Russ Darrow Kia of Wauwatosa

Amazing! Tionne was so patient and helpful. He answered all our questions and advised us on great deals and smart choices! We were first time car buyers and wo Tionne was so patient and helpful. He answered all our questions and advised us on great deals and smart choices! We were first time car buyers and would for sure recommend working with him and this dealership in general! More

Tionne Saves the Day What I thought was a fender bender turned into a totaled out car. I loved my last Kia Soul, so i returned to Russ Darrow Kia to see if they could hel What I thought was a fender bender turned into a totaled out car. I loved my last Kia Soul, so i returned to Russ Darrow Kia to see if they could help me. I had no plans of purchasing a new car at this time. Thankfully, Tionne Reese was my Sales rep. Not only did he find the car I wanted, he got it at a price I could afford. Ask for Tionne if you want to get the deal! More

Great service! I was very impressed with the service I received today. Michael was very helpful and I was able to get a great deal, not to mention the very low intre I was very impressed with the service I received today. Michael was very helpful and I was able to get a great deal, not to mention the very low intrest rate I received. Thank you and keep up the great work! More

Great Service I had a great experience buying my car. Everyone was helpful and respectful of my time!! Very knowledgeable. I am very happy with my 300 S!! Aweso I had a great experience buying my car. Everyone was helpful and respectful of my time!! Very knowledgeable. I am very happy with my 300 S!! Awesome car!! Awesome people!! Thank you!@ More

Satisfied Customer My experience with this group of people was the best I had yet. They made me comfortable, madness sure I was informed very well on the car I was purch My experience with this group of people was the best I had yet. They made me comfortable, madness sure I was informed very well on the car I was purchasing and now I am 100% happy with my selection. More

So happy with my new Kia! I am so happy with my new 2018 Kia Optima! This was my first time going through the process of leasing a car and I am happy to drive home the new car I am so happy with my new 2018 Kia Optima! This was my first time going through the process of leasing a car and I am happy to drive home the new car today! More

JMartina Thanks to Kevin and Mike for the awesome help picking out my beautiful Optima! They made the car buying experience a breeze! Would recommend to anyone Thanks to Kevin and Mike for the awesome help picking out my beautiful Optima! They made the car buying experience a breeze! Would recommend to anyone looking for a new car. More

Fair and direct Representative was friendly and helpful. The deal I received was fair and they worked with me to meet my needs. Everything I wanted in a car buying ex Representative was friendly and helpful. The deal I received was fair and they worked with me to meet my needs. Everything I wanted in a car buying experience. More

Brake and Oil Issue I brought my car in for a grinding noise in the front of the car. I dropped the car off Saturday March 10 for a service appointment at 730am on Monday I brought my car in for a grinding noise in the front of the car. I dropped the car off Saturday March 10 for a service appointment at 730am on Monday the 12th. I initially called for an update around 11-12pm and was told there wasn't one at the time and they would return my phone call. Around 1-2 I was told my car was ready for pick up they found what was causing the grinding noise and resolved a recall issue as well. Days later I hear another new noise like a fan with something stuck inside. As the days go on it gets louder. A coworker looked at it for me on April 10th, and I had no oil in my car. Immediately oil was purchased from a local store 3 quarts were put in. This issue is being investigated but I believe that my car was drained of oil. I was due for an oil change but it does not explain the disappearance of oil. As this dealership was the only place I take my car for services and I didn't hear the noise prior to March 12. Also my receipt shows a Line Issue that I never reported over the phone. Previous to this, in Fall 2016 I brought my car in twice for a squealing noise. An engineering test was done to send into Kia. I was told there was nothing wrong and everything looked fine on the car and that it could just be from the weather. Months later (Spring 2017) the squealing noise gets louder and it starts grinding, a friend tells me I needed breaks a long time ago and I had no brake pad left only metal. The squealing noise that I had brought my car into Kia could've been easily resolved. He installed the breaks on to my car immediately. I have had previous experiences both good and bad with Kia outside of these. I would recommend asking for a maintenance check with the technician if you are here for service. Ask the technician to show you, the oil, what else they found or saw, etc. It's unfortunate that I have had this experience. I know that people make mistakes and mean well. However, these incidents could've been really bad for me and my family (car accident, engine blown, etc. More

Fantastic service !!!! Great customer service! Very easy to work with always go above and beyond. Thank you Mike Duda for the great service and ability to make this all work Great customer service! Very easy to work with always go above and beyond. Thank you Mike Duda for the great service and ability to make this all work out fantabulous! More