Russ Darrow Kia of Madison

I can’t speak for the sales force because when I am waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’r waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’re smoking outside the entrance, which isn’t impressive. Go smoke in the back of the building where no one can see or smell you. No one wants to smell your xxxx smoke! As for the service department....they ROCK!!! I travel well over an hour to have service work performed on our Kias and now my daughters Pontiac Vibe! The only reason I take my cars to this location is because of Joe Kuckuk! He is honest, fair, and will go the extra mile for his customers, and this was before he took on the awesome responsibility of be the manager of the department! I cannot say enough about Joe! I recommend him and the department to my friends and family and I don’t give out recommendations like lollipops. I highly recommend the service department at R.D. Kia because of Joe kuckuk! Go see Joe and you won’t be disappointed! More

Great place and service. They always are able to get my car in when needed and always helpful in answering my questions. I would recommend. car in when needed and always helpful in answering my questions. I would recommend. More

Beyond Hope 24 hours later, I'm still pinching myself to see if I'm really awake and not just dreaming. I came home with an incredible car that far exceeds my exp 24 hours later, I'm still pinching myself to see if I'm really awake and not just dreaming. I came home with an incredible car that far exceeds my expectations. Alex & Zack went the extra mile to get me into a car I absolutely love. at a price I could afford. This is the 2nd used car I've bought at Russ Darrow Kia, and I'm nothing but happy with the dealership. Thank you. More

David and Alex were particularly helpful and pleasant to work with. I appreciate that our questions were answered and that we were given privacy to discuss our decision. I also appreciate the shuttle servic work with. I appreciate that our questions were answered and that we were given privacy to discuss our decision. I also appreciate the shuttle service they offer to help with logistics. More

Reached out to get a test drive on a pre owned vehicle. Sales person assumed I wanted to purchase, and essentially asked me Cash, Check, or Card? Tried to explain again I only wanted to test drive. He stil Sales person assumed I wanted to purchase, and essentially asked me Cash, Check, or Card? Tried to explain again I only wanted to test drive. He still did not seem to understand. Very disappointed. More

Excellent dealership Just purchased my 2nd Kia from Russ Darrow. The folks there are very friendly and great to deal with. My sales guy Cliff Roberts is the best! Just purchased my 2nd Kia from Russ Darrow. The folks there are very friendly and great to deal with. My sales guy Cliff Roberts is the best! More

Bought a new kia sorento 2020 from russ darrow. I had nothing but a great review for them. Jonathan chizever was my sales associate and he was great to work with! I even had a few scratches on the passen nothing but a great review for them. Jonathan chizever was my sales associate and he was great to work with! I even had a few scratches on the passenger door to be fixed they came to get my vehical and dropped it back off to me in baraboo. I will deffinatly recommend your dealership. Thank you for your great customer service! More

This was amazingly easy, friendly, and accommodating. After a horrible 4+ month experience with Wilde Honda, these guys were amazing. They met the numbers I was looking for without haggling, and found the After a horrible 4+ month experience with Wilde Honda, these guys were amazing. They met the numbers I was looking for without haggling, and found the color and specific car I wanted. I had the deal in less than 30 minutes, paperwork done quickly after, and since the specific car wasn't on the lot, had that the following day. Great experience. It helped these guys like cars and shared my enthusiasm for driving. Thanks. More

Zach is rude and takes jokes to far It never felt like Zach respected my time. He seemed to be a JERK to some guy named Dale. I would stay away from this guy. It does not pay to be mean. It never felt like Zach respected my time. He seemed to be a JERK to some guy named Dale. I would stay away from this guy. It does not pay to be mean. More

David Leung and Ryan Wondra were excellent and very personable. They weren’t pushy whatsoever and really strived to meet this customers needs. Thank you personable. They weren’t pushy whatsoever and really strived to meet this customers needs. Thank you More