Russ Darrow Kia of Wauwatosa

The staff were friendly and helpful. Valencia and Steven were great to work with. Thanks, Valencia and Steven were great to work with. Thanks, More

I’ve been fortunate to buy my 4 th Kia at Russ Darrow ! Rio and Duda help me every time ! Rio and Duda help me every time ! More

They are always courteous and pleasant friendly and gets you out at the specific time you out at the specific time More

They have always been extremely helpful and kind to me there. Shout out to Jalen too he is a sweetheart!! there. Shout out to Jalen too he is a sweetheart!! More

Good dealership. Low class sales professional. The transaction took 5 hours to complete start to finish no exaggeration. The interactions with the sales rep were brie Low class sales professional. The transaction took 5 hours to complete start to finish no exaggeration. The interactions with the sales rep were brief and infrequent. Made a agreement with me verbally on price, warranty, and trade in value to which I agreed to run my credit. After 4 hard inquiries on my credit he came back and said he could not offer the initial warranty which was a very valuable addition to a Tesla. He then gave me an alternative to the original which was a worse deal but after having all the hard inquires I was stuck to agree to the deal. His mistake cost me value on the deal. When telling him I was upset with the service he became irate with my initial 3 star review so I will lower it to 1 star. I am not inferring that the credit check made the warranty not possible. I am explaining that as a sales professional it should have been confirmed what was offered was possible before running credit. ESPECIALLY because it wasn’t contingent on credit approval. When you have two other sales reps without customers walking around there is no reason one guy should be handling 3 people wasting their time and offering subpar service. More

Told them I was coming from 5 hours away, they said vehicle would be ready. It wasn’t, it was waiting to have repairs done. Made a deal to take it the way it was and a day later more issues came up. Ca vehicle would be ready. It wasn’t, it was waiting to have repairs done. Made a deal to take it the way it was and a day later more issues came up. Can’t get a call back from anyone. Buy at your own risk! More

Valencia was fantastic and worked with me to find something in my budget. Great experience! something in my budget. Great experience! More

I tried to buy a new Sorento Hybrid EX from Russ Darrow of Wauwatosa that was available and being off loaded today. I was told I could purchase it at msrp. Fine, I'll pay cash. An hour later I'm told I mus of Wauwatosa that was available and being off loaded today. I was told I could purchase it at msrp. Fine, I'll pay cash. An hour later I'm told I must purchase their after market services because they really don't sell at msrp. "Paint protection" for $3995. Then an interior warranty for more additional cost which I don't recall how much that was because I was a bit shell shocked from this deceptive tactic. If they were honest from the start and told me they were charging 4000 to 5000 over msrp it would have saved us both time and this review. Oh, I have found dealers who ARE selling at msrp now. The market while still busy has softened. I hope people remember the dealers who took advantage of them at this time and find other dealerships to shop at. More

Was great working with Sazare. He was extremely helpful at helping me find just the right vehicle and financing that fit my needs ! Highly recommend the super friendly staff and Sa He was extremely helpful at helping me find just the right vehicle and financing that fit my needs ! Highly recommend the super friendly staff and Sazare at Russ Darro Wauwatosa! More

I worked with Sazare he was great kept me in the loop with the whole process. It was quick and easy buy! The Financial Advisor Rio was great as well I came in with a pre-Approval at 18% and he found me a with the whole process. It was quick and easy buy! The Financial Advisor Rio was great as well I came in with a pre-Approval at 18% and he found me a better rate at 14% I would recommend Russ Darrow Wauwatosa to anyone looking for a reliable vehicle they real cool there. More