Russ Darrow Kia of Wauwatosa

Mike works hard to take care of customers. Mike makes his customers feel special, taken care of and welcome. Mike makes his customers feel special, taken care of and welcome. More

I recently had the pleasure of purchasing a Kia Telluride from Russ Darrow Kia, and I must say that the experience left me thoroughly impressed. From the moment I walked onto the lot to the moment I drove of from Russ Darrow Kia, and I must say that the experience left me thoroughly impressed. From the moment I walked onto the lot to the moment I drove off in my car, every aspect of my interaction with this dealership was exceptional. What truly sets this dealership apart, however, is their impeccable customer service. From the knowledgeable and friendly sales staff, Dino Black, to the finance team that went above and beyond to find me the best possible deal, every person I interacted with was dedicated to ensuring my satisfaction. Dino took the time to listen to my needs and preferences, answering all my questions with patience and expertise. I never felt rushed or pressured, which made the entire process incredibly comfortable. Another aspect worth mentioning is their commitment to transparency. All relevant information about the vehicle I was interested in, including its history and features, was readily available and clearly communicated. This level of honesty and openness is a refreshing departure from the stereotypical car sales experience and goes a long way in building trust with customers. In addition to their outstanding customer service, Russ Darrow Kia offers a seamless and efficient purchasing process. The paperwork was handled with precision, and every step was explained thoroughly. My visit to Russ Darrow Kia was nothing short of exceptional. They have truly set the bar high for what a car dealership experience should be. If you're in the market for a new or used vehicle and want to be treated with respect, integrity, and professionalism, I wholeheartedly recommend giving Russ Darrow Kia a visit. They have earned my trust and respect as a customer, and I will undoubtedly return for any future automotive needs. Thank you Dino and all the other staff involved. More

DINO BLACK, FROM DARROWS WAS ABSOLUTELY AWESOME TO WORK WITH. HE WAS AMAZING IN MAKING US FEEL WELCOME AT THE MAYFAIR RD DARROWS DEALERSHIP! DINO OFFERED US A VERY FAIR PRICE FOR OUR 2018 NISSAN MAXIMA PLA WITH. HE WAS AMAZING IN MAKING US FEEL WELCOME AT THE MAYFAIR RD DARROWS DEALERSHIP! DINO OFFERED US A VERY FAIR PRICE FOR OUR 2018 NISSAN MAXIMA PLATINUM. IT WAS BETTER THAN 7 OTHER DEALERSHIPS WHICH EITHER CONTACTED US OR WE CONTACTED THEM. DINO WAS VERY KNOWLEDGEABLE AND UNDERSTOOD OUR NEEDS. UPON ARRIVING AT THEIR DEALERSHIP, EVERYONE AT THE MAYFAIR RD LOCATION GREETED US, MADE US FEEL WELCOME, TREATED US WITH RESPECTED, LIKE NO OTHER DEALERSHIP WE HAVE EVER EXPERIENCED! WHILE WE WERE AT DARROWS, DINO QUICKLY MADE US FEEL RELAXED AND WE STRUCK A DEAL QUICKLY FOR OUR USED CAR. UPON COMPLETION OF OUR DEAL, DUE TO MY WIFE NOT BEING ABLE TO WALK YET FROM A RECENT HEALTH CONDITION, DINO PERSONALLY ARRANGED FOR US TO GET BACK HOME VIA A UBER RIDE. LIKE I STATED ABOVE, MY WIFE AND MYSELF HAVE NEVER HAD SUCH PROMPT, FRIENDLY, PROFESSIONAL SERVICE IN OUR LIFETIME! I PERSONALLY WANT AT THIS TIME TO THANK DINO BLACK FOR CONVINCING US TO DRIVE TO THIS DARROWS DEALERSHIP AND GETTING OUR DEAL COMPLETED TO OUR SATISFACTION. DINO DEFINITELY WENT OUT OF HIS WAY TO TAKE CARE OF OUR NEEDS AND AS A RESULT, MY WIFE AND MYSELF WOULD HIGHLY RECOMMEND DOING BUSINESS WITH DARROWS AND PLEASE SEEK OUT DINO BLACK, IF YOU WANT RESULTS! THANK YOU DINO BLACK AND DARROWS ON AN AMAZING EXPERIENCE! SINCERELY, KAREN AND DOUG WITCZAK. 👍👍👍 More

Buying from Mike was a fun and easy process. He made me comfortable and i got exactly what i wanted. I will be back in the future. He made me comfortable and i got exactly what i wanted. I will be back in the future. More

Michael and Russ Darrow Kia of Wauwatosa provided the best experience I’ve ever had in purchasing a vehicle. They went above and beyond in every way and met every need that I had. Highly recommend anybod best experience I’ve ever had in purchasing a vehicle. They went above and beyond in every way and met every need that I had. Highly recommend anybody purchasing a vehicle in or around the Milwaukee area visit this place before anywhere else, amazing customer service and treatment here, thank you so much for getting me into the vehicle I truly wanted! More

I had a great experience at Russ Darrow Kia. They took care of everything quickly and efficiently. I have bought 2 cars from Mike previously and it is always a pleasure working with him. They took care of everything quickly and efficiently. I have bought 2 cars from Mike previously and it is always a pleasure working with him. More

It was great and has nice car and a lot of great people plus snacks plus snacks More

Listen Brianna, was a God send we loved her energy through the whole process. She got us right and Steve Garner’s magic hands in the whole thing work out this is our 4th vehicle with them. Absolutely through the whole process. She got us right and Steve Garner’s magic hands in the whole thing work out this is our 4th vehicle with them. Absolutely love the people here at Kia Wauwatosa ~Pastor Moore~ More

Went in for a recall for my forte, my car was broken into while on the lot. Had insurance pay them to repair the damages. Got the car back and the check engine light comes on for evap leak. I bought a new ga while on the lot. Had insurance pay them to repair the damages. Got the car back and the check engine light comes on for evap leak. I bought a new gas cap and still not fixed. Found they damaged the gas hose doing the recall. Had to pressure them to make it right. Ended up having to put it on myself. While under the car found that they didn't connect other gas lines to charcoal box or connect parking brake cable. Stay away from the service department. I hope I won't have to come back for a 3rd time for something else not being done correctly. UPDATE: I was told that the reason why the cable wasn't attached to the spring loaded parking brake was because "a clip missing". I don't appreciate being lied to instead of taking accountability. I fear for anyone who comes here that doesn't know exactly what they are talking about, because they have no issue lying straight to your face. More

10/10 Great customer service experience. They were very personable and great to work with! They were very personable and great to work with! More