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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.8
1,163 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,163 reviews

July 30, 2021

I left frustrated. This time I had to pay for an oil change I did not need. I was not informed of this cost before hand. More

by pelkeystreet
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Customer service
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Aug 17, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Pelkey. We are sorry to see this review and would like the opportunity to look into this matter and address the issue directly. If you can contact us directly, we just need your name or phone number to look up the account. It is not our policy to perform a service without advance authorization of charges. Once we can investigate your account, we are happy to offer a resolution that should make up for any errors. We appreciate your attention to this matter so that we may earn back your trust and business. You may call 414-778-5700 ~ Please ask for Jason (Service Manager) or Kevin (GM) and if they are unavailable, please leave the information on the voicemail and we will get back to you as soon as possible.

July 27, 2021

Sazare was a good person to work with and followed up on my issues and concerns. I appreciate that he took a personal interest in my purchase. With that being said, I wasn't pleased with my experience in ge More

by BillR.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
STEVEN A GARNER, Sazare Cunningham
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Aug 17, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Bill! Thank you for taking the time to leave us a review to let us know where we can improve. Your time and business is appreciated. We will be sure to let Sazare and Steve know of your satisfaction with the attentiveness. We are curious to know the details of which processes you are referring to so that we may address your concerns appropriately. We urge you to contact us directly at 414-778-5700 ~ please ask for Kevin, General Manager. If he is unavailable, please leave as much information as you are comfortable with, and we will be more than happy to listen and reach out with a thoughtful resolution. Your attention and response to this matter is highly valued so that we may provide the best service possible to our customers each and every time. Thank you!

July 26, 2021

Overall the buying process went smoothly. The main problem I had was with the finance guy. He spoke way too fast and hounded me to buy the extra warranty coverage which I said over and over I did not More

by camaxey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon, she was terrific!
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Aug 17, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello C! Thank you for taking the time to leave this review - your time is appreciated. It was a pleasure helping you upgrade and we will let Mike and Shannon know of your satisfaction. Your concerns have been noted and should be addressed appropriately. We are sorry to hear that you experienced what felt like a bit of pressure. We are extremely passionate about providing the best coverage and protection for our customers and their investment. We would never want our clients to incur a cost that would tarnish their view of such an important purchase, especially if we could avoid that possibility in the first place - that is part of the Darrow Difference. We look forward to serving you in the future and thank you for your business. Happy to have you as a part of the Tosa Kia family :)

July 26, 2021

Sazare was very helpful and professional. We were impressed by him, and all of the other helpful employees that made the process go smooth, and that we were appreciated for our business. Extremely ha More

by Rjrennicke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sazare Cunningham
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Jul 29, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello RJ! Thank you for this fantastic review! Will be sure to let Sazare and the Team know of your satisfaction :) Your time and business is appreciated and we are glad that you felt that from our Darrow Difference. It is always a treat when the process can go so smoothly. It was a pleasure working with you and we are happy to have your family as a part of ours at Tosa Kia (:

July 26, 2021

We had a great experience - best car buying experience I’ve had yet! Friendly, thorough staff who answered my many questions! The 3 years of free oil changes and designated staff member to walk buyers thr More

by SR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan (?) walked us through car features, STEVEN A GARNER, Candice Bell, Sazare Cunningham
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Aug 17, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello SR! Thank you for this wonderful review :) Your time and business is appreciated. It was a pleasure assisting you and we will be sure to let Sazare, Steven Candice, and Jaylen know of your satisfaction! We are glad to hear that you experienced the Darrow Difference with us and we look forward to seeing you guys when that first service appointment comes due. Happy to have your family as a part of our family at Tosa Kia (:

July 25, 2021

The personnel in this dealership including the salesman were extremely friendly and accommodating trying to help me as best as they could. Sherman the salesman and the sales manager took additional time to More

by Puttputt.tetzlaff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherman
Report | Print
Jul 28, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello P.T.! Thank you for taking a moment to leave this review :) Your time and business is truly appreciated! We will be sure to let Sherman and the Sales Manager know of your satisfaction. We are sorry to hear that you felt a bit pushed... Our team is extremely passionate when it comes to helping our customers protect their investment. Although we always hope nothing ever happens, we do know that repairs on a vehicle can be an inconvenience, unexpected, and/or costly. Our duty to our customers is to provide as much information and assistance in the best way we are able - as our Darrow Difference. We are all so happy to have you as a part of the family here at Tosa Kia (:

July 22, 2021

Great sales people. They go out of their way to make the car leasing process a good one. Service Dept is great also. On time & prompt to get the job done & get you on your way. More

by FORTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello! Thank you for this lovely 5-star rating. Your time and business is appreciated. It was a pleasure helping you upgrade and we will be sure to let Scott, Lamont, and the Service Dept know of your satisfaction! So glad to hear that you experienced the Darrow Difference with us. Happy to have you as a part of the family here at RD Tosa Kia :)

July 05, 2021

Staff very friendly and works with you even if credit isnt the greatest. More

by reggie04.sm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas , Joshua Revels
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Jul 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Reggie! Thank you for this lovely review. We are glad to hear that you experienced the Darrow Difference with us and we will be sure to let Josh know of your satisfaction! Your time and business is appreciated. Happy to have you as a part of the Tosa Kia Family :)

June 28, 2021

They had my vehicle over 3 months and did ABSOLUTELY NOTHING!!! More

by larissa6517
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Randy in the Service Department
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Jun 29, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Larissa. We are sorry to see this 1-star review. Working with intermittent issues on a vehicle can be quite a difficult task, especially when the issue will not manifest itself during multiple attempts at testing. We put one of the best Kia Techs in the Nation to work on your vehicle, but if the problem does not present itself during the evaluations, we cannot proceed with any repairs. The Advisor that took over responsibility for your Repair Order personally went to bat for you and ensured that you were able to utilize a new and reliable vehicle for the duration and that it was covered at no charge to you. If the issue can be duplicated, or if the Code comes back and is Active for our Technicians to diagnose, we would be happy and more able to facilitate a repair for you in the future. At that time, we can be sure to earn a better and more applicable review from you. Take Care!

June 24, 2021

Professionalism dealership was very clean Douglas Johnson is a awesome worker. Who needs to be on your management team because he’s a really hard worker and cares for the company More

by Meche
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rio, Kevin Minley, STEVEN A GARNER, Douglas Johnson
Report | Print
Jun 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Meche! Thank you for this review. Your time and business is appreciated. We will be sure to let Doug, Steve, Rio, and Kevin know of your satisfaction. It was a pleasure helping you (: Glad to have you as a part of the Tosa Kia family!

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