Russ Darrow Kia of Wauwatosa

5 Stars! From start to finish the transaction was easy when I am in the market for a new car they are my first choice! Excellent Vehicle, Ease of Deal, Sales From start to finish the transaction was easy when I am in the market for a new car they are my first choice! Excellent Vehicle, Ease of Deal, Sales and Finance Staff. 5 Stars for everyone at Russ Darrow More

i will never go anywhere but here! This is my second purchase of a new car at the kia location in Wauwatosa. I love this store and will never go anywhere but here to purchase cars. I o This is my second purchase of a new car at the kia location in Wauwatosa. I love this store and will never go anywhere but here to purchase cars. I owned the 2012 Kia Optima turbo and went up to the New 2014 Cadenza! Can't wait to drive it home! More

Very satisfied! Third time I've brought the vehicle in for service. Service advisers have always been polite and advised me of my vehicle service items that were due. Third time I've brought the vehicle in for service. Service advisers have always been polite and advised me of my vehicle service items that were due. Very satisfied! Service was always performed quickly without an appointment More

Many Problems With Dealership and Russ Darrow Group Summary: i purchased a used 2003 Dodge Dakota SXT 4x4 truck from Russ Darrow Kia of Wauwatosa, WI on 5/1/14. i had many questions about the price and Summary: i purchased a used 2003 Dodge Dakota SXT 4x4 truck from Russ Darrow Kia of Wauwatosa, WI on 5/1/14. i had many questions about the price and was intentionally misinformed by the sales manager Lamont Games. I was charged $2080 for services i specifically stated that i did not want. I was charged $390 more then sticker price and was told it was a unspecific bank fee that banks sometimes add...that the bank added it. Finally, i was sold a vehicle with undisclosed problems that the dealer refuses to fix after 0-3 miles of use. Explanations: 1.I explained to the sales manager that i DID not want anything whatsoever included in sale that was not required to obtain the loan such as license ,taxes and reasonable/customary fees. =During the closing the sales manager (Mr. L. Games) was going over a PRINTED contract that ALREADY HAD the price of of an extended warranty for $1750 and service plan for $230 printed on it. I asked him directly if these were all things i HAD TO HAVE TO HAVE THE LOAN and he said YES. That day i paid only $1400 of the $1500 down payment and did not have proof of insurance. Subsequently i could not take the truck that night and had to return the next day. when i returned the next day i told the salesman that i wanted to go over the contract with the sales manager again because i felt that the numbers did not add up. i Asked the salesman Specifically if all of the charges were for required for me to get the loan and stated that i didn't want anything i didn't HAVE TO HAVE. He told me that everything on the contract was needed to get the loan. when i showed the contract to my friend familiar with car purchases it was very clear to him that i had been charged $2080 for things that i did not need or want. When i complained to Sally at corporate headquarters Mr. Games told her that i did not understand the contract. This is in fact a lie. i remembered specifically when he went over the extended warranty and he stated that i got (as in implied that i got free included with sale) the 24000 mile 2 year warranty or that i could buy the next upgrade for a charge. i told him i didn't want to pay for anything extra and i would just take what was included. he never corrected me and lead me to believed i received an extended warranty as a matter of course for buying the truck. i stand firm that he lied to me directly on numerous occasions. Paperwork has been initiated to cancel the extra premium charged service and to have the extra charges returned to the loan company. i have been told this will take 6-8 weeks. 2. I was overcharged $390 from the tagged price. i specifically asked the sales manager about this discrepancy in the math and he stated that it was an extra bank fee. i was told by Sally at headquarters that it was a computer error and that i will receive a check in the near future. 3. when i left the lot my helper followed me home approximately 2-3 miles to my home. upon arriving at home my helper informed me that my 3rd brake light was out. we inspected the other lights to make sure that they all worked before we went to the parts store to buy the brake light. during the inspection we found that the drivers side headlight did not work in the high or low beam positions. we purchased the required bulbs. the third brake light was fine but the headlight was not corrected by changing bulbs. after searching for fuses or relays in the owners manual we found that there are none for this vehicle. instead, there is a device called a CTM that controls the lights in this make year and model. this is a very expensive repair with some reports being well over $1000. I contacted Sally at Russ Darrow Group. after a few days she told me the warranties would be reversed and charges returned, that i would be reimbursed $390 for overcharge plus taxes paid but i was told that the truck would not be fixed. she stated that the sales person and sales manager said all the lights worked when i left. it was mid-day and sunny when i received truck and sales person did not test lights when truck was dropped off front by porter. Sally suggested that i maybe damaged the computer by changing the bulb. this is not a dealer required maintenance procedure. i have changed many car bulbs and never caused computer damage by doing so. i have three service manuals for various cars and none have warnings about changing bulbs. i received my truck with a drivers side headlight bulb is a different manufacturer then the passenger side . that light socket has a part number written on in in black permanence marker with a part number on it as well as R B G where the red black and green wires go. the passenger side light socket has no writing on it whatsoever. the car has 5-6 miles on it since i drove off lot. from dealer to home and home to parts store to home. More

customer was absolutely great during the purchasing of the car. everything after that was down hill.. horrible experience and would never recommend this dealership to anyone the car. everything after that was down hill.. horrible experience and would never recommend this dealership to anyone More

My bad experience was based only on the cocky salesmen I worked. Due to him I ended up leaving and getting a much better deal at Wilde Toyota. worked. Due to him I ended up leaving and getting a much better deal at Wilde Toyota. More

The salesman lied to me about repairs that had been done before I purchased the car, they were not done and now will cost me over $1400. When I told them I wanted have them fix this problem they told me the before I purchased the car, they were not done and now will cost me over $1400. When I told them I wanted have them fix this problem they told me their hands were tied since I bought the car and the warranty would cover it so I needed to go to a Toyota dealer. I did this only to find out I have no warranty ( after 3 people confirmed i did ) and now I also have to pay Toyota another $100 just to look at my car! They are not returning my calls now. More

Stopped in the dealership on 8/2 to determine whether we could use a "maintenance/care" coupon from last year. Philip Murphy informed me that the coupons do not expire and I made an appointment for service could use a "maintenance/care" coupon from last year. Philip Murphy informed me that the coupons do not expire and I made an appointment for service on 8/3 for an oil change and to have the brakes checked. Philip took the time to explain to us that the squealing of the brakes was normal and why that was so. He said that in addition to the oil change and other checks that they would inspect the brakes to make sure that they were OK. I just want to say that this whole experience of purchasing and servicing of our vehicle has been a very gratifying experience. I now know why Russ Darrow dealerships are considered one of the major automotive players in the state of Wisconsin. With people like Philip Murphy, the customer always feels first and important and knows his car is in good hands. Bill & Jayne Saybolt Elm Grove, WI More