Russ Darrow Kia of Madison

Customer service is priority one. The car we bought was at a different Russ Darrow location. Jonathan our salesman drove 45 minutes away to pick up the car and bring it to the Madison The car we bought was at a different Russ Darrow location. Jonathan our salesman drove 45 minutes away to pick up the car and bring it to the Madison dealership. One of the best buying experiences I have had. I recommend dealing with Jonathan you won’t be disappointed. More

Russ Darrell Kia was super easy to work with as soon as I connected with them thru the app the responded right away and we were able to set up a time for me to look at the vehicle I was interested in. They connected with them thru the app the responded right away and we were able to set up a time for me to look at the vehicle I was interested in. They gave me a good deal for my trade in and I was able to drive home in my new car that day More

My husband and I had found a car we were very interested in online, but it turned out it was at the dealership in West Bend. Zack personally went and got the car for us so we could check it out in person. I in online, but it turned out it was at the dealership in West Bend. Zack personally went and got the car for us so we could check it out in person. It was exactly as advertised, and what we were looking for, and all of our interactions with Zack and everyone at Russ Darrow were straightforward and pleasant. As a first-time car buyer, they explained everything clearly and answered all of my questions! We are happy with our experience and our car! More

Stopped to compare a 2023 Kia Sportage to a 2022 Dodge Durango R/T. I had my mind set on the Durango before stepping foot in this dealership. I explained to Tony, my salesman, how I wanted the horsepower, Durango R/T. I had my mind set on the Durango before stepping foot in this dealership. I explained to Tony, my salesman, how I wanted the horsepower, space, and overall reliability. He showed me a Sportage, compared it to the Sorento, and after a test drive, the decision was made. Tony and the Russ Darrow crew helped make the process as easy as possible, and I ended up with a brand new vehicle that met all of my needs. More

The service department was extremely helpful and would come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definit come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definitely come back for future service! More

I told them what I wanted and they got it. Zach Glynn was the best! Zach Glynn was the best! More

We were welcomed right away and our needs were met exactly. Thank you to all! exactly. Thank you to all! More

Great sales people. They get to know what is important to you in order to get the right car for you. They get to know what is important to you in order to get the right car for you. More

DO NOT purchase a car at Russ Darrow Kia Madison. I purchased a CERTIFIED 2022 Kia Niro EV with just over 3000 miles on it. I did two test drives of the car and each time the car was very dirty. I wa I purchased a CERTIFIED 2022 Kia Niro EV with just over 3000 miles on it. I did two test drives of the car and each time the car was very dirty. I wasn't very concerned about the exterior condition of 2022 certified car with low miles from what I thought was a reputable dealer. Trusting the dealer and their certified pre-owned program, I purchased the car having never sat inside it when it was clean. Immediately upon leaving the lot after paying full asking price for the car and after it was cleaned I noticed the windshield was covered in scratches across the entire field of view from top to bottom and right to left. There are more than 50 visible scratches that can also be felt easily with a fingernail. They impede the view out of the window. A 2022 certified car should never have been sold with a windshield in such poor condition. I contacted the dealer right away to ask them to replace the windshield. They have refused to offer any assistance at all. They will not replace the windshield. Apparently their certified used car program is a pointless marketing scam. This experience has been like something out of a really bad movie where a used car salesperson cheats customers. It is so infuriating and disappointing. More