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Russ Darrow Kia of Madison
Madison, WI
702 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 702 reviews
March 16, 2020
Very helpful. Good at explaining. Took time to make sure that I understood my options. This is my sixth Kia from this dealer. They always get my business. that I understood my options. This is my sixth Kia from this dealer. They always get my business. More
by Chris
Employees Worked With
David Leung, Ryan Wondra
March 15, 2020
David was great to work with from start to finish. Very courteous and professional. Bought a Kia Sorento. First vehicle I purchased from Russ Darrow. Will be back again. courteous and professional. Bought a Kia Sorento. First vehicle I purchased from Russ Darrow. Will be back again. More
by Brian.hilgers
Employees Worked With
David Leung
March 15, 2020
Expect Issues 1. They sold me the wrong car (different VIN than paperwork) 2. They ( the manager) refused to talk to me when I tried to get my loan corrected to th 1. They sold me the wrong car (different VIN than paperwork) 2. They ( the manager) refused to talk to me when I tried to get my loan corrected to the right car (I had to go in person to confront them) 3. They made mistakes on the finance paperwork and then came to my house and asked me to resign the paperwork on the hood of their car (this person was not from Finance and had no idea what the papers were for, which was just incredible) 4. They knew nothing about the car they were selling me. (sales people are terrible, likely due to turnover as they are a bad organization in my opinion) 5. They offered to add heated seats (at my expense) to get me to sign on the car and then I had to follow up with them three times over several weeks before they actually agreed to install them (after I had already paid for them). More
by tz
Employees Worked With
Not Listed
March 15, 2020
Very pleasant experience with a relaxed and low-pressure vib We did a few test drives and decided on a Sorento. Everyone was very friendly and easy to work with. Nice and relaxed in the dealership and everyone We did a few test drives and decided on a Sorento. Everyone was very friendly and easy to work with. Nice and relaxed in the dealership and everyone we interacted with was very easygoing and straightforward. More
by G. Barrett-Wilt
March 11, 2020
My visit to Russ Darrow was fantastic they help me out got me into a new car I can keep for along time very happy very good customer service I will go back in the future got me into a new car I can keep for along time very happy very good customer service I will go back in the future More
by damonsykes.ds
March 09, 2020
Jonathan C. and his team all did a great job. Came in with a special situation and while they couldn't do everything I hoped for, I feel absolutely confident I got the best deal on a new Kia possible. Za with a special situation and while they couldn't do everything I hoped for, I feel absolutely confident I got the best deal on a new Kia possible. Zach did awesome at presenting financing options without being pushy. Managers I felt were totally fair, nice and most importantly honest. Dealership was clean with nice waiting areas. Nice inventory of in stock vehicles. Overall experience was excellent and I would buy from them again and recommend them to a friend. More
by dansullivan2010
March 07, 2020
Very Satisfied with Russ Darrow I went into the dealer today not knowing what to expect. I had high hopes and also high expectations. The team of Tony,Alex and Devon were able to get I went into the dealer today not knowing what to expect. I had high hopes and also high expectations. The team of Tony,Alex and Devon were able to get me the vehicle i wanted at the price i was willing to pay. Thanks guys!! More
by Chris S.
February 23, 2020
I knew this guy was a slimey snake the moment I met him. First red flag is that he can’t even make eye contact with his customer when discussing financing, vehicle history, and especially when he makes clai First red flag is that he can’t even make eye contact with his customer when discussing financing, vehicle history, and especially when he makes claims on what he will do for you (AFTER) you buy a vehicle from him. He looks down at his desk or at the floor the whole time he’s talking to you. Second he is NOT an ethical person. He tried to sell me a car that had a ripped leather seat. His way to remedy the situation was to sell me a warranty for the damaged seat so that I could file a claim and have this pre existing damage taken care of. HE FLAT OUT TOLD ME TO COMMIT INSURANCE FRAUD AND THAT HE WOULD HELP ME WITH IT. I read the warranty, they don’t even fix the seat, they just reapply the simoniz clear coat. He was completely trying to screw me over by upselling a warranty that would not cover the damage. He knew exactly what he was doing. For him to call himself a “Manager” is hilariously pathetic. Ryan is a clown. With ethics like this, I can see why he is only a slimey car salesman working at a Kia dealership. More
by RyanReallySlimey
Employees Worked With
Ryan Wondra
February 20, 2020
This is my second new car purchase from Russ Darrow. My first purchase came after a recommendation from a friend. My experience was so positive that today I returned to buy again. My KIA has been such a gr first purchase came after a recommendation from a friend. My experience was so positive that today I returned to buy again. My KIA has been such a great car that I knew I wanted to buy again. Service has always been great and the whole buying experience was low pressure. More
by Regina
February 12, 2020
Having been in the car business for over 25 years the experience I had buying my Sorento was top-notch. I highly recommend Russ Darrow. experience I had buying my Sorento was top-notch. I highly recommend Russ Darrow. More
by tahelms1
Employees Worked With
Other Employees :
Lance Zimmer
