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Russ Darrow Kia of Madison
Madison, WI
681 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 681 reviews
February 12, 2025
Great sales group, l have reservations about the service department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get a callback you start to question. My question was simple and all I wanted to do was discuss it with someone who was not the operator, More
by jim3243md
Verified CustomerEmployees Worked With
February 11, 2025
Quoted me for $600 extra in unnecessary repairs. Upon second opinion I got car fixed for half the price. Upon second opinion I got car fixed for half the price. More
by MO23
Employees Worked With
February 09, 2025
My husband and I enjoyed working with Jack. He was knowledgeable and helpful. He made the process of buying a car seamless. We would definitely work with him again. He was knowledgeable and helpful. He made the process of buying a car seamless. We would definitely work with him again. More
by RANDYRHODE
February 09, 2025
Every interaction is genuine. Great group of folks to work with in the service department.! Great group of folks to work with in the service department.! More
by FLORES.QUENNA
February 06, 2025
Provided a lot of insights regarding my new electric vehicle. It was very helpful and a positive experience. vehicle. It was very helpful and a positive experience. More
by Dave Vigliotta
February 05, 2025
Jack is awesome and very knowledgeable. In fact, everyone at this dealership is very friendly. We were disappointed, however, that this dealership would not give us a discount for purchas In fact, everyone at this dealership is very friendly. We were disappointed, however, that this dealership would not give us a discount for purchasing a second Kia as a returning customer. And, we were insulted with the amount they offered for trade in. More
by MICHELLE.BYRNE
February 05, 2025
Jonathon was very helpful in showing me several cars. He listened to what I needed as far as the range of what I needed for a car payment. He was patient with me as I was having anxiety on a car purcha He listened to what I needed as far as the range of what I needed for a car payment. He was patient with me as I was having anxiety on a car purchase. He reassured me and didn't pressure me. I did look at another car, but decided to buy the car from Kia. He was upfront what Kia could do for me. I am very happy with my purchase. I would recommend Kia and Jonathon to anyone that is looking for a car More
by LAWUNDERLIN
February 03, 2025
Smooth, clean, friendly, just a bit pricey I was impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait not so bad. Only room for improvement is keeping prices down. 150 for oil change and tire rotation is a bit pricey. More
by Aliza131313
February 03, 2025
Great job! Service was great! Didn’t wait very long at all. And great popcorn! Service was great! Didn’t wait very long at all. And great popcorn! More
by CHRIS.EVEN
Employees Worked With
