Russ Darrow Kia of Madison

Good quality Just bought a new car...on 9/23/19 everything went smooth..they worked with me...just took sometime but overall great service ...hoping to get a nitro Just bought a new car...on 9/23/19 everything went smooth..they worked with me...just took sometime but overall great service ...hoping to get a nitro down the road😊 More

Oil change Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the ser Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the service to be completed. More

I wish I had gone anywhere else I thought this was a wonderful experience. I was in a really tough spot and my salesman was very helpful. HOWEVER, 3 months after I bought the car I'm I thought this was a wonderful experience. I was in a really tough spot and my salesman was very helpful. HOWEVER, 3 months after I bought the car I'm looking at $2,500 in repairs. 1/2 of what I paid for the car. My mechanic says all the damage should have been known when I bought it. Beware. Have an independent mechanic check anything before you buy it. More

Very fair & friendly I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little se I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little service work, the dealersip charged me nothing for their inspection. I am very grateful! More

Satisfied Customer I would like to Thank Zackery Glynn ! My salesman. He made it possible for me to get the vehicle I was looking for. He kept me in the loop as to whe I would like to Thank Zackery Glynn ! My salesman. He made it possible for me to get the vehicle I was looking for. He kept me in the loop as to when there was going to be one coming in that I was looking for. With his help and his managers I was able to purchase my new Kia on Wednesday. Thanks Zachary Glynn I love my new Vehicle! I have to Thank all the personnel that was involved in making this vehicle purchase go smoothly. I have worked with Russ Darrow for 8 years and always had Great Service from buying my 2nd car with them to having my service work down with them.. Happy Customer! More

Kia, Sportra. This girl is a huge asset to your business. She is warm, friendly, and really cares and listen's too our needs. She is in a male dominated field and This girl is a huge asset to your business. She is warm, friendly, and really cares and listen's too our needs. She is in a male dominated field and I wish good luck. Will deal with her again, YOU GO GIRL !! More

Service Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessa Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessary thanks More

Salesperson Tasha Lincoln went above and beyond. I searched a 200-miles radius of Madison for a 2016 Kia Sorento with leather seats knowing that this model would be loaded with options my husband and I searched a 200-miles radius of Madison for a 2016 Kia Sorento with leather seats knowing that this model would be loaded with options my husband and I were interested in. I found one in Appleton along with several others in state and Illinois. Your electronic system referred me to call the Madison Russ Darrow Kia dealership and this is when I heard that they would bring the mid-size SUV down to Madison for me to test drive. Tasha Lincoln did this for us and was a fabulous salesperson. She was very informative and kind to deal with, as I had many questions for her to answer and firm requests. Also Finance Manager Taylor Gmeiner was wonderful in finalizing our financial transaction. More

Pleasant experience Worked with Tony and Devon and they were great. They were open and friendly and treated us with patience and respect. Thank you Russ Darrow Kia!! Worked with Tony and Devon and they were great. They were open and friendly and treated us with patience and respect. Thank you Russ Darrow Kia!! More

Excellent Service, upfront pricing! Bought a car for my daughter, and all went well. Would recommend this dealership in the future to family and friends! Shout out to John, as he fielded Bought a car for my daughter, and all went well. Would recommend this dealership in the future to family and friends! Shout out to John, as he fielded many of my phone calls with tons of questions! Thanks again guys! More