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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,351 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,351 reviews

February 27, 2021

We were just looking and we fell in love with our new 2021 Kia Sorento! 3rd KIA in our family. Exceptional customer service and we enjoy visiting this dealership. More

by Debi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
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Mar 11, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Debi. Thank you for this lovely review. We are glad to hear you love your new Sorento and will be sure to let Mike and Rio know your experience was exceptional :) Your business is appreciated and it was a pleasure to help you upgrade your vehicle. Happy to have you as a part of the family here at Team Tosa!

February 26, 2021

Valencia was awesome. The communication throughout was fantastic. Slightly long to get everything squared away, but was super busy at the time. They checked in often, provided snacks and drinks too. Great More

by Mwitt86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylen, Candice Bell
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Mar 11, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Mwitt! Thank you for this great review. We will be sure to let Valencia, Jaylen, Steve, and Candice know of your satisfaction :) It was a pleasure helping you upgrade to your new vehicle and we appreciate your business. Thank you for being a part of the family here at Tosa Kia!

February 26, 2021

Fantastic customer service! Friendly, helpful staff in service department including Erin and Alex. Service provided within time frame stated. Nice waiting room area with Internet access. More

by Gordon - West Allis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hanson, Erin Poulos
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Mar 11, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Gordon. Thank you for this 5-star review. We will be sure to let Erin and Alex know of your satisfaction. Your business and time are appreciated and we are glad to have you as a part of the Tosa Kia family :)

February 25, 2021

Thank you Kia. Best deal I ever had buying a car you just don’t find service like that anymore. I would be recommending you guys to family and friends. More

by georgetaylor511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
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Mar 02, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello George! Thank you for this wonderful review. We are happy to hear your experience was great :) Your time, business, and recommendations are appreciated. Glad to have you as a part of our Team Tosa family!

February 23, 2021

Superb customer service!!!My best car buying experience Superb customer service!!! My best car buying experience ever!! They are funny too!! I will recommend them to all my family and friends. Everyone s More

by KIKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon, Gaétano “Rio” Dacquisto
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Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Kiki! Thank you for this lovely review and recommendation. We are glad you were satisfied with your experience here and it was such a pleasure to help you get into your new vehicle. So very happy to have you as a part of the family here at Tosa Kia :)

February 22, 2021

This dealership stands out on its’ own! Professional, friendly, knowledgeable, patient, thorough and overall stupendous! We love our new car. Great team at Kia Wauwatosa! More

by leahacirillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : We can’t recall the name of the lady that showed us how all our features work, but she did a wonderful job too! Thank you!
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Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this glowing review Leah! It was such a pleasure to work with you. Very glad that your experience with us was a great one as we strive hard to provide Top Tier service to our customers. Happy to hear you are loving your new vehicle and that you are a part of our Team Tosa Family here at Kia :)

February 21, 2021

Everyone was very helpful and willing to work with me. From trying to find the right price to just making sure I was comfortable the entire time. The whole thing went very smoothly and I was in and out ve More

by billyo16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Billy! Thank you for this wonderful review. It was a pleasure helping you upgrade your vehicle and we are happy that the process went so smoothly for you. Your business is appreciated we are glad to have you as a part of our Team Tosa Family!

February 21, 2021

I was not satisfied with my service this time. I walked in for an oil change around 240 my car didn’t get pulled back until 330 it wasn’t busy I left out by 4:00 so I thought It was pretty strange that my More

by Rosemary
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Madison
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Mar 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Rosemary. We are sorry to hear of your dissatisfaction with the wait time for your service. Our goal is to keep service visits moving as smoothly as possible even when the schedule is full. We follow a routine for each vehicle which ensures we check the necessary specs/items while performing basic services. It is agreed that we would not want to send a vehicle out without doing what is needed. We invite you to watch your vehicle though its' service via the window in the waiting room and provide (via email or printed) the Multi-Point Inspection so that you may verify the work done. Your business is appreciated.

February 20, 2021

I went to all sorts of stores and dealers, nobody was able to help me and get me approved or would take the time to do so. Mitch worked with me all week and me got it done and now I got my new ride!! More

by philipaw60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
Report | Print
Feb 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the great review Philipa! It was a pleasure working with you to help you get into your new ride. We are glad that you were able to benefit from our passion and commitment to our customers. Happy to have you as a part of our Team Tosa Family!

February 19, 2021

Only came here due to free coupon. I scheduled an appointment at 7 AM and came in at 6:59 AM and was snapped at that they were closed and I needed to wait....ok for one minute, cool. Then I had to wa More

by Poc54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Nikolaus, David Potkonjak, Erin Poulos
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Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Poc. We are sorry that you feel your visit was not great. Our goal is to keep maintenance appointments moving as quickly as possible, while still factoring in the Multi-Point Inspection and quality service from our Certified Technicians. We would appreciate the chance to earn a higher rating from you in the future and do have just a few questions. If you can contact us directly, we would be happy to assist.

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