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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,346 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,346 reviews

May 06, 2021

Excellent staff. Very informed. Very professional. Know what they are doing. Answered all questions throughly. Would recommend the dealership to anyone looking for a Kia. More

by Bob_Russell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone trained us on use of the car. She was exceptional as well. , Candice Bell
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May 06, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Bob! Thank you for this fantastic review and recommendation. It was such a pleasure helping you upgrade your vehicle and we will be sure to let Mike, Rio, Candice, and Skye know of your satisfaction. This is exactly the type of experience we are consistently aiming for and are so glad to hear that we hit the mark :) We appreciate your time and business and are happy to have you as a part of the family here at Tosa Kia!

May 04, 2021

Sazare went above and beyond to make sure the terms for my vehicle best fit me. Everyone there treated me with nothing but kindness. A truly great experience. More

by Courtneyco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sazare Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
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May 06, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Courtney! Thank you for this great review. It was such a pleasure working with you and helping you get into your new ride and it was nice to be able to work around your schedule. We will be sure to let Sazare know of your satisfaction. Your time and business is appreciated. So happy to have you as a part of our Tosa Kia family :)

May 03, 2021

Extremely friendly, helpful and quick! Allen answered my all my questions on the Sorento and new Kia even though he knew I am just starting to look and probably not quite ready to buy. Erin made sure my cur More

by Baileybop05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Poulos, Allen Cooper
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May 06, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Bailey! Thank you for this lovely review. We understand that not everyone is ready on the first looks to get a new vehicle, but it is good that you are getting the information ahead of time and will be much better informed when it IS time. Will be sure to let Allen and Erin know of your satisfaction and we look forward to your next visit (whether it be for your existing vehicle or for that new ride). Happy to have you as a part of the family here at Tosa Kia :)

May 02, 2021

the dealership was nice great people from top to bottom worked with ms. valencia for the purchase of the car would highly recommend you to stop it and see her if you in the market for vehicle More

by ecjackson881
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello ECJackson! Thank you for this recommendation. It was a pleasure helping you get into your vehicle and glad that you were able to benefit from our staff and environment. We will be sure to let Valencia and Steve know of your satisfaction. We appreciate your time and business and are happy to have you as a part of the family here at Tosa Kia :)

April 28, 2021

Very clean, laid back atmosphere. Everyone was friendly and welcoming. I was never left questioning what was happening, they walked me through the entire process. I appreciate the Russ Darrow Wauwatosa Tea More

by LisaGray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricel Crantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Revels, Kumasi Allen, Brianna Holbrook, Kevin Minley, Jerome Smith
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Apr 29, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Lisa! Thank you for this wonderful review. We are glad to hear that you enjoyed our atmosphere and we will be sure to let everyone know how satisfied you are :) We appreciate you, your time, and your business. Happy to have you as a part the family here at Team Tosa!

April 22, 2021

Better than most dealerships! 10 out 10 They went out of the way to do everything that I asked and didn't make me wait long. More

by Happy Kia owner 😊
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Smith
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Apr 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Happy Kia Owner :) Thank you for leaving this great review. We will be sure that Jerome, Rio, and James know of your satisfaction. We try to go out of the way for our customers as often as possible. It is always great when the wait time is minimal and we are glad you were able to benefit from that. We appreciate your time and business. Happy to have you as a part of the Tosa Kia family!

April 21, 2021

Very friendly, relaxed atmosphere. Willing to take the time to help you decide on vehicle. I think your administrative person collecting down payments could be friendlier. This is a big purchase and an More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Bell
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Apr 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Kim! Thank you for this 5-star rating. It was a pleasure helping you upgrade into your beautiful new vehicle. We will be sure to let Scott, Steve, and Candice know of your satisfaction. Whenever possible, we like to keep our atmosphere relaxed and still professional. We are sorry for the hiccup at one of those last stages. We thank you so very much for your time and business. You are appreciated :) Definitely happy to have you as a part of the family here at Tosa Kia!!

April 20, 2021

Mitch was amazing! He was patient, informative and made sure that I was taken care of each step of the way. The whole experience, from walking in the door to finalizing my purchase was pleasant. Not some More

by MLFennema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Darrow
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Apr 21, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello MLFennema! Thank you for this great review. So glad to hear your third vehicle purchase with us was up to the standards we strive for! We appreciate your time and business. Will be sure to let Mitch and Steve know of your satisfaction. Happy to have you and your family as a part of the family here at Tosa Kia :)

April 16, 2021

Steve & Mike went Above and Beyond to find me exactly the car that I wanted!. I am overly satisfied. Their customer service and professionalism exceeded my expectations! Thank you for everything! More

by Jas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Jas! Thank you for this excellent review. We will be sure to let Mike, Steve, & Rio know of your satisfaction. We are pleased to exceed expectations whenever we can. We appreciate your time and business. Glad to have you as a part of the family here at Tosa Kia :)

April 15, 2021

I asked for certain work to be completed and it wasn’t. This is the third time within a month or two that have to take my car in. I even asked for the manager to call me to discuss issues and no response. More

by Cox6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Nikolaus, Erin Poulos
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Apr 20, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello there. We would be interested to help and investigate further into this, but we will need just a little bit of information... Would you be able to contact us directly so that we may pull up the proper info and be able to address your concerns? We thank you for your time and hope to be able to earn back your business.

Apr 20, 2021 -

Cox6 responded

Who am I contacting? Obviously I reached out to the manager of service who I believe name is Erin and I got NO response or follow up call...even after me asking her to confirm bract me.

May 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Deepest apologies for the miscommunication. There was a change in management just before your visit and the Service Manager who can assist your concern is Jason Fischer. We implore you to reach out to him directly and we hope the issue can be resolved. Thank you so very much for your time. Our main number is 414-778-5700 we can transfer your call directly to him between 7a-5p M-F.

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