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Russ Darrow Kia of Madison
Madison, WI
638 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 638 reviews
November 03, 2019
I bought my car there because of the Dealer warranty. It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service De It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service Dept that’ll keep me coming back. More
by Dr. Kathy
Employees Worked With
Joe - Service, Ben Gaither
October 25, 2019
Went the extra mile. Bought a new 2020 Kia Soul LX (my third) from Russ Darrow. Brought my Honda Fit in to trade and received Blue book selling price and also bought Kia Bought a new 2020 Kia Soul LX (my third) from Russ Darrow. Brought my Honda Fit in to trade and received Blue book selling price and also bought Kia Soul for the Kelley Blue Book sale price for my area. More
by Misunderstood
October 24, 2019
Great experience! Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purch Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purchase! More
by Lauren
October 18, 2019
Excellent service We really enjoyed working with David, Alex and Ryan. They were very good at listening, caring, being honest and helping. They helped me to get my drea We really enjoyed working with David, Alex and Ryan. They were very good at listening, caring, being honest and helping. They helped me to get my dream car. More
by Annika Elizabeth
October 17, 2019
Service Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! More
by Mazda
Employees Worked With
Jakob wheeler
October 08, 2019
I got the car I wanted and my salesman keep me informed I got the car I wanted and my salesman kept me informed about all steps of the process and listened to all my concerns. Thank you Tony! I got the car I wanted and my salesman kept me informed about all steps of the process and listened to all my concerns. Thank you Tony! More
by Cdelane
Employees Worked With
October 05, 2019
Very helpful and pleasant to work with. Helped me find the right car for my needs and kept it in my price range. Didn’t feel pressured into buying. the right car for my needs and kept it in my price range. Didn’t feel pressured into buying. More
by Shadow
October 03, 2019
Jake Wheeler dealt with my issue in a repectful way. Ben Z and Alex did a great job listening to the issues had with Kia Z and Alex did a great job listening to the issues had with Kia More
by Jane
October 01, 2019
Loved getting to work with them on deciding on a new vehicle; they really helped me pick the best one for me, and got me a fantastic deal to boot! vehicle; they really helped me pick the best one for me, and got me a fantastic deal to boot! More
by Rellerj
September 30, 2019
Everyone there was great to work with when I found myself in a stressful situation and needed a new vehicle quickly. I highly recommend them! in a stressful situation and needed a new vehicle quickly. I highly recommend them! More
by Beechwoodvet
