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Russ Darrow Kia of Waukesha
Waukesha, WI
1,410 Reviews
Located in Waukesha, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,410 reviews
April 06, 2023
Every employee was very friendly, went very smoothly. If a friend wanted a Kia prefer in his place If a friend wanted a Kia prefer in his place More
by Ysharief78
April 05, 2023
They help you find the perfect car within a budget that works best for you! works best for you! More
by Nic
April 02, 2023
Very friendly and tried to connect with you personally :) Financed my first car and they walked me through every step! Very knowledgeable:)) Financed my first car and they walked me through every step! Very knowledgeable:)) More
by AB
April 01, 2023
All staff was helpful and made the experience easy! ! Kenney was the best to work with. ! Kenney was the best to work with. More
by Hgomes23
March 30, 2023
We were warmly greeted in the parking lot and guided to Ben, with whom we had talked on the phone. He had the car ready for a test drive with Wally, which allowed him to inspect our car for trade in. Ben Ben, with whom we had talked on the phone. He had the car ready for a test drive with Wally, which allowed him to inspect our car for trade in. Ben chatted with us for a while and made us feel very comfortable. It was the same when driving with Wally, who shared some things about himself and the philosophy of the dealership to be respectful and straight forward. He was also excited to teach us about Kia and the improvements that had been made since our Kia 2016. He was happy with the car, the dealership and we knew we’d be comfortable doing business with this company. We were happy with test drive and came in for talking. We felt our opinions were heard and the negotiations were fair and after some back and forth we were able to reach an agreement and we were very satisfied. Wally gathered some more info and then Charley took us to his office for the paperwork. He was fast, accurate, and explained all the details in language we could understand. It’s a detailed process and we appreciated his guidance and expertise. After all the paperwork and signatures we were back with Wally. This trio is top notch. Not only did we like them, we trusted them and their expertise. More
by Sailorjames1957
March 25, 2023
THIS WAS NOT AN EASY PROCESS AT FIRST ! MET WALLY, TOLD HIM I WANTED A FORTE. TOLD HIM DIDN'T WANT FLUFF, JUST THE CAR, TAX, & OUT THE DOOR ! HE WAS STRAIGHT WITH WHAT HE COULD DO. BRANDON MET WALLY, TOLD HIM I WANTED A FORTE. TOLD HIM DIDN'T WANT FLUFF, JUST THE CAR, TAX, & OUT THE DOOR ! HE WAS STRAIGHT WITH WHAT HE COULD DO. BRANDON & SHARON DID THE CREDIT SCORE & FINANCING. I TOLD THEM I WAS NOT PAYING THAT AMOUNT. REBECCA EXPLAINED WHY I WAS BEING CHARGED THAT NUMBER. THE TIME WAS LATE, I WAS LOSING MY SENSE OF HUMOR. WE AGREED TO TRY NEXT DAY. NEXT DAY THEY MADE AN EFFORT TO CLOSE THE HUGE GAP. WE COULDN'T REACH A DEAL. ON MY WAY TO ANOTHER DEALERSHIP,I HAD TO ACKNOWLEDGE THAT REBECCA & WALLY ACTED VERY PROFESSIONAL. WISH ME WELL, DIDN'T BURN ANY BRIDGES. THE PROMISES DIDN'T WORK AT THE NEXT DEALER. NEXT DAY CALLED WALLY, STILL HAD MY CAR, SHOWED UP & DID THE PAPERWORK IN AN HOUR. GOOD JOB ! SEEMS THESE TIMES CHANGED THE WAY WE BUY CARS, NO CHIPS, NO INVENTORY. WANT TO THANK DARROW FOR EDUCATING ME & SAVING THE DEAL. I'M A HAPPY KIA OWNER ! More
by PATRICKMORAN465
Employees Worked With
Other Employees :
Rebecca Boczkowski, Shannon Pankratz
March 23, 2023
Dennis was a pleasure as alway! Our favorite to see when we are ready for an honest upgrade. Thank you Dennis! Our favorite to see when we are ready for an honest upgrade. Thank you Dennis! More
by StacyLyn
March 23, 2023
Have bought 3 cars from them over the last 9 years and they have been able to get me a car even when other places couldn't in the past. I feel like they have the customers best interest in mind here. De they have been able to get me a car even when other places couldn't in the past. I feel like they have the customers best interest in mind here. Dennis is a great salesman. More
by dhayes7886
March 20, 2023
Buy a car or trucks check before buy for russ too much system doesn't work perfect after done paperwork you can't return or refund money back so you guys lost money pay more for all part. Key in your hand system doesn't work perfect after done paperwork you can't return or refund money back so you guys lost money pay more for all part. Key in your hand no more warranty. Special bad service's department unexperience save they money lost or money. Now I have too fix by my self the rear strut and some part. They said the is 11600 mile we can't help. Almost like junk car. Waste time with gas More
by Nur muhamad
Employees Worked With
Other Employees :
Kenney Crump, Rebecca Boczkowski
March 18, 2023
Friendly, helpful and simple. Thank you russ darrow for making it happen. Happy with my new car. Thank you russ darrow for making it happen. Happy with my new car. More
by Junior21679
