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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.8
1,163 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,163 reviews

March 29, 2021

It was a long day, but totally worth it. Lots of attention to detail and friendly professionalism from the staff. Will shop fo vehicles here again. More

by Kris&Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER, Brianna Holbrook
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Kris&Chris! Thank you for this wonderful review. We will be sure to let Brianna and Steve know of your satisfaction. It is true that good things can take time, but we are certainly glad that the end result was worth it :) We appreciate your business. Happy to have you as a part of the Tosa Kia family!

March 28, 2021

Fantastic customer service! I was greeted by the service staff person before I even got out of the car. Quick service. Bonus car wash is a nice touch. More

by lori.wagnitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie (???)
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Lori! Thank you for this review. We will be sure to let Maddie know of your satisfaction. We certainly try to keep our Service appointments running as quickly and thoroughly as possible - glad you were able to experience that :) Happy to have you as a part of the family here at Tosa Kia!

March 28, 2021

Thanks to Mitch, Rio and the Russ Darrow Kia of Wauwatosa crew for working after hours. My Wife and I got our Telluride EX. 5 star Service and SUV! We’re so happy and thankful for their hard work! More

by Pyang354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon, Mitch Darrow
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Mr. Yang! Thank you for this fantastic review. We appreciate your time and are thankful for your business as well. We will be sure to let Mitch, Rio, and Shannon know of your satisfaction. It was a pleasure to burn the midnight oil to help you both upgrade into your gorgeous new vehicle :) Happy to have you both as a part of the Tosa Kia family!

March 26, 2021

Fast clean resonable friendly I’m alway glad to bring my car here for the service. The staff is always willing to do what it takes. More

by barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex?
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Barry! Thank you for this great review. We will be sure to let Alex know of your satisfaction. We are continuously working to keep our dealership clean and running as smooth as possible (the friendly part is easy!). We appreciate your time and business with our Service Department. Happy to have you as a part of the Tosa Kia family :)

March 26, 2021

Working with mitch was great ! I was able to trade in my soul and get my note paid off and get ina new car. It was so easy More

by Ms. Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER, Mitch Darrow
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ms. Smith! Thank you for this great review. Your time and business is appreciated. We will be sure to let Mitch and Steve know of your satisfaction. It was a pleasure helping you upgrade into your new vehicle and we are glad it was an easy process. So glad to have you as a part of the Tosa Kia family :)

March 25, 2021

Jerome helped make the car buying process smooth and easy. He was with us every step of the way. Beat experience we've ever had 😊 More

by IVOREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Indya! Thank you for this lovely review. We will be sure to let Jerome know of your satisfaction. It is always great when the buying process is smooth and easy :) It was a pleasure helping you upgrade to your new vehicle. So glad to have you as a part of the family here at Tosa Kia!

March 24, 2021

Mitch did an excellent job at allowing me to test drive vehicles without pressuring me into making a decision. Everyone was very friendly and when I buy a new car I will make sure it’s from Russ Darrow. More

by Reyesalex247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Darrow
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Alex! Thank you for this fantastic review. We will be sure to let Mitch and Lamont know of your satisfaction. It was a pleasure to help you upgrade to your new vehicle without pressure. Your time and business is appreciated. We are so happy to have you as a part of the Tosa Kia family :)

March 22, 2021

I think this dealership is a hot mess. Lot of people walking around doing nothing. Pushing off jobs on one another. It's a mess. More

by margaret.froelich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Duda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Margaret. We are sorry to hear this as your perspective, but thank you for your feedback. We are working our way to perfect and that is certainly a big hill to climb! When things get busy here, we certainly do rely on our co-workers to help where they can - in hopes of helping to move a process along more smoothly. We can certainly look into your concern more closely, but would need just a little more information - if you were able to call us directly, we would be more than happy to assist! We appreciate your time and business.

March 18, 2021

We visited the dealership to look at a Telluride and a Sorento. Long story short we decided they were not for us and that we wanted to stick with a Mazda. Even though they do not sell new Mazda’s at this More

by Sarah B.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
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Mar 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Sarah. Thank you for your review. Your time is appreciated. We will be sure to let Mitch know of your satisfaction. A well-informed customer is one of the best things we can cultivate :) Glad you swung through to give us the chance!

March 16, 2021

Great quick service helped me decide on just the right car for me at a good price. Overall great service will be recommending to friends and family. More

by Austinwendelberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Minley, Mitch Darrow
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Mar 18, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Austin! Thank you for this wonderful review. We will be sure to let Mitch, Rio, and Kevin know of your satisfaction. Glad your experience went so smoothly :) Happy to have you as a part of the Tosa Kia Family.

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