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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,341 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,341 reviews

January 24, 2021

Kumasi was exceptional and so extremely helpful and knowledgeable. I came in looking for a Telluride thinking it was my dream car, and left with this BEAUTIFUL 2017 Kia Optima with everything I really More

by kellen klassik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kumasi Allen, Jerome Smith
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Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Kellen! Thank you for this wonderful review. The Telluride is a dream car for many of us :) Luckily, so many of our Kia models fit that same bill in so many ways. We are sure that you will continue to love the Optima as well. We will make sure Kumasi, Jerome, and Steve know of your satisfaction. Happy to have you as a part of our Team Tosa family.

January 21, 2021

My first time buying a new car. Everyone was very friendly and attentive to my needs. They got me what I was looking for and I left with the car I wanted. More

by E Acevedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse in Service , Mark Berthelette
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Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello E Acevedo! Thank you for this review. Glad that your first buying experience went so well :) It was a pleasure to help you get into your new vehicle and we are happy to have you as a part of the Team Tosa family here at Russ Darrow Kia!

January 17, 2021

Thank you Russ Darrow for such a smooth process in finding a reliable vehicle for me and my family. Thank you Jerome Smith my salesman!!!! More

by Meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith
Report | Print
Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Meg! Thank you for this rating and review. We will make sure Jerome knows of your satisfaction. We are delighted to have gotten you into your new vehicle for your family and would be happy to do so for anyone else you may be know that is in need. We are glad to have your family as a part of our family at Team Tosa :)

January 17, 2021

I love Russ Darrow Kia. They treated me with EXCELLENT CUSTOMER SERVICE. Got me the car I wanted. They took they time with me and I appreciate all they service. I recommend Russ Darrow Kia to everyone. More

by Crawford.lizbeth8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Lizbeth! Thank you for this wonderful review. We are happy to hear you had such a great experience with us. Our drive towards great customer service is only amplified with posts like this :) Glad to have you as a part of our Team Tosa family!

January 16, 2021

Great service! Definitely would recommend. Lamont, Steven & Michael was great. Got the car I was looking for and I am very satisfied. Very low down payments. More

by Chantiara62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lamont
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Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Chantiara! Thank you for this lovely recommendation. We will make sure to relay your satisfaction to Michael, Lamont, and Steven. It was a pleasure to help you get into your new vehicle and are glad your experience was great. Happy to have you as a part of our Team Tosa Family :)

January 15, 2021

Overall we had a good experience. We found a perfect vehicle - right price, low mileage, newer year. Valencia was great to work with, she was not at all pushy or aggressive but got us what we needed. Ja More

by kia.sportage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Games
4.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We will be sure to let Valencia and Lamont know of your satisfaction. Your time and business are appreciated. It was a pleasure to help you get into your new vehicle. We are happy to have you as a part of our Team Tosa Family.

January 12, 2021

Mr. Jerome was just awesome and so professional! I will recommend Russ Darrow to whoever wants to be satisfied for buying a car with the best dealer. Thanks for your services. More

by nagnoumasanoh87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Johnson, Jerome Smith
Report | Print
Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Nagnouma! Thank you for this recommendation and review. We appreciate your time and business and will make sure to relay your satisfaction to Jerome and the team. It was a pleasure to help you get into your new vehicle. Glad to have you as a part of our family here at Team Tosa!

January 11, 2021

Alex Hanson is amazing. He is a great asset to your service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships. More

by Ingridjere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nikolaus
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Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ingrid! Thank you for this amazing review. We take great pride in our Service Department team and we will make sure they know of your satisfaction. We know that it can sometimes be hard to find a repair facility you trust and we are happy to be that place for you! Glad to have you as a part of our Tosa Kia Family.

January 11, 2021

Jetta has Great customer service skills.. she answered all my questions got me in and out in a timely manner... so glad i came to this location on Mayfair Road More

by Jessicaweems88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Horeth, Jetta Jenkins, Allen Cooper
Report | Print
Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Jessica. Thank you for this recommendation. We will make sure to let Jetta and our team know of your satisfaction. It was a pleasure to assist you and are happy to do the same for anyone you may know who also needs a new vehicle. We are happy to have you as a part of our family here at Team Tosa.

January 11, 2021

Jerome and James did a very nice job ordering my Telluride SX and keeping me informed on the status and delivery date. Shannon was very informative. More

by Dan K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Smith
Report | Print
Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Dan! Thank you for the 5-star review. We will make sure that Jerome and James know of your satisfaction. It was a pleasure to help you get into your custom Telluride and we are happy you are a part of our Team Tosa family here at Russ Darrow Kia.

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