
Russ Darrow Kia of Madison
Madison, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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We went to Russ Darrow to get an upgrade to my car. The salesmen were very helpful. It took us a long time to make up our minds and they were very patient with us. We wound up very happy. salesmen were very helpful. It took us a long time to make up our minds and they were very patient with us. We wound up very happy. More
They did a great job. They really helped a lot. Started on one make and switched to one that was a better fit. Good experience. on one make and switched to one that was a better fit. Good experience. More
Pleasant Sales Experience Friendly and helpful dealership. Nice display of new Kia's in the showroom. Test drove two new Kia Soul vehicles. David shared lots of information abo Friendly and helpful dealership. Nice display of new Kia's in the showroom. Test drove two new Kia Soul vehicles. David shared lots of information about the Kia. More
Overall very good experience. I knew what I wanted and they were very accommodating and not too pushy about stuff. I'll definitely keep them in mind when my lease is up. they were very accommodating and not too pushy about stuff. I'll definitely keep them in mind when my lease is up. More
Service was great. Thorugh. Always friendly folks. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. More
Very helpful. Good at explaining. Took time to make sure that I understood my options. This is my sixth Kia from this dealer. They always get my business. that I understood my options. This is my sixth Kia from this dealer. They always get my business. More
David was great to work with from start to finish. Very courteous and professional. Bought a Kia Sorento. First vehicle I purchased from Russ Darrow. Will be back again. courteous and professional. Bought a Kia Sorento. First vehicle I purchased from Russ Darrow. Will be back again. More
Expect Issues 1. They sold me the wrong car (different VIN than paperwork) 2. They ( the manager) refused to talk to me when I tried to get my loan corrected to th 1. They sold me the wrong car (different VIN than paperwork) 2. They ( the manager) refused to talk to me when I tried to get my loan corrected to the right car (I had to go in person to confront them) 3. They made mistakes on the finance paperwork and then came to my house and asked me to resign the paperwork on the hood of their car (this person was not from Finance and had no idea what the papers were for, which was just incredible) 4. They knew nothing about the car they were selling me. (sales people are terrible, likely due to turnover as they are a bad organization in my opinion) 5. They offered to add heated seats (at my expense) to get me to sign on the car and then I had to follow up with them three times over several weeks before they actually agreed to install them (after I had already paid for them). More
Very pleasant experience with a relaxed and low-pressure vib We did a few test drives and decided on a Sorento. Everyone was very friendly and easy to work with. Nice and relaxed in the dealership and everyone We did a few test drives and decided on a Sorento. Everyone was very friendly and easy to work with. Nice and relaxed in the dealership and everyone we interacted with was very easygoing and straightforward. More
My visit to Russ Darrow was fantastic they help me out got me into a new car I can keep for along time very happy very good customer service I will go back in the future got me into a new car I can keep for along time very happy very good customer service I will go back in the future More