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Russ Darrow Kia of Madison

Madison, WI

4.2
638 Reviews

6525 Odana Road

Madison, WI

53719

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Showing 638 reviews

September 13, 2022

Nate was very attentive and a pleasure to deal with. Professional service, competitive pricing, excellent all around from start to finish. Great place to do business! Highly recommend! More

by Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 13, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 26, 2022

We couldn't be happier with our new vehicle and the smooth purchase process. This was our second time working with Cliff and purchasing a vehicle from Russ Darrow, and when the time comes, we'll happil More

by AmandaK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Roberts
Jul 27, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 23, 2022

Wow! Where do I begin? I was searching for cars for days literally in tears with no luck because of my bad credit low down payment availability and negati More

by watterskeena@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stoyan (Tony) Takov, Ryan Wondra
Jul 23, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 21, 2022

We traded our 2017 Sportage in for a 2020 Telluride and Zach was wonderful to work with! He was very knowledgable and down to earth, not at all like the pushy salespeople we’ve come across in the past. Our More

by Danelle_papke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zackery Glynn
Jul 22, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

June 20, 2022

This morning I came for an appointment for an estimate and Jamie came out and was so very helpful and actually was able to help me so I didn’t actually have to make an additional appointment. He was outst More

by Jude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Olivia
Jun 20, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

June 17, 2022

I met and worked with several people at the Kia dealership, and everyone was very friendly and helpful. They really worked as a team to make my experience a great one! Zack G. listened to what I wa More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zackery Glynn, Antonio Lopez
May 25, 2022

The only thing I didn't like I was forced to take add-ons I didn't want. Otherwise my experience was great. Clifford delivered everything he promised me I would definitely use him again. More

by sfpjr71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Roberts, Devon Montgomery
May 26, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 24, 2022

Russ Darrow Kia Madison and Jonathan C were amazing! Just bought a new Sportage from them and couldn’t be happier! Jonathan made it super easy! They answered all my questions and couldn’t have made it More

by Hodag123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Chizever
May 24, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 24, 2022

Full service start to finish. Tony explained everything about the SUV, which was a lot with the amount of tech in the 2023 models. Tyler in finance also went the extra mile work More

by onebigpanther
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newman, Anthony Anderson
May 24, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 11, 2022

Russ Darrow is trying to charge $10,000 over MSRP now to any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of More

by bengarber3570
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clifford Roberts, Fredy Rangel, Drake Lallas, Anthony Anderson, Zackery Glynn, Jonathan Chizever, Eric Rangel, Michael Krumm, Christopher Bonner, Dylan Parrish
May 11, 2022 -

Russ Darrow Kia of Madison responded

I'm sorry you feel this way Mr. Garber and feel the need to go on multiple websites . We have been in the Madison area for over 40 years and we take pride in our upfront and transparent pricing on all our vehicles with all of them being around OR under market value. We have been trying to get ahold of you as you have never been here in person for a sales or service appointment but we wanted to let you know legally we have to have a price on each vehicle for sale however that is not always the actual sale price of our EV6 as we have computer programs and software that push out a number immediately and we always do our best to provide excellent customer service as we are consistently in the top for Kia Motors , received 3 years in a row Carfax Top Rated Dealer Award AND many other awards associated with our ethical business practices and customer service .

May 11, 2022 -

bengarber3570 responded

You better check your facts. I have been into your store twice for sales appointments. You wouldn't even allow a test drive of the vehicle that we have been corresponding about. The rest of your comments don't even make sense. $10,000 over MSRP. Wow.

May 11, 2022 -

Russ Darrow Kia of Madison responded

Sounds good Mr. Garber we wish you the best going forward . We will remove ALL future communications with you and again apologize .

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