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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.8
1,163 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,163 reviews

October 05, 2021

This was my first time at this dealer since I am new to the area. I was pleasantly surprised with the friendliness of everyone. I was very fond of Rob Kulp and his team in Madison who took such a personal More

by panza27sancho
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason
October 02, 2021

friendly people. knowledgeable staff. goes out of their way to help and make sure you're comfortable and informed More

by franky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
September 29, 2021

This dealership HAD been great for 5 years. Something is “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three More

by Lorrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager, don’t know name, refused to accept or return our call., Sazare Cunningham
September 29, 2021

Every person I dealt with was helpful, listened to what I wanted and needed. And gave me a great price and a great vehicle. More

by Kerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Holbrook
September 26, 2021

Jermaine was professional and courteous. My oil change and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. More

by Nyy11355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine
September 20, 2021

I am really thankful for the assistance that I received this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about More

by octobre5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
September 17, 2021

Today went pleasant and fast, wonderful customer service. Safety and cleanness was up and above expectations. More

by JulzFendi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
September 16, 2021

Communication was atrocious. After bringing in my car when it had broken down on the highway, I was told it would be a few days before they could look at it. After 6 whole days, I had to call them to ask More

by Trevor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sarena Hansen
September 15, 2021

Everyone we dealt with was super friendly! (salesman, finance, GM). Austin called and texted whenever he said he would - was super helpful! More

by becky.ritger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Minley, Austin Wiesehuegel
Sep 20, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Becky! Thank you for this fantastic 5-star review :) We will be sure to let Austin, Rio, and Kevin know of your satisfaction and we are happy you were able to experience the Darrow Difference with them. We appreciate your time and business. Glad to have you as a part of the Tosa Kia family (:

September 11, 2021

Great sales and service staff to work with that communicates needs to the customer and stay within scheduled service appointment on desired days of maintenance More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service , Douglas Johnson
Sep 20, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ann! Thank you for this 5-star review (: Your time is appreciated. We will be sure to let Doug and the Service Department know of your satisfaction and we are glad you were able to experience the Darrow Difference all around! Happy to have you as a part of the family here at Tosa Kia :)

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