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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.5
1,457 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,457 reviews

February 23, 2021

Superb customer service!!!My best car buying experience Superb customer service!!! My best car buying experience ever!! They are funny too!! I will recommend them to all my family and friends. Everyone s More

by KIKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon, Gaétano “Rio” Dacquisto
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Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Kiki! Thank you for this lovely review and recommendation. We are glad you were satisfied with your experience here and it was such a pleasure to help you get into your new vehicle. So very happy to have you as a part of the family here at Tosa Kia :)

February 22, 2021

This dealership stands out on its’ own! Professional, friendly, knowledgeable, patient, thorough and overall stupendous! We love our new car. Great team at Kia Wauwatosa! More

by leahacirillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : We can’t recall the name of the lady that showed us how all our features work, but she did a wonderful job too! Thank you!, STEVEN A GARNER
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Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this glowing review Leah! It was such a pleasure to work with you. Very glad that your experience with us was a great one as we strive hard to provide Top Tier service to our customers. Happy to hear you are loving your new vehicle and that you are a part of our Team Tosa Family here at Kia :)

February 21, 2021

Everyone was very helpful and willing to work with me. From trying to find the right price to just making sure I was comfortable the entire time. The whole thing went very smoothly and I was in and out ve More

by billyo16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEVEN A GARNER
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Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Billy! Thank you for this wonderful review. It was a pleasure helping you upgrade your vehicle and we are happy that the process went so smoothly for you. Your business is appreciated we are glad to have you as a part of our Team Tosa Family!

February 21, 2021

I was not satisfied with my service this time. I walked in for an oil change around 240 my car didn’t get pulled back until 330 it wasn’t busy I left out by 4:00 so I thought It was pretty strange that my More

by Rosemary
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Madison
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Mar 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Rosemary. We are sorry to hear of your dissatisfaction with the wait time for your service. Our goal is to keep service visits moving as smoothly as possible even when the schedule is full. We follow a routine for each vehicle which ensures we check the necessary specs/items while performing basic services. It is agreed that we would not want to send a vehicle out without doing what is needed. We invite you to watch your vehicle though its' service via the window in the waiting room and provide (via email or printed) the Multi-Point Inspection so that you may verify the work done. Your business is appreciated.

February 20, 2021

I went to all sorts of stores and dealers, nobody was able to help me and get me approved or would take the time to do so. Mitch worked with me all week and me got it done and now I got my new ride!! More

by philipaw60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
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Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the great review Philipa! It was a pleasure working with you to help you get into your new ride. We are glad that you were able to benefit from our passion and commitment to our customers. Happy to have you as a part of our Team Tosa Family!

February 19, 2021

Only came here due to free coupon. I scheduled an appointment at 7 AM and came in at 6:59 AM and was snapped at that they were closed and I needed to wait....ok for one minute, cool. Then I had to wa More

by Poc54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Nikolaus, David Potkonjak, Erin Poulos
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Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Poc. We are sorry that you feel your visit was not great. Our goal is to keep maintenance appointments moving as quickly as possible, while still factoring in the Multi-Point Inspection and quality service from our Certified Technicians. We would appreciate the chance to earn a higher rating from you in the future and do have just a few questions. If you can contact us directly, we would be happy to assist.

February 18, 2021

Quality service here!!!! The help was phenomenal! Thank you so much Rio and Mike. I definitely recommend this dealership. The customer service was the best! More

by LovelyRose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
Report | Print
Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

We appreciate you and your rating is truly Lovely :) So glad you had a great experience here - It was a pleasure to help you find the right vehicle. Happy to have you as a part of our Team Tosa Family!!

February 17, 2021

Rio and Mike were the best people me and my wife worked with, they were very knowledgeable and they answered all our questions to the More

by Jenlyn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
Report | Print
Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the excellent review. We take great pride in our knowledgeable and caring staff. Glad to know you were completely satisfied with your experience here and are happy to have you both as part of our Team Tosa Family :)

February 13, 2021

Mitch and Rio made the car-buying process easy and fun! Highly recommend coming to them for your car-buying needs. They’re the best! More

by Dean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaétano “Rio” Dacquisto, Mitch Darrow
Report | Print
February 09, 2021

I want to thank Jerome and Rio for your time and help! I’m so so happy with my new 2021 Kia Seltos. Highly recommend! More

by Gabbyninham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylen, Gaétano “Rio” Dacquisto, Jerome Smith
Report | Print
Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Gabby! Thank you for the wonderful review. Happy to hear you're loving your new Seltos! We are glad that our passion and commitment to great customer service was appreciated. It was a pleasure working with you and to have you as part of our Team Tosa Family.

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