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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.8
1,163 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,163 reviews

April 12, 2021

I was very dissatisfied with the service on my Kia Soul. I took my car in to Kia Mayfair road for the recall/check engine light. The second I left out of the dealers parking lot my check engine light came b More

by Jay
Recommend Dealer
No
Employees Worked With
Michael Duda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Smith
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Apr 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Jay. We are sorry to hear of your dissatisfaction. Our goal is to fix every vehicle right the first time. Although not every repair is successful on the first attempt, often due to multiple repairs needed, it is our obligation to repair what we are authorized to in order to keep our customers safe and informed. We would love to get some more information so that we may be able to help you further and look a bit deeper into this. (Would you be able to contact us with a few details including the name the vehicle is under so that we may look into the repair order?) Thank you for your time and attention to this matter.

Apr 13, 2021 -

Jay responded

My vehicle is under the name Jason Griffin. 2014 Kia Soul I called immediately after leaving out of Russ Darrow and service department said they have to diagnose them problem. But clearly the recall already stated the problem and all Russ Darrow did was reset my check engine light.

May 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the info Jay that was a huge help! That did allow me to see your most recent visit and get the proper information. Unfortunately, there is no anti-freeze purchase on your repair order - Was that something you purchased through the Parts Department? The good news is that I can see the recalls that brought you in. One was for a software update and the other was a measurement test. Those recalls were confirmed to be performed (and recorded through devices that are connected directly to the vehicle) and are quite simple and easy to complete. We would not simply clear a Check Engine Light without performing these updates - there are strict rules that Kia mandates us to follow when it comes to recalls like this. It seems that the Check Engine Light that popped back on is related to a different issue. We would be happy to address this for you if you haven't gone elsewhere for diagnosis. If you would like to speak directly to the Manager to get this fast-tracked, you may call 414-778-5700 and ask for Jason Fischer. Thank you again and we truly hope everything turns out ok.

April 12, 2021

Everybody was super awesome and fun and most importantly fast with the service. Everybody does such great work and is very nice and get the job done More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Revels, STEVEN A GARNER
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Apr 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Val. Thank you for this great review. We are glad your experience with us was awesome :) As stressful as times may be, we do try to find as much fun as we can through the process while still providing professional representation. We appreciate your time and business. Happy to have you both as a part of the family at Tosa Kia!

April 08, 2021

I’ll never go to any other dealership again I love this place I love the people. Thank you for everything! You guys make getting a new car easy! More

by sleepymonkey53214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEVEN A GARNER
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Britt! Thank you for this wonderful review. We will be sure to let Valencia and Steve know of your satisfaction. It was such a pleasure to help you upgrade to your beautiful new vehicle and so glad it was such an easy process. We appreciate your time and business. Very happy to have you as a part of the family here at Tosa Kia :)

April 08, 2021

Very friendly! Very helpful. Went above and beyond what I was expecting. Will be back for my next car. Worked with Jerome and I was very impressed. Very knowledgeable and professional. More

by romanatwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Berthelette, Joshua Revels, STEVEN A GARNER, Jerome Smith
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Joanne! Thank you for this great review. We will be sure to let Jerome, Mark, James, and Josh know of your satisfaction. It is always a great time when we can go above and beyond expectations. Glad you were able to benefit from the knowledge and professionalism as well. We are all happy to have you as a part of the Tosa Kia family :)

April 07, 2021

Jerome was very nice when I first walked into the dealer he greeted me customer service on point him and his team did whatever they could do to get me in a vehicle and I am very pleased and satisfied go se More

by judebrittney89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith, Jerome Smith
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Judebrittney! Thank you for this lovely review. We will be sure to let Jerome and the team know of your satisfaction. It is always a pleasure when we are able to explore all options and find the right fit for the right person :) Glad to have you as a part of this family at Tosa Kia!

April 04, 2021

PERFECTION! My 2021 Seltos is amazing but what was even greater was the amount of enthusiasm and attention to detail provided by Mitchell! The process was stress free and I enjoyed every second of it! Than More

by mariafaithfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER, Mitch Darrow
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Maria! Thank you for this wonderful review. We will be sure to let Mitch and Steve know of your satisfaction. It was a pleasure helping you upgrade to your new vehicle and it is always satisfying when the process is stress free :) Your business is appreciated. We are very glad to have you as a part of the family here at Tosa Kia !

March 31, 2021

My family and I were so impressed with this Kia Dealership that we went back and leased another car. Thank you Jerome. And thank you Steve for making us feel at home. We love our Kia’s! More

by andibri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEVEN A GARNER, Jerome Smith
Report | Print
Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Brian! Thank you for this lovely review. We are so glad to have made such a great impression! We will make sure Jerome. Steve, and James know of your satisfactionx2 :) Our goal is to make every customer feel as at home as your family was able to. Your business is appreciated. Many thanks to you and your family for being a part of the Tosa Kia family!

March 30, 2021

Jerome was a pleasure to work with.The whole team at Jerome was a pleasure to work with. The whole team at this dealership were so kind and great to work with. The crew treat you like part of their fam More

by andibri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kumasi Allen, STEVEN A GARNER, Jerome Smith
Report | Print
Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Rahlf Family! Thank you for this fantastic review. We will be sure to let Jerome, Kumasi, Steve, and James know of your satisfaction. Trying to put our best foot forward and show our gratitude towards our Kia Family members, it was a pleasure helping your crew find the right fit. We appreciate your time and business. Happy to have you and your family as a part of our family at Tosa Kia.

March 30, 2021

Even though there is a long wait when purchasing a vehicle it was all worth it for me. Very friendly staff and very clean environment. I love love love my car. More

by JFlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Minley, Kumasi Allen, STEVEN A GARNER
Report | Print
Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello JFlo! Thank you for this review. We will be sure to let Kumasi, Rio, Steve, and Kevin know of your satisfaction. Although none of us want a long wait, we are glad that you were able to experience our clean environment and friendly staff, but most of all: That it was worth it!! We appreciate your business. So glad to have you as a part of the family here at Tosa Kia :)

March 30, 2021

V worked with me for 3 or 4 hours and answered all 300 of my questions open and honestly. Ask for Valencia, she’s the best! More

by mariah_washington93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Mariah! Thank you for this wonderful review. We will be sure to let Valencia know of your satisfaction. It was a pleasure helping you upgrade into your new vehicle and none of that would be possible without that focus on communication. We are always so pleased when we can get the perfect vehicle based on the individual's needs. Your time and business is appreciated. Happy to have you as a part of the Tosa Kia family :)

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