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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,314 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,314 reviews

January 11, 2021

Alex Hanson is amazing. He is a great asset to your service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships. More

by Ingridjere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nikolaus
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Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ingrid! Thank you for this amazing review. We take great pride in our Service Department team and we will make sure they know of your satisfaction. We know that it can sometimes be hard to find a repair facility you trust and we are happy to be that place for you! Glad to have you as a part of our Tosa Kia Family.

January 11, 2021

Jetta has Great customer service skills.. she answered all my questions got me in and out in a timely manner... so glad i came to this location on Mayfair Road More

by Jessicaweems88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Horeth, Jetta Jenkins, Allen Cooper
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Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Jessica. Thank you for this recommendation. We will make sure to let Jetta and our team know of your satisfaction. It was a pleasure to assist you and are happy to do the same for anyone you may know who also needs a new vehicle. We are happy to have you as a part of our family here at Team Tosa.

January 11, 2021

Jerome and James did a very nice job ordering my Telluride SX and keeping me informed on the status and delivery date. Shannon was very informative. More

by Dan K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Smith
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Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Dan! Thank you for the 5-star review. We will make sure that Jerome and James know of your satisfaction. It was a pleasure to help you get into your custom Telluride and we are happy you are a part of our Team Tosa family here at Russ Darrow Kia.

January 11, 2021

Thank you for helping me purchase the vehicle and guide me through the finance and warranty. I recommend this business to anyone looking for a vehicle. More

by Lping91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Revels, Candice Bell
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Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Lping! Thank you for taking the time to post this great review. We will make sure that everyone you worked with knows of your satisfaction, It was our pleasure to help you find your new vehicle and we are happy to have you as part of our Family here at Team Tosa.

January 10, 2021

Very nice and respectful and fast thank you for my new 2021 Kia I’m so excited and you all did an amazing job with helping me along the way More

by Jasmainevalentine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Jasmaine! Thank you for posting your experience. We appreciate you and your business. It was a pleasure to help you get into your brand new vehicle! We are glad to have you as a part of our Team Tosa Family.

January 08, 2021

Everyone was friendly attentive willing to help and meet the needs that the customers wanted. I really feel like they stepped outside the box and helped me find my new car. More

by Breonna Batchelor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Minley, Jerome Smith
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Feb 25, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Breonna! Thank you for this wonderful review. It was our pleasure to step outside of that box for you :) We are happy to have you as a a part of the family here at Tosa Kia.

January 04, 2021

Kumasi was amazing. Made me laugh and feel like family. The entire experience was beyond amazing and effortless. I’m beyond happy and thankful. I will be back for my future car More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kumasi Allen
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Feb 25, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ty. Thank you for this wonderful review. We will surely let Kumasi know of your satisfaction. It was a pleasure to help you get into your new vehicle and we are happy to have you as a part of our Family here at Tosa Kia.

January 01, 2021

Valencia is always a pleasure to work with! This is my second vehicle I bought from her! I’ll be sure to send more ppl her way! Keep up the GREAT work Valencia❤️ More

by buckner060911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this fantastic recommendation! We appreciate you and your business. It was a pleasure to help you find your next new vehicle and we are happy to have you as a part of our Family here with Team Tosa :)

December 31, 2020

Over the top service, Eric our service contract was amazing to work with, the work done our Optima was top notch, i would recomend this dealer to any one, very pleased More

by Martsjohndeere
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this wonderful review! We appreciate you taking the time to post your experience and we will surely relay your satisfaction to Eric and the Service Department. Happy to have you as a part of our family here at Team Tosa.

December 31, 2020

My service agent was awesome from the time I called to see if could bring my car in earlier to the time he escorted me to my car in the lot. He had a fun relatable personality. I have always had very goo More

by Lorrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eon - a tall Black man, married, maybe in his 30’s.
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Feb 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this amazing review. We appreciate you taking the time to post your experience. Great pride is to be had with our associates and their commitment to quality service. So glad you are still loving your car! It is our pleasure to have you as a part of our Family here at Tosa Kia.

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