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Russ Darrow Kia of Madison

Madison, WI

4.3
717 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 717 reviews

June 10, 2020

We were treated very honestly, the entire staff is not pushy, very solid pricing on new vehicles and trade-in offers. The process of buying from this dealership was not unpleasant at all. Highly recomme More

by SeanJenF
Recommend Dealer
Yes
Employees Worked With
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Brimmer, Ryan Wondra
Jun 10, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

June 09, 2020

Made the car buying process painless. Friendly service and everything was explained very well. I was made to feel comfortable throughout my visit! Would definitely come back for future vehicles! More

by mleahy
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Leung, Ryan Wondra
Jun 09, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 30, 2020

Ben was polite and easy to talk to during the whole process. Alex was quick with explaining the financing process and seemed to want the best for me. All in all decent, fast, efficient and friendly pro More

by Whittney Dolley
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Zoran
May 30, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 29, 2020

I cannot believe I bought a car from home! Let me start by telling you that I live 1hr 40mins. from this dealership. While searching for cars online I found my dream car here. At first, I was More

by Tiffany S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Gay
May 29, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 29, 2020

Very nice, very accommodating and very thorough I am always nervous when purchasing a new car. So many options available today. Everything was explained beautifully and I felt taken care of. Will More

by Cherie M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Leung, Ryan Wondra
May 29, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 29, 2020

All three representatives made me feel extremely welcomed and completely turned my mood around. I came in very unsettled and unsure they did an amazing job of setting me up with something in my price range a More

by ccxdewart
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Wondra, David Leung, Ryan Wondra
May 29, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 28, 2020

They were very nice people. It's a clean dealership. They were friendly, knowledgeable on their cars. The are Taking care of scratch found on car. More

by Kvirovatz
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Leung, Ryan Wondra
May 29, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 27, 2020

I Had a fantastic experience buying my vehicle from RUSS DARROW MADISON KIA.... IAN and ALEX is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experien More

by latricegraham.lg
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian O'Dierno
May 27, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 22, 2020

Ian helped me find my new Kia Sportage and it was the easiest car buying experience I’ve ever had! Ian was so professional, helpful, friendly and very approachable! I will absolutely be buying my next ca More

by amarschke
Recommend Dealer
Yes
Employees Worked With
Ian O'Dierno
May 22, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 22, 2020

Waited forever, car needs repairs already I test drove a 2016 altima and decided to buy. I called the dealership ahead of time to let them know I'd be coming in to purchase it. I still had to More

by e.harms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian O'Dierno
May 22, 2020 -

Russ Darrow Kia of Madison responded

I am sorry to hear about this happening , please email or call me when you get a chance. Drake Lallas GM 608 275 7700 drake.lallas@russdarrow.com

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