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Russ Darrow Kia of Madison

Madison, WI

4.2
638 Reviews

6525 Odana Road

Madison, WI

53719

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Showing 638 reviews

October 10, 2021

Great Sales team, quick & promt & great Customer Service. No pressure or pushy sales. In and out More

by Jen Hegerfeld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Drake Lallas, Ryan Wondra, Anthony Anderson
Oct 11, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

October 08, 2021

Great service. Answered all questions about the car. Did video to show and explain undercarriage of my car More

by dna7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Gaither
October 05, 2021

Good as usual. As.expected. Same as before what can I say same all same all More

by Edkaymarquez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady
Oct 06, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 30, 2021

Bought Kia in March drove 300 miles been in shop for over week. Big Lemon! More

by scbach63
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lousy Service or warranty , Stoyan (Tony) Takov
Oct 01, 2021 -

Russ Darrow Kia of Madison responded

I am very to hear about your experience , we do our very best to accomodate every guest , please reach out to Keith Anderson 608 275 7700 when you get a moment . He is our service manager !

September 25, 2021

Great customer service! Eric was incredibly helpful in finding the exact vehicle I wanted within my price range. More

by jw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Roberts, Stoyan (Tony) Takov, Devon Montgomery, Fredy Rangel, Drake Lallas, Ryan Wondra, Alex Lallas, Zackery Glynn, Eric Rangel, Michael Krumm
Sep 25, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 24, 2021

Russ Darrow Kia of Madison says they want everyone to be 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician More

by Christopher F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JEFFREY HILGERS, COREY
Sep 25, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

Sep 25, 2021 -

Christopher F responded

No need to thank us at all; it is their own good work reflected back to them!

September 22, 2021

This dealership really does treat their customers great. I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other busi More

by James C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stoyan (Tony) Takov, Devon Montgomery, Ben Gaither, Joseph Kuckuk, Alex Lallas
Sep 25, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 16, 2021

Friendly service. People service department is excellent at explaining and estimating work to be done, time and dollars. More

by EdB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I did not get the individuals name
Sep 16, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

September 14, 2021

Very customer service friendly information was given clear made. Professional, friendly and helpful. Insured me to come back with any other issues. More

by Kitathompson60
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
Sep 15, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

Sep 15, 2021 -

Kitathompson60 responded

Thank you for your help

September 03, 2021

I was very pleased with today’s work done on my car,.. Everything was explained to me very carefully and was treated fairly with the price… More

by b_harrington_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
Sep 04, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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