Russ Darrow Kia of Wauwatosa

Well I went to this dealer, because they were the only dealer within 500 miles that had the Kia I wanted (2020 Kia Forte GT Manual), but I'm glad I came here. This Kia would be my 6th vehicle so I've been dealer within 500 miles that had the Kia I wanted (2020 Kia Forte GT Manual), but I'm glad I came here. This Kia would be my 6th vehicle so I've been around the block when it comes to new and used car dealers. I'm happy to say I met one the the best salesman I've ever dealt with, and not only that. While I was at this dealer I saw that there was other sales personnel that seemed just as good as my salesman. My salesman was Adam Horeth. He was kind, polite, attentive, not pushy at all, and he was very respectful. He seemed to value my time as much as I did. The most amazing part for me through the sales process was after I paid for the car and the keys in my hand. It's usually at this point I get pushed to the curb, but no. Although my vehicle was parked right out in front. Adam walked out with to make sure everything was okay and reassured me that if I had any questions at all he would do the best he could to help out, and for that I couldn't thank Adam enough. When I was first setting up an appointment to come in for a test drive. I spoke with Cambry multiple times, because schedule with work kept changing and I live 2 hours from this dealer, but she was so nice and patient each time I had to call her back. My only negative gripe I have was my experience with finance. I've never experienced a finance guy that did not listen at all, and was so pushy on getting extra coverage for everything that would have nearly doubled my payment. I informed the finance person that this wasn't my first rodeo, but he insisted to treat me like I didn't know nothing. I am only 25 years old so I feel that was factor in me getting treated the way I did. However, I still had a 5 star experience, because Cambry and Adam were just that awesome. Thank you Cambry and Adam! I love my Forte in Fire Orange. If I lived closer I would return to this dealer. More

Top rate! Very professional and Ryan makes it a pleasure to come in for service! Have bought 5 cars from this dealership and will continue todo so to come in for service! Have bought 5 cars from this dealership and will continue todo so More

My experience at Russ Darrow Kia in Wauwatosa was awesome. My sales rep, Valencia, was very helpful, patient and friendly. She answered all my questions and made sure I walked away a happy customer. awesome. My sales rep, Valencia, was very helpful, patient and friendly. She answered all my questions and made sure I walked away a happy customer. It was a pleasure to work with her. I couldn’t be happier with my new Kia Sportage. Thank you for a great experience!! More

We were very pleased with our puchase expierence with Kumasi (sales) and the Russ Darrow staff. Everyone was friendly and very knowledgeable on all of the cars and pricing. Kumasi (sales) and the Russ Darrow staff. Everyone was friendly and very knowledgeable on all of the cars and pricing. More

I was very pleased with the service I received. I’m glad I got my tires rotated there because I feel they would do it right. I got my tires rotated there because I feel they would do it right. More

We purchased a 2017 Sorento in June 2019,but want to We purchased a 2017 Sorento in June 2019, but want to (finally) applaud Russ Darrow - and Josh (sales) for our purchasing experience. We were te We purchased a 2017 Sorento in June 2019, but want to (finally) applaud Russ Darrow - and Josh (sales) for our purchasing experience. We were test driving Sorentos around Milwaukee until Russ Darrow had a nice vehicle and we met Josh. We looked no further and have been satisfied ever since. Josh researched and answered our constant questions, worked in good value of our trade-in, went out of his way to accommodate us in the final details of the sale and was always friendly along the way. Russ Darrow Kia Wauwatosa will be our first (only?) stop when we seek a newer Kia to replace our 2007 Spectra. Josh was so great to work with, he will be THE salesperson we approach when we are in the market again. More

Great experience from the sales staff. Jerome and Mark made the buying part easy, informative and pleasant. Only hiccup was in the finance department. Lamont at first was friendly but his entire demeanor made the buying part easy, informative and pleasant. Only hiccup was in the finance department. Lamont at first was friendly but his entire demeanor changed when I informed him I did not want to purchase any warranties. I understand this is likely a big part of his income but my wife and I felt he become cold. He stopped talking. It actually made us feel uncomfortable. Overall though good experience thanks to Jerome and his son. More

I had an amazing experience and Jerome was delightful to work with! The team helped me with my situation that I didn’t even think it would be possible to do but they did! I definitely recommend to friends a work with! The team helped me with my situation that I didn’t even think it would be possible to do but they did! I definitely recommend to friends and family. More

Like Ryan to work with. Ryan has always done a great job with me since 2012. He explains things and always understanding. At least when you call the service department you Ryan has always done a great job with me since 2012. He explains things and always understanding. At least when you call the service department you get someone to answer even if they put you on hold. Like the dealership. More

Made an appointment go test drive on a Thursday afternoon for Friday am. When I got there the vehicle had been sold! A phone call would have saved me a 30 mile one way drive! Very disappointed! for Friday am. When I got there the vehicle had been sold! A phone call would have saved me a 30 mile one way drive! Very disappointed! More