Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,887 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
Contact Dealership
View Awards

1901 N Mayfair Rd

Wauwatosa, WI

53226

Directions

By Type

Showing 1,887 reviews

March 27, 2025

I raised my voice just a little wasn't screaming at him at all until the police came and want to grab me. I didn't threaten him at all and he called the police on me. Which was very humiliating and embarra More

by ALMAPAYNE4966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, General Manager I rate him a 0 zero , STEVEN A GARNER, Lamont Games
Report | Print
Mar 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

March 27, 2025

I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day More

by GREGGL69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kiscellus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Czaplewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athanasios Almouti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

March 27, 2025

Very helpful. Attending to all our needs quickly and efficiently. Connor is a great guy to work with. More

by MICKKLE
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
Report | Print
Mar 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

March 26, 2025

My repair was delayed due to warranty and parts delivery so my rental vehicle which was an incredible Telluride, was with me longer than anticipated, much longer, but the Service Manager made it right with More

by JBURNETT1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

March 25, 2025

Michael and Valencia were very good. Professional and knowledgeable. Manager, Matt, was also very helpful and kind. Everything else was average. It was obvious the dealership was busy & More

by MELISSA.VALENSTEIN
Recommend Dealer
No
Employees Worked With
Michael Duda, Michael Duda
Report | Print
Mar 29, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Melissa, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

March 25, 2025

Great, fast, very polite service representative and keeping me informed all the time, answering all my questions with professionalism answers More

by JIMLEYER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Briana
Report | Print
Mar 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

Hi Jim: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

March 25, 2025

Scott and Josh took care of me so well that I had to truly hug Scott like I was so blessed that Scott chose me or I chose God I don’t know but thank God it was super easy and they worked with me More

by MSBEAUTYPORSHA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grayson Ludovicus
Report | Print
Mar 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Scott and Josh here at Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

March 23, 2025

Thay did not have oil filter. 3+ hour oil change is ridiculous. 2week scheduled time More

by Cwray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name given
Report | Print
Mar 28, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

March 22, 2025

Courteous staff, very attentive. Fair negotiating My wife and I were overall pleased with the experience More

by DYLAN.APPLIN
Recommend Dealer
Yes
Employees Worked With
Minna Spivey, Minna Spivey
Report | Print
March 21, 2025

Very hospitable and will help you with whatever you need. Fast and timely. Can count on him to get what’s needed done. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
...
59
60
61
...
189