Russ Darrow Kia of Wauwatosa

Fair and direct Representative was friendly and helpful. The deal I received was fair and they worked with me to meet my needs. Everything I wanted in a car buying ex Representative was friendly and helpful. The deal I received was fair and they worked with me to meet my needs. Everything I wanted in a car buying experience. More

Brake and Oil Issue I brought my car in for a grinding noise in the front of the car. I dropped the car off Saturday March 10 for a service appointment at 730am on Monday I brought my car in for a grinding noise in the front of the car. I dropped the car off Saturday March 10 for a service appointment at 730am on Monday the 12th. I initially called for an update around 11-12pm and was told there wasn't one at the time and they would return my phone call. Around 1-2 I was told my car was ready for pick up they found what was causing the grinding noise and resolved a recall issue as well. Days later I hear another new noise like a fan with something stuck inside. As the days go on it gets louder. A coworker looked at it for me on April 10th, and I had no oil in my car. Immediately oil was purchased from a local store 3 quarts were put in. This issue is being investigated but I believe that my car was drained of oil. I was due for an oil change but it does not explain the disappearance of oil. As this dealership was the only place I take my car for services and I didn't hear the noise prior to March 12. Also my receipt shows a Line Issue that I never reported over the phone. Previous to this, in Fall 2016 I brought my car in twice for a squealing noise. An engineering test was done to send into Kia. I was told there was nothing wrong and everything looked fine on the car and that it could just be from the weather. Months later (Spring 2017) the squealing noise gets louder and it starts grinding, a friend tells me I needed breaks a long time ago and I had no brake pad left only metal. The squealing noise that I had brought my car into Kia could've been easily resolved. He installed the breaks on to my car immediately. I have had previous experiences both good and bad with Kia outside of these. I would recommend asking for a maintenance check with the technician if you are here for service. Ask the technician to show you, the oil, what else they found or saw, etc. It's unfortunate that I have had this experience. I know that people make mistakes and mean well. However, these incidents could've been really bad for me and my family (car accident, engine blown, etc. More

Fantastic service !!!! Great customer service! Very easy to work with always go above and beyond. Thank you Mike Duda for the great service and ability to make this all work Great customer service! Very easy to work with always go above and beyond. Thank you Mike Duda for the great service and ability to make this all work out fantabulous! More

My experience was amazing! Mike Duda was very helpful and nice and caring and he gave me exactly what I wanted! Overall he did a great job and honestly, I don’t think he couldv’ Mike Duda was very helpful and nice and caring and he gave me exactly what I wanted! Overall he did a great job and honestly, I don’t think he couldv’e done any better. More

Finally a Truck I Love Amazing just found the right truck and they brought it from another dealership. Michael Zippidy Duda handled finding me the perfect truck and Rio made Amazing just found the right truck and they brought it from another dealership. Michael Zippidy Duda handled finding me the perfect truck and Rio made the financing part so simple. I have purchased multiple cars and trucks from this dealership and alsways get great service! More

Totally unexpected I went in to drop off my leased Kia expecting to Uber home. Life circumstances left me in a bad situation that I didn't believe it was possible to get I went in to drop off my leased Kia expecting to Uber home. Life circumstances left me in a bad situation that I didn't believe it was possible to get a new car again. That's when Mike Zippity Duda came into my life. Talk about some high, positive energy, this man has it. Very prompt from start to finish he was at the top of his game and made it possible for me to walk I mean DRIVE away in a new 2018 Kia with all kinds of cool new technology in it. The new car aside though seriously he gave me some much needed hope and inspiration in a time of my life when i really needed it. ABOVE AND BEYOUND Thanks Mike so much. I mean every word of this. More

Always good Everything is always great when I go in. Clean area to sit friendly staff and service is always great. Only took them a short time to get what I neede Everything is always great when I go in. Clean area to sit friendly staff and service is always great. Only took them a short time to get what I needed done More

Oil change and light bulb replaced Miranda took care of me and my mother and she most definitely got the job done. I appreciate her warm welcoming and fast service. She also offered all Miranda took care of me and my mother and she most definitely got the job done. I appreciate her warm welcoming and fast service. She also offered all the services to us. Keep up the good work Miranda!!!! More

Amazing!!! Came in for a tire rotation on my 2012 KIA Sorento and left with a new 2018 KIA Sportage EX AWD! Oh My God. Everyone was wonderful 2nd in super happy. Came in for a tire rotation on my 2012 KIA Sorento and left with a new 2018 KIA Sportage EX AWD! Oh My God. Everyone was wonderful 2nd in super happy. More

Awesome customer service They have great customer service. They have complementary wifi drinks and tv. I highly recommend their service. The employees are very friendly and un They have great customer service. They have complementary wifi drinks and tv. I highly recommend their service. The employees are very friendly and understanding. Fast service! More