Russ Darrow Kia of Wauwatosa

I’m not too thrilled with having to bring my wife’s car in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being m in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being made in real time. They had some interesting and excellent coffee as well as snacks to ease the pain of waiting. I also had a very nice chat with the older gentleman who gave me the car when it was finished. I highly rate the service and congenial personnel. . More

Service department is always friendly and very professional. I like how they keep me updated as work is taking place on my car. I always recommend Kia of Wauwatosa to my friends. professional. I like how they keep me updated as work is taking place on my car. I always recommend Kia of Wauwatosa to my friends. More

Good morning good morning when I was there I was talking to her she was changing around words that I was saying to her even when I went for dings in my car and one of the things was by the door she said som to her she was changing around words that I was saying to her even when I went for dings in my car and one of the things was by the door she said someone had a crowbar that was trying to break into my car so I took it somewhere else and it was not that a crowbar somebody would have tore my car up and then she said someone in my neighborhood must not like me cuz I'm getting and I told her I did not say that she was saying words in my mouth she needs to take public relations to listen to people not put words in your mouth but I love your service I love the car and I love coming there and I still feel like it's family but she needs and some of the other workers there need to be more people friendly I'm no harm in tenant majority of the people the new people are there are females and they're not understanding and walk around like they're running things they do not speak and when I got dropped off my car and the lady that's supposed to open the door waited until I walked around to get into Uber then she opens the front door shame shame shame service there from the some of the workers there is guess what make you not come there but I enjoy there I still tell people to buy a car from Russ Darrow I enjoy that location and the people there they still make me feel like family but the new group of people that you have there they need to be regrouped and retrained especially the one that work with me thank you very much More

Good people! ! Very knowledgeable & friendly. Athanasios explained everything, made sure I didn't leave with questions. A very good experience. ! Very knowledgeable & friendly. Athanasios explained everything, made sure I didn't leave with questions. A very good experience. More

The service I was provided was efficient, professional, very good quality. My questions were answered and my preferences were met. very good quality. My questions were answered and my preferences were met. More

Prompt and courteous staff. Good communication about service. Eager to help and meet my needs. Good communication about service. Eager to help and meet my needs. More

ALWAYS receive kind attention from service desk staff. I appreciate the video & commentary of the technician performing work on my vehicle. Thank you!!! I appreciate the video & commentary of the technician performing work on my vehicle. Thank you!!! More

T was very helpful as it was not told to me that you do diagnostic testing first before service. That would have been a helpful piece of information. The car needed to be kept overnight. T was also aware diagnostic testing first before service. That would have been a helpful piece of information. The car needed to be kept overnight. T was also aware of the issue with gas tank and also informed me that there were 3 recalls! He offered me a rental car and the car was ready the next day for pick up. Thank you for your great customer service! Sheri L More

Highly efficient process. Top notch checkup for the vehicle. Would recommend to any Kia owner Top notch checkup for the vehicle. Would recommend to any Kia owner More

The process of checking in was easy. The location was clean and the staff were kind and professional. The location was clean and the staff were kind and professional. More