Russ Darrow Kia of Wauwatosa

Dishonest On a Sunday evening I did an online search for a used car. Found a Kia Sportage on truecar.com with Russ Darrow. I left my contact information as I On a Sunday evening I did an online search for a used car. Found a Kia Sportage on truecar.com with Russ Darrow. I left my contact information as I was interested in the car. Monday morning I received an email confirmation from TrueCar with the same price I saw online. The same morning I received an email FROM RUSS DARROW stating the car was available and they also had the same price listed in their email. I called the dealer and spoke to the salesman, Carl, listed on their email and suddenly...blah, blah, blah...current market value...is now $3,000+ higher. They said they only guarantee the advertised rate for 24 hours. I pointed out I found it the day before AND the Russ Darrow confirmation came that morning so I am within the 24 hours. More blah, blah, blah, they couldn't possibly sell it for that price. Although he was polite, I advised I would never buy a car from them. The following day I received a call from Mike at the dealership. If he was supposed to be their customer service representative, he must have failed his training. He was like a mobster, not one word from him was in a pleasant manner. He spoke to me like he wasn't the least bit interested in my opinion and trying to put the blame on me as being uncooperative. All I heard over and over was prices can change at any time. He actually said to me "if I never speak to you again in my life I could live just fine." What reliable business speaks to customers that way? I found a similar complaint about him on another website review. How can they allow this man to represent them? Online reviews are one thing, but a real complaint like this bait and switch needs to be reported to the Wisconsin Trade and Consumer Protection Division. I have filed a complaint with them. More

Surprised Need to work on some areas. Always being truthful 100% with customer. This process of sales is long enough, In the end I felt. I was treated in a d Need to work on some areas. Always being truthful 100% with customer. This process of sales is long enough, In the end I felt. I was treated in a deceitful way. More

Best Dealership Experience I’ve Had Friendly, happy, ultra helpful reps! Great deal on a Soul; everything promised was delivered. And then some. Received exceptional service in every are Friendly, happy, ultra helpful reps! Great deal on a Soul; everything promised was delivered. And then some. Received exceptional service in every area we dealt with from sales to service. Kudos! More

Great Everyone did a great job they gave me time to pick up my daughter and to get a needed signature. They were also very kind to my daughter Everyone did a great job they gave me time to pick up my daughter and to get a needed signature. They were also very kind to my daughter More

Used car purchase/Finance Department/oil change Used car purchase a pleasant experience, liked the sales person and used car manager. Finance paperwork horrible experience and we put down 90% in ca Used car purchase a pleasant experience, liked the sales person and used car manager. Finance paperwork horrible experience and we put down 90% in cash and wasted 5 hours of our life waiting for them to get the paperwork right and we had an appointment and asked them to have everything ready for when we got there/oil change had to return because of leak or they didn't clean up after changing the oil and it leaked all over our garage floor. More

Exceptional customer service! Loving our new Telluride! Everyone we came in contact with at Russ Darrow Kia of Wauwatosa was exceptionally friendly! Our salesman - Devonte Beasley was very helpful with any Everyone we came in contact with at Russ Darrow Kia of Wauwatosa was exceptionally friendly! Our salesman - Devonte Beasley was very helpful with any and all questions that we had and we really feel like he made our car buying experience the best it could've been! We want to give a huge thank you to Devonte (our salesman), James Christy (New Car Manager) and Kevin Minley (General Manager) for finding us the exact vehicle we wanted, even though it wasn't currently on the lot! Rio (in finance) was very helpful too - he thoroughly answered all of our questions and was very informative. We really appreciate all of the other people that made sure to greet us and make sure we were being taken care of - including Michael Duda, Adam Horeth, and Stephen Perkins! More

Buyer's Experience To sum it up and words: everyone was respectful, patient, supportive, great listeners, and worked to get what I desired. Thank you for making my expe To sum it up and words: everyone was respectful, patient, supportive, great listeners, and worked to get what I desired. Thank you for making my experience flawless. More

My experience was excellent The service at this location was awesome. Quick and easy and I drive off with a car of my choice. Everyone was nice and friendly. The service at this location was awesome. Quick and easy and I drive off with a car of my choice. Everyone was nice and friendly. More

Very happy My husband and I were very pleased with the experience.the gentleman who assisted us; Tony was patient and very informative. Everyone who assisted in My husband and I were very pleased with the experience.the gentleman who assisted us; Tony was patient and very informative. Everyone who assisted in the sale wanted to make sure we were pleased. Thanks. We will be back there for our next car and will recommend Thos Russ Darrow dealership to our family and friends. More

No knowledge, and misleading I wouldn't recommend going to Russ Darrow for your Kia needs. The prices advertised online are for lease pricing. If you are looking to purchase a bra I wouldn't recommend going to Russ Darrow for your Kia needs. The prices advertised online are for lease pricing. If you are looking to purchase a brand new vehicle they aren't going to negotiate. The individual that took us on a test drive couldn't answer hardly any of our questions and even told us that the car had features that it didn't actually have. When we were at the dealer after test drive talking we had questions and his answers were all 'I don't know...' Ok..so then why and I sitting here talking to you? It was a waste of our time and we ultimately left without a vehicle and made way better purchase elsewhere. They definitely use bait and switch to get you in to the dealership. More