Russ Darrow Kia of Madison

Russ Darrow Kia of Madison went above and beyond to help me find my perfect vehicle. I worked with Zackery, and he was able to find me exactly what I was looking for while staying in my price range. He was me find my perfect vehicle. I worked with Zackery, and he was able to find me exactly what I was looking for while staying in my price range. He was very professional and polite and I highly recommend this dealership as they provide a positive and hassle free environment. More

We had an excellent experience. We were much in need of a new car and after a very good experience purchasing our Kia Sorento from Russ Darrow last year, knew just where to go. We got exactly what we were a new car and after a very good experience purchasing our Kia Sorento from Russ Darrow last year, knew just where to go. We got exactly what we were looking for and it was able to stay close to our budget. We felt like valued customers. More

Oil change went just fine with no appointment. Waiting area is adequate, service was completed in a timely manner and the work was satisfactorily completed. area is adequate, service was completed in a timely manner and the work was satisfactorily completed. More

Friendly and very straight forward, easy to deal with. Fast service, car was waiting for us when we arrived to check it out. Tony Takov and Alex treated us very kindly Fast service, car was waiting for us when we arrived to check it out. Tony Takov and Alex treated us very kindly More

First time at this dealership. Everyone was awesome and provided a very positive experience. Purchased a used vehicle. Great customer service! Worked with Michael Krumm in Sales, and Alex Lallas, Used Car provided a very positive experience. Purchased a used vehicle. Great customer service! Worked with Michael Krumm in Sales, and Alex Lallas, Used Car Sales Manager. More

Kia Madison’s service department has incredibly attentive and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the p and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the predicted time. I am always very happy with my experience. More

I've been using this dealership for new cars and repairs for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for se for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for service. I've always been extremely satisfied with the services, and the staff has gone out of their way more than once to make sure my concerns were addressed. Thank you! More

We don’tTrust anyone else with our car. You have fair pricing for service and very friendly and thorough with the work you do we would recommend you to anybody pricing for service and very friendly and thorough with the work you do we would recommend you to anybody More

Cliff is amazing. Me and my husband will likely only work with him when buying from here. He was really nice, straightforward about everything, just great. The rental manager? I think, came in a few hours in with him when buying from here. He was really nice, straightforward about everything, just great. The rental manager? I think, came in a few hours into buying and I couldn't even focus on much of what he was saying because he kept messing with his mask. It was falling down, because it doesn't fit hi. and at one point he wanted to pull down his mask to talk to us. I was like "No? You can't spew your spit at us from two feet away during a pandemic." The financial guy who actually did all the paperwork with was SO pushy. We said no to the warranty like 5 times and he kept pushing. Like to the point that I'm like....did we just buy a crappy car? If he's so certain we need like freaking 3 grand worth of warranties, like is this car garbage? I'm sure its fine, but he should really realize how it sounds when hes basically telling us the electronics COULD FAIL AT ANY TIME AND YOUD BE 4 GRAND IN THE HOLE...like if thats the case, I'll go to Hesser and buy another Scion. If it wasn't for Cliff being so nice and trustworthy, I think we would have left. The interest rates, even for certified used, arent fantastic. Still 4.99% even with good credit. More