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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,346 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,346 reviews
October 08, 2021
My husband and I are appreciative of the helpful staff and our rep who helped us pick the perfect car for our family. Very friendly! Highly recommended. and our rep who helped us pick the perfect car for our family. Very friendly! Highly recommended. More
by LeRoy
Employees Worked With
October 06, 2021
Good dealership, service time is not what I expected took two hours for oil change. took two hours for oil change. More
by Jeromeperkins
Employees Worked With
October 05, 2021
Great service but get rid of your mark up price that some dealers do not charge dealers do not charge More
by bobette90
October 05, 2021
This was my first time at this dealer since I am new to the area. I was pleasantly surprised with the friendliness of everyone. I was very fond of Rob Kulp and his team in Madison who took such a personal the area. I was pleasantly surprised with the friendliness of everyone. I was very fond of Rob Kulp and his team in Madison who took such a personal interest in my 2001 Jeep and I didn’t expect I’d find that kind of service here. I met Jason, the service manager, and he took the time to answer my questions. I definitely will be back. More
by panza27sancho
Employees Worked With
Jason
September 30, 2021
This dealership HAD been great for 5 years. Something is “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three days after my appointment, the car was first looked at. The service agent did not ever call to update us on the progress. The explanations for the car not being serviced varied. It was a full month before I got my car back. Russ Darrow Dealership, in spite of their ads and phone recordings, refused to provide a loaner or assist with car rental expenses. The service manager refused to take or return our call. Instead we were again directed to call Kia directly. We had already done that. More
by Lorrie
Employees Worked With
Other Employees :
Service manager, don’t know name, refused to accept or return our call.
September 29, 2021
Every person I dealt with was helpful, listened to what I wanted and needed. And gave me a great price and a great vehicle. wanted and needed. And gave me a great price and a great vehicle. More
by Kerry
September 26, 2021
Jermaine was professional and courteous. My oil change and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. More
by Nyy11355
Employees Worked With
Jermaine
September 20, 2021
I am really thankful for the assistance that I received this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about the people I end up working with when I am there and it always gives me confidence. I would like to shout out all of the people who helped me when I was there. I never have had a bad experience with this location. More
by WLB5
Employees Worked With
Service Department
