Russ Darrow Kia of Madison

service Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on w Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on when he saw I had one on. Used gloves. had sanitized pens for signing paperwork. Pulled up my info and let me know my status about the service program I had bought (which I knew already, but appreciated). Very seamless! More

Great experience I just bought a car from Russ Darrow and could not be happier or more impressed with my car, my salesman Jonathan, and his manager Alex. I went in the I just bought a car from Russ Darrow and could not be happier or more impressed with my car, my salesman Jonathan, and his manager Alex. I went in there looking for a used Sorento, or Optima, and was planning on trading in my 2013 Camry. I love my Camry so much, and was not looking to part with it for just any car, and Jonathan really got that. The first day he let me drive a Sorento home for the night to show my fiancé and see how I liked it without a salesman looking over my shoulder. Then the next day, he let me drive a Optima home I liked as well. In the end, they were able to get me a great deal on a brand new 2020 Kia Optima that I am very happy with overall. More

Very happy with our experience yesterday. They gave us more info and insight on what we were looking for than the other car lots we had visited recently. more info and insight on what we were looking for than the other car lots we had visited recently. More

We were treated very honestly, the entire staff is not pushy, very solid pricing on new vehicles and trade-in offers. The process of buying from this dealership was not unpleasant at all. Highly recomme pushy, very solid pricing on new vehicles and trade-in offers. The process of buying from this dealership was not unpleasant at all. Highly recommend. More

Made the car buying process painless. Friendly service and everything was explained very well. I was made to feel comfortable throughout my visit! Would definitely come back for future vehicles! and everything was explained very well. I was made to feel comfortable throughout my visit! Would definitely come back for future vehicles! More

Ben was polite and easy to talk to during the whole process. Alex was quick with explaining the financing process and seemed to want the best for me. All in all decent, fast, efficient and friendly pro process. Alex was quick with explaining the financing process and seemed to want the best for me. All in all decent, fast, efficient and friendly process. More

All three representatives made me feel extremely welcomed and completely turned my mood around. I came in very unsettled and unsure they did an amazing job of setting me up with something in my price range a and completely turned my mood around. I came in very unsettled and unsure they did an amazing job of setting me up with something in my price range and something I loved I’ve never had a better car buying experience and I can’t thank David Alex and Ryan enough. They need a raise!!! More

I cannot believe I bought a car from home! Let me start by telling you that I live 1hr 40mins. from this dealership. While searching for cars online I found my dream car here. At first, I was Let me start by telling you that I live 1hr 40mins. from this dealership. While searching for cars online I found my dream car here. At first, I was worried about how far away this car was and how would I ever get to see it before it was purchased by someone else. Through several e-mails and a few phone calls with Michael Gay (a Lions fan), he was able to have Anthony Anderson (a Vikings fan) drive the vehicle to my house for me to see and drive in person. I knew they were offering at-home test drives but I never thought they would go this far away. The financing was completed over the phone and I was able to sign the paperwork at my dining room table. (I'm sorry I forgot his name but he did a great job too) Even though my sales agents work in Madison and they were not Packers fans, I did still purchase the vehicle, and I am truly grateful for all the extra work they did to bring the car to me. This was a very different way to purchase a vehicle, but I am glad I reached out to see what they could do for me. Thank you again Micheal and Anthony (Tony) you guys did a great job! My only complaint is that I wish the detailer who prepared my vehicle for sale would have spent a little more time shampooing the trunk and backs of the seats. I was able to clean them myself but it would have been nice not to have to do this on a new purchase. Overall this was an excellent dealership and I would recommend them to anyone looking for a new/used vehicle. More

Very nice, very accommodating and very thorough I am always nervous when purchasing a new car. So many options available today. Everything was explained beautifully and I felt taken care of. Will I am always nervous when purchasing a new car. So many options available today. Everything was explained beautifully and I felt taken care of. Will recommend this dealership to anyone looking to purchase a vehicle. Thank You David, Ryan & Devon Cherie Melissa M. More

They were very nice people. It's a clean dealership. They were friendly, knowledgeable on their cars. The are Taking care of scratch found on car. They were friendly, knowledgeable on their cars. The are Taking care of scratch found on car. More