Russ Darrow Kia of Madison

We were treated very honestly, the entire staff is not pushy, very solid pricing on new vehicles and trade-in offers. The process of buying from this dealership was not unpleasant at all. Highly recomme pushy, very solid pricing on new vehicles and trade-in offers. The process of buying from this dealership was not unpleasant at all. Highly recommend. More

Made the car buying process painless. Friendly service and everything was explained very well. I was made to feel comfortable throughout my visit! Would definitely come back for future vehicles! and everything was explained very well. I was made to feel comfortable throughout my visit! Would definitely come back for future vehicles! More

Ben was polite and easy to talk to during the whole process. Alex was quick with explaining the financing process and seemed to want the best for me. All in all decent, fast, efficient and friendly pro process. Alex was quick with explaining the financing process and seemed to want the best for me. All in all decent, fast, efficient and friendly process. More

I cannot believe I bought a car from home! Let me start by telling you that I live 1hr 40mins. from this dealership. While searching for cars online I found my dream car here. At first, I was Let me start by telling you that I live 1hr 40mins. from this dealership. While searching for cars online I found my dream car here. At first, I was worried about how far away this car was and how would I ever get to see it before it was purchased by someone else. Through several e-mails and a few phone calls with Michael Gay (a Lions fan), he was able to have Anthony Anderson (a Vikings fan) drive the vehicle to my house for me to see and drive in person. I knew they were offering at-home test drives but I never thought they would go this far away. The financing was completed over the phone and I was able to sign the paperwork at my dining room table. (I'm sorry I forgot his name but he did a great job too) Even though my sales agents work in Madison and they were not Packers fans, I did still purchase the vehicle, and I am truly grateful for all the extra work they did to bring the car to me. This was a very different way to purchase a vehicle, but I am glad I reached out to see what they could do for me. Thank you again Micheal and Anthony (Tony) you guys did a great job! My only complaint is that I wish the detailer who prepared my vehicle for sale would have spent a little more time shampooing the trunk and backs of the seats. I was able to clean them myself but it would have been nice not to have to do this on a new purchase. Overall this was an excellent dealership and I would recommend them to anyone looking for a new/used vehicle. More

Very nice, very accommodating and very thorough I am always nervous when purchasing a new car. So many options available today. Everything was explained beautifully and I felt taken care of. Will I am always nervous when purchasing a new car. So many options available today. Everything was explained beautifully and I felt taken care of. Will recommend this dealership to anyone looking to purchase a vehicle. Thank You David, Ryan & Devon Cherie Melissa M. More

All three representatives made me feel extremely welcomed and completely turned my mood around. I came in very unsettled and unsure they did an amazing job of setting me up with something in my price range a and completely turned my mood around. I came in very unsettled and unsure they did an amazing job of setting me up with something in my price range and something I loved I’ve never had a better car buying experience and I can’t thank David Alex and Ryan enough. They need a raise!!! More

They were very nice people. It's a clean dealership. They were friendly, knowledgeable on their cars. The are Taking care of scratch found on car. They were friendly, knowledgeable on their cars. The are Taking care of scratch found on car. More

I Had a fantastic experience buying my vehicle from RUSS DARROW MADISON KIA.... IAN and ALEX is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experien DARROW MADISON KIA.... IAN and ALEX is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Ian and Alex if you're in the market for a new or slightly used vehicle. More

Ian helped me find my new Kia Sportage and it was the easiest car buying experience I’ve ever had! Ian was so professional, helpful, friendly and very approachable! I will absolutely be buying my next ca easiest car buying experience I’ve ever had! Ian was so professional, helpful, friendly and very approachable! I will absolutely be buying my next car from him! More

Waited forever, car needs repairs already I test drove a 2016 altima and decided to buy. I called the dealership ahead of time to let them know I'd be coming in to purchase it. I still had to I test drove a 2016 altima and decided to buy. I called the dealership ahead of time to let them know I'd be coming in to purchase it. I still had to wait about 3 hours once I was there until they gathered the paperwork and put the plates on, etc. It was so disorganized and we were told about 5 times that it would just be "about 10 more minutes." Now, less than one year after purchasing, the transmission is faulty as well as the gear shift and it all needs replacing. The car has less than 50K miles and less than 4 years old. I paid cash for it and now I have to sink even more into it. More