Russ Darrow Kia of Wauwatosa

It took an hour and ten minutes for a oil change and tire rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechan rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechanic to not change ANY of the car's settings. He put it in the notes and highlighted them. When the car was done he assured me that none of the settings were changed. Setting number 1 that was changed- the seat- I couldn't get in the car because the seat was moved up and the tilt was moved upright. Setting 2- the auto headlights- they were turned off. Setting 3- the radio- it was turned off. I know these might seem like minor things but they add up to irritation. Especially when I expressly noted it ahead of time to give them the opportunity to make me happy. Instead, like every time I have come here for service, some of the settings were changed. I also understand that the seat might have to be moved to safely drive it for someone shorter. But at least put it back close to where it was. It's so simple. More

Awesome customer service. Pleasant environment. I only shop with Kia Wauwatosa. I have and will recommend Wauwatosa Kia. I do not think I will purchase a vehicle from any other place. shop with Kia Wauwatosa. I have and will recommend Wauwatosa Kia. I do not think I will purchase a vehicle from any other place. More

This service Dept works really hard to make sure you get quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. More

Ryan has been so helpful in fixing a recurrent problem with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you. with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you. More

Ryan was very pleasant he greeted me he told me it would be probably 45 minutes for my oil change which was done earlier than that so I was really impressed any thanked me for coming into Kia be probably 45 minutes for my oil change which was done earlier than that so I was really impressed any thanked me for coming into Kia More

The people there are friendly and they make sure you are please with service. When, I decide to get a new car ghats the place. please with service. When, I decide to get a new car ghats the place. More

Great place to negotiate fair price for used and likely also a new Kia. Used 2015 Kia Optima was presented in tip-top shape. Service department was friendly and efficient. Minor problem with component fol also a new Kia. Used 2015 Kia Optima was presented in tip-top shape. Service department was friendly and efficient. Minor problem with component following purchase was promptly addressed and part replaced. Darrow Kia is a business where all staff appear to work as a team towards customer satisfaction. More

This is my second car purchase from Kia Russ Darrow Wauwatosa. When I say their ENTIRE TEAM IS AWESOME!! They Can’t Be Beat! Thank you DeVonta and your Entire Team😘 I Love My 2021 Kia Telluride ❤️ Wauwatosa. When I say their ENTIRE TEAM IS AWESOME!! They Can’t Be Beat! Thank you DeVonta and your Entire Team😘 I Love My 2021 Kia Telluride ❤️ More

We are very grateful to Lindsey Sokoloski for all her help in finding a great Kia Sorento at a great price. Not sure we should have traded in our Chevy Captivate. Also your extended warranty was over sol help in finding a great Kia Sorento at a great price. Not sure we should have traded in our Chevy Captivate. Also your extended warranty was over sold. Overall we are pleased. We appreciate the girl that setup the cars computer. Thanks More

They did everything they could to get me the car I wanted rather than settling. Couldnt be more thankful for all the time they put into helping me. rather than settling. Couldnt be more thankful for all the time they put into helping me. More