Russ Darrow Waukesha Kia - Service Center

Excellent service and quality Excellent service all the way around from the service desk to the service experts that worked on the vehicle to the driver of the shuttle. I would rec Excellent service all the way around from the service desk to the service experts that worked on the vehicle to the driver of the shuttle. I would recommend to anyone! More

Always good service here Went in for an oil change. I like their waiting room compared to other places. Was able to speak with a salesperson about my end of lease options. Went in for an oil change. I like their waiting room compared to other places. Was able to speak with a salesperson about my end of lease options. More

Great Service Desmond got me checked in quickly, texted me with a quote, texted me with an update, and called when my car was ready. Great customer service. Desmond got me checked in quickly, texted me with a quote, texted me with an update, and called when my car was ready. Great customer service. More

Always Good Service Came in for an oil change tire installation - as always, the service department did a Great Job. They're always friendly and always follow up. Came in for an oil change tire installation - as always, the service department did a Great Job. They're always friendly and always follow up. More

Honesty Is The Best Policy Jacob the service manager blew me away with his honesty. He guaranteed that I will be back. I have had horrible luck finding honest, quality auto re Jacob the service manager blew me away with his honesty. He guaranteed that I will be back. I have had horrible luck finding honest, quality auto repair shops in Waukesha, so having somewhere to go that I can get an honest evaluation is priceless. Thank you! More

Quick and easy...very friendly Service members were very friendly, even those that weren't helping us. Process was quick and easy with minimal effort on my part. Would definitely re Service members were very friendly, even those that weren't helping us. Process was quick and easy with minimal effort on my part. Would definitely return. More

Great experience I was immediately helped, they made sure I had a shuttle, called when my car was ready, very friendly. Great place, I've been helped quickly each time I was immediately helped, they made sure I had a shuttle, called when my car was ready, very friendly. Great place, I've been helped quickly each time I've been here. More

Door does not open from inside I own a Kia Sorento 2015 and after few weeks from buying it used from a car dealer, the passenger back door would not from the inside. I researched th I own a Kia Sorento 2015 and after few weeks from buying it used from a car dealer, the passenger back door would not from the inside. I researched the issue on the Internet and found out that this issue is very common for Kia Sorento and that it should really be a recall. Nonetheless, there is not a recall and my car is still under warranty anyway. So, I called the Russ Darrow Kia dealer in Waukesha and explained the situation. The person, at the other end of the line, told me that my Sorento was still under warranty and therefore the task would be done for free. Come the day of the appointment, today, I take my Sorento and sit in the waiting room for two hours; after which the gentlemen came to tell me that they do not have the part and that I would have to come back once they get it. I told the guy that this problem is so common and so talked about on the Internet that all Kia dealer should have the part handy because they get customers, with this problem, all the time. The guy's professional answer was "I have no way to make the part appear right now". Another customer, who heard the conversation, took to the side and told me that if my mileage was close to 6000 miles, they won't tell me that the part is available until I go over the 6000 miles and would need to pay for the repair. Really sad experience!!! Ahmed. More

Review Desmond was great. He explained everything to me completely about the recalls. Very nice and polite. He said it would take an hour and it did. Desmond was great. He explained everything to me completely about the recalls. Very nice and polite. He said it would take an hour and it did. More

oil change and car wash Jon helped me from the get go, was friendly and personal throughout and explained the costs of the visit. Car looks new again. Thank you Jon helped me from the get go, was friendly and personal throughout and explained the costs of the visit. Car looks new again. Thank you More