repair to previous service. I'd had my car in for oil change & tire rotation service on the weekend. Upon leaving, I noticed a vibration through the steering column. I called t I'd had my car in for oil change & tire rotation service on the weekend. Upon leaving, I noticed a vibration through the steering column. I called the next business and took my car in for additional service. Brendon kept me informed on wait time, gave a detailed description of the problem once they diagnosed the issue, and an approximation of how long the repair would take. He apologized for them missing the problem at my initial service visit and explained that the repairs would be done at no additional charge. Since they would need my car for a day or two, he had a rental car ready to go for me - again, at no charge. My car was repaired and ready for pick up by the next day. The staff at Kia of Wauwatosa are always friendly, helpful and provide great service! More

Oil change Great dealership. Friendly helpful staff. Great experience everytime im there. Ryan always smiling and friendly and great at providing updates if its Great dealership. Friendly helpful staff. Great experience everytime im there. Ryan always smiling and friendly and great at providing updates if its taking longer than expected or just general updates More

Michael Duda is the BEST! I highly highly recommend Michael Duda and Russ Darrow Kia! They helped me get an awesome car! They were patient, knowledgeable, caring, and awesome. I highly highly recommend Michael Duda and Russ Darrow Kia! They helped me get an awesome car! They were patient, knowledgeable, caring, and awesome. Michael Duda is the best salesman ever!!! More

Buyers Beware!!! Please do not waste your precious time or money at Russ Darrow Kia of Wauwatosa! They are a bunch of con artists who try to run a scam on you called t Please do not waste your precious time or money at Russ Darrow Kia of Wauwatosa! They are a bunch of con artists who try to run a scam on you called the Bait and Switch! More

Pleasant Surprize !!!! I have had my Kia Sorrento serviced at Wauwatosa location before and have always been pleased with not only the work but also the helpful friendly sta I have had my Kia Sorrento serviced at Wauwatosa location before and have always been pleased with not only the work but also the helpful friendly staff ! Today really "knocked it out of the park"! To get to the point I had my oil changed 2 days before this appt. at a nationally known muffler repair center and was told not right now but maybe at next oil change I should get a brake job as pads were getting thin . I thought o heck Summers around the corner and there is a $100 coupon for a brake job from Wauwatosa Kia. Made an appointment ,went in signed up to $300 in repairs to cover cost of brakes minus coupon so they would not have to call me while I was in theatre down the street at Mayfair while they did the brakes. Had their shuttle,very quick and friendly driver,take me to Mayfair for movie .Bought ticket sat down to enjoy the show and started watching coming attractions,noticed my phone lighting up and answered( theatre was empty except myself and 1 other couple and movie had not started yet} Kia repair counter guy informed me still had 70% pad left on brakes and would be a waste to fix now. How many repair places with an already signed 300 dollar ok to go ahead with work would have been this honest? Some YES ,the majority would have just put new pads on and charged for it,and a small minority would have charged the 300 and not done anything. Russ Darrow Kia gets an A++ from this guy and the way they handled this tells a lot about this dealership. I will be back and Thank You to Darrow and it's employees More

Oil changes Everyone at this location is amazing. The service dept staff is awesome. I will not take my vehicles anywhere else for oil changes and other services Everyone at this location is amazing. The service dept staff is awesome. I will not take my vehicles anywhere else for oil changes and other services as well. More

Outstanding The vehicle is terrific but it is the Professional Staff that makes it Super. Hats off to Mike Duda, Lamont Games, and Kevin Minley for providing Firs The vehicle is terrific but it is the Professional Staff that makes it Super. Hats off to Mike Duda, Lamont Games, and Kevin Minley for providing First Class service and competence. Thanks for the Experience. Bernie Bernard Kearney More

First Car Extremely helpful and friendly. Best salesman I’ve ever had to speak with. Made sure I was happy and got what I wanted. Great experience!! Extremely e Extremely helpful and friendly. Best salesman I’ve ever had to speak with. Made sure I was happy and got what I wanted. Great experience!! Extremely excited to drive my new car! More

My First Car I came in to buy my first car today and i enjoyed the whole process. I got great advice from Mike and it’s going to stick with me during this whole pr I came in to buy my first car today and i enjoyed the whole process. I got great advice from Mike and it’s going to stick with me during this whole process. I’d only buy cars from this dealership More