Russ Darrow Kia of Madison

Buying my car was a great experience. However going back for a detail that was supposed to be discounted I was charged full price and the exterior of the car was still dirty. And the sticker residue from pu for a detail that was supposed to be discounted I was charged full price and the exterior of the car was still dirty. And the sticker residue from purchasing the car that I asked to be removed was still there. My sales guy isn’t listed - good job Chris!! More

Good overall experience. Process was able to be streamlined to my preference. Achieved my pricing objective and flexibility in added miles into my lease agreement. streamlined to my preference. Achieved my pricing objective and flexibility in added miles into my lease agreement. More

When your not sure what you want for a new car, it's nice to try a variety of cars. I was able to do that here to try a variety of cars. I was able to do that here More

From the moment we stepped into the show room until the time we struck the deal it was a no pressure pretty easy-going environment. Have to see Jonathan has a let’s say keen sense of humor… LOL he is a fun time we struck the deal it was a no pressure pretty easy-going environment. Have to see Jonathan has a let’s say keen sense of humor… LOL he is a funny dude definitely kept it light. Hopefully this will be a long lasting relationship with the dealership. More

David Leung and Alex Lallas are outstanding. Zero pressure sales but very informed on all aspects of the vehicle and loan vs. lease. Clear explanations of contracts. Highly professional. pressure sales but very informed on all aspects of the vehicle and loan vs. lease. Clear explanations of contracts. Highly professional. More

Everyone i encountered, while having my vehicle serviced, was kind, knowledgeable, friendly, and honest. They answered every question with respect and made sure i was comfortable while i waited. was kind, knowledgeable, friendly, and honest. They answered every question with respect and made sure i was comfortable while i waited. More

I walked in this morning for a trade in, thinking "If I get a car, great! If not, oh well.'' I sat down with Jonathan Chizever and we went over what he could do, took a 2020 Kia Forte out for a spin and ne get a car, great! If not, oh well.'' I sat down with Jonathan Chizever and we went over what he could do, took a 2020 Kia Forte out for a spin and next thing you know he started working with his finance person and I was able to get a car. I didn't think I was going to get it because of my credit, however I did. I would also like to thank Ryan Wondra for his hard work as well going on the phone and speaking with the loan people's. I would highly recommend anyone coming here whether it's to trade in a car or buy. Thank you so much! More

Always courteous and willing to talk with me about my car. I don’t think that the service has ever taken more than an hour. car. I don’t think that the service has ever taken more than an hour. More

Salesman was excellent, very knowledgeable about the vehicle, extremely friendly, was patient and understood what I was looking for, felt like I got a fair deal on the new vehicle and the one I traded i vehicle, extremely friendly, was patient and understood what I was looking for, felt like I got a fair deal on the new vehicle and the one I traded in More

Leah in the service department at Russ Darrow - KIA on Madison's west side is the best! Thorough, kind, timely...with constant contact about the work needed, why, and cost. Thank you! Madison's west side is the best! Thorough, kind, timely...with constant contact about the work needed, why, and cost. Thank you! More