Russ Darrow Kia of Wauwatosa

The gentleman who assisted me was very knowledgeable and friendly. He is a great asset to the company. He has a positive personality and a true willingness to help friendly. He is a great asset to the company. He has a positive personality and a true willingness to help More

super great experience, walked in thinking maybe i wouldnt get a car but walked out with one. Jerome was the best 100% staying with Russ Durrow Kia wouldnt get a car but walked out with one. Jerome was the best 100% staying with Russ Durrow Kia More

Jerome showed Great customer service and always helpful and very patient with me. Takes good care of their customers, I will definitely recommend my friends and family the Russ Darrow Kia of Wauwatosa!!! and very patient with me. Takes good care of their customers, I will definitely recommend my friends and family the Russ Darrow Kia of Wauwatosa!!! More

Valencia was a very professional young womanShe was Valencia was a very professional young woman She was tearful pleasant knowledgeable I have an awful work schedule and she was available to work Valencia was a very professional young woman She was tearful pleasant knowledgeable I have an awful work schedule and she was available to work with me whenever my schedule was available Best shopping experience for a car ever thank you Valencia and thank you Russ Darrow More

Jerome was patient kind and caring. He had control over the deal and made me and my wife feel welcomed and valued. He is the only salesman I really felt that wanted to help you. the deal and made me and my wife feel welcomed and valued. He is the only salesman I really felt that wanted to help you. More

Today was such a delightful experience. My entire visit was amazing. The staff i worked with Jerome S., Abby, and Stephan P. welcomed me with open arms I would most definitely give this place 10 stars if t was amazing. The staff i worked with Jerome S., Abby, and Stephan P. welcomed me with open arms I would most definitely give this place 10 stars if that was possible 🤣🤣 . I would like to thank everyone for all their hard work, especially Jerome for dedicating their time to help me get through this. Thanks again guys. 🤗 More

Valencia was able to work with my budget and the things I most wanted in a car to find me something that I really loved! Thank you so much! most wanted in a car to find me something that I really loved! Thank you so much! More

My experience was awesome. Kevin and Kumasi were both Fabulous! My whole process was very smooth and efficient! My car was very clean. The plates were switched over. Great service! Fabulous! My whole process was very smooth and efficient! My car was very clean. The plates were switched over. Great service! More

Honestly a little bit of buyers remorse. I do like the car, however, I repeatedly stated that I wanted a sunroof. One of the first things I said to the sales person when we were in the first time was that car, however, I repeatedly stated that I wanted a sunroof. One of the first things I said to the sales person when we were in the first time was that I wanted a sunroof. I reiterated this multiple times, on both occasions. I told stories of how that was really the only feature that was important to me. Yet we ended up with a car without a sunroof. Yes, we decided to buy the car, so it’s on me. However, this is my first experience buying a new (or fairly new) vehicle at a dealer and as a previous sales person myself, in hindsight, it feels like maybe I wasn’t being listened to. We were never given a test drive before purchasing. We went from “can you buy this?” to “you’re buying it” without discussing a lot of details. In hindsight, that seems crazy, and I guess it’s on me for not pushing it, but again, as a sales person, you need to have the customer try the product. Eliminate all possible buyers remorse. I would have likely opted for middle row bucket seats if I had really gotten into it. Additionally, the first response I got from the sales person was a call and text stating that I had a reservation that very same day, within a few hours. I wasn’t told ahead of time that I had a reservation. I have 4 daughters, and we had no time to plan for anyone else to watch them, so we had to bring them along which made the experience that much more of a hassle. I think if we had proper communication ahead of time, we could have had someone watch our children and a much more favorable experience. Lastly, we weren’t given any paperwork with the purchase. Also, UVO isn’t working. We were excited in the moment, but again, in hindsight, I have some remorse. I know it’s how you do it, and shame on me for not pushing back more, but you’re good at making it feel like you should take this car today. The website makes it seem like this would be a cool customization experience. This was not that. Everyone was very friendly. High scores for that. More

superior sales person Valencia Wallace, was a remarkable young professional woman. Always a smile on her face. Knew all about the cars I was looking for. I have neve Valencia Wallace, was a remarkable young professional woman. Always a smile on her face. Knew all about the cars I was looking for. I have never had a better time purchasing a car. It was 5 stars all the way. I have a very difficult work schedule, but she always made herself available to help me out Thank so very much Valencia and Russ Darrow Nissan !!! More