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Russ Darrow Kia of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.3
658 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 658 reviews

January 22, 2025

Jess at Russ Darrow was very helpful, friendly and patient. Great service, I will keep using them. More

by REBECCAB123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out, Rebecca. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

January 17, 2025

I love how they make various times available for appointments throughout the day and how their system allows you to create online appointments. More

by MWICK91607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

January 17, 2025

Very friendly staff. Very organized and all is clean and comfortable. Always look forward to going there. More

by 3BADGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

January 16, 2025

18 days to fix car. After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we wi More

by Billk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Russ Darrow Kia of Madison responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Drake Lallas drake.lallas@russdarrow.com

January 15, 2025

Prompt, kind, courteous, caring, informative, knowledgeable, thorough, trustworthy, clean, easy to make appointment, can usually get an appointment scheduled when I want and within a short period More

by BODYLANGUAGE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not exactly sure what the fella’s name was. I think it was Joe
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Jan 15, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

January 14, 2025

Joseph was thorough, had me look at the video examination of my car. Went over what was done and what will happen next time I come in. Wait wasn’t long. They are so professional. More

by JLDEMAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that Jospeh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

January 13, 2025

Great service everything is good on my car. I give Russ Darrow 5 stars. Everyone is very nice I would recommend it to everyone I know More

by SONYA.ADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Russ Darrow Kia of Madison responded

Thank you, Sonya! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com

January 12, 2025

Service was fantastic! I appreciate the walk-in opportunity, efficiency, and customer service! From beginning to end. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you, Susan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

January 12, 2025

Found the problem and had it fixed in short order. Let me know of other issues to look at and plan for a good running vehicle. More

by CWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com

January 12, 2025

I have a good satisfaction when I bring my car in for service. Great performance as a team. I would recommend to others More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Lallas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brittny Helf
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

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