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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.8
1,163 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,163 reviews

March 15, 2021

Very nice guy fun to do business with very understandable got me what I wanted in & out no waiting straight in in out very good business man . Thanks Mike anc Rio!!!😽 More

by Michelleobama69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello! Thank you for this lovely review. We will be sure to let Mike and Rio know of your satisfaction. Happy that your experience went so smoothly :) So glad to have you as a part of the family here at Tosa Kia!

March 12, 2021

Almost a pleasure working with Russ Darrow Kia! Great customer service! Great atmosphere! Quality service! Always get exactly what i came for! Love it. i More

by TALISHAANDERSON32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Talisha! Thank you for this review. Happy to hear that our drive for great service and atmosphere is appreciated :) It was a pleasure to help you upgrade into your new vehicle. So glad to have you as a part of the Tosa Kia family!

March 10, 2021

Jerome was amazing very helpful and understanding, Josh too huge round of applause for them both. Nothing short of great customer service for me. I will recommend these guys to anyone looking to buy a new More

by Tamicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith
Mar 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Tamicka. Thank you for this wonderful review. We will be sure to give that round of applause to Josh and Jerome :) It was a pleasure helping you upgrade to your new vehicle and glad our passion for great service shines through. Happy to have you as a part of the family at Team Tosa!

March 09, 2021

Mitchell is knowledgeable, professional and made me feel comfortable with my purchase. I plan on working with him for future vehicle purchases and he is a ready reference for me when I have questions about More

by Russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
Mar 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Russ! Thank you for this great review. We will be sure to let Mitch know of your satisfaction. The goal is always to make the process comfortable and as smooth as possible, just like your experience. We are glad to have you as a part of the RDG family :)

March 08, 2021

Great customer service. They worked with me and listened to what I wanted and made it happen! They were very friendly and professional. They took there time to make sure I had everything I wanted and needed More

by smomon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello! Thank you for this great review. We appreciate your time and business. We will be sure to let Mike and Rio know of your satisfaction. It was a pleasure helping you upgrade into the perfect vehicle. Happy to have you as a part of the Team Tosa family :)

March 06, 2021

Absolutely the best car buying experience ever! Very professional, knowledgeable, accommodating and friendly. Everything went smoothly and we had the Simoniz package done before we left so that we woul More

by chrisruth21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEVEN A GARNER, Candice Bell, Ashley Seymour
Mar 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Chris. Thank you for this amazing review! We will be sure to let Mike, Steve, Ashley, and Candice know of your satisfaction. It was a pleasure to help you into your new vehicle and so glad you had a great experience. We appreciate your time and business. Happy to have you as a part of the family here at Tosa Kia :)

March 06, 2021

Took my catalytic converter off my car. Then told me someone stole it but they put a replacement plastic tube on my car think I wouldn’t notice. Left my engine open been with this company 10+ years and More

by Janellferrell71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy, Kevin Minley, Ryan Nikolaus
Mar 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Janell. We appreciate your business within the group for that many years. We are sorry to hear that you do not recommend this location. As this is a very serious accusation, we investigated thoroughly. We care greatly for our customers and their vehicles - We also hold our employees to high ethical standards. Looking at your history at this location, this vehicle was here one time many years ago, but we have not seen it since. Your diagnosis of an existing issue was performed in the care of a Highly trusted technician who takes great pride in his work. We are always happy to help our customers and do what we can to make a great experience happen, but are truly sorry that you experienced a possible theft before coming back to this location. We understand the pain and frustration incurred when someone disrespects your property, that is why we respect our customer's vehicles and will continue to provide service with integrity, care, and honesty.

Mar 23, 2021 -

Janellferrell71 responded

Your a lie the car was originally in my moms name. We never go anywhere else and I find it funny how instead of you all calling me to fix the issue you wait and respond to a review wow thanks this helps fixing the issue y’all can go to xxxx if all I care.

March 04, 2021

Everyone there is so helpful and make the process of getting a new car fun and painless. I was even able to use an office for a meeting (thanks again for that). More

by Ariana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
Mar 11, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ariana. Thank you for this review. We will be sure to let Mitch know of your satisfaction with your experience here. It was our pleasure to help you upgrade into your new vehicle and the use of a private space for your meeting was no problem. It's always great when we can make accommodations to help make things easier. Happy to have you as a part of the Tosa Kia family :)

March 04, 2021

Nothing but nice and friendly staff. I work with some cool people. It’s nothing like coming into a business where everyone is being helped and the customer service was on point. This is why this is my fa More

by TK 🤟🏾
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Minley, Joshua Revels, Jerome Smith
Mar 11, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi TK! Thank you for this great review. We appreciate your time and business. Will be sure to let Jerome, Lamont, Kevin, and Josh know of your satisfaction. It was a pleasure helping you upgrade into your new vehicle and we are glad our passion and drive is on point :) Thank you for being a part of the Team Tosa family!

March 04, 2021

The service was amazing! Everyone at Russ Darrow was so kind and personable they really made the experience stress free! Everyone took the time to help out me in the right vehicle that met my needs. More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon and Jaylen Smith, Joshua Revels, STEVEN A GARNER, Jerome Smith
Mar 11, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Elizabeth. Thank you for this 5-star review. We will be sure to let Jerome, Josh, Jaylen, Shannon, and Steve know of your satisfaction. It was a pleasure to help you upgrade into your new vehicle and we agree: the less stress, the better :) Happy to have you as a part of our family here at Team Tosa!

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