Russ Darrow Kia of Madison

I really hate looking for new cars. I dont do it very often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated right. Customer service was never a car salesperson strong point from my experience. I really didnt intend on buying a car when i went into this dealership. I just wanted to see if i fit in the car and if the price was doable for my family. I wasn't in the mood for any dealer shenanigans, and quite honestly, to my surprise, I didnt get that here. I worked with Micheal Krum. He was fantastic!! He was very upfront about everything, he was extremely nice and friendly, and he listened to me (he brought me a car that showed he listened). He was also very good about demonstrating all the features at delivery...which I appreciated. I truly appreciated his style and salesmanship and recommend using him if you are buying a new kia. I also very much appreciated the manager Ryan Wondra. He really did a great job too. More

Zack glynn was so helpful in finding me the perfect vehicle and finding me the best loan and the rate I could afford.zack was a great help also alex lallas thank you so much. vehicle and finding me the best loan and the rate I could afford.zack was a great help also alex lallas thank you so much. More

Our salesperson was knowledgeable and communicated well. The price was fair and they were affiliated with our bank so we could use our preferred choice. The price was fair and they were affiliated with our bank so we could use our preferred choice. More

Excellent customer, shuttle, car and tire service! Charles was kind and knowledgeable and went the extra mile to ensure our needs were met at a great price! Charles was kind and knowledgeable and went the extra mile to ensure our needs were met at a great price! More

Great Sales team, quick & promt & great Customer Service. No pressure or pushy sales. In and out No pressure or pushy sales. In and out More

Good as usual. As.expected. Same as before what can I say same all same all same all same all More

Bought Kia in March drove 300 miles been in shop for over week. Big Lemon! week. Big Lemon! More

Great customer service! Eric was incredibly helpful in finding the exact vehicle I wanted within my price range. finding the exact vehicle I wanted within my price range. More

Russ Darrow Kia of Madison says they want everyone to be 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician who took care of our 2020 Kia Optima SX Turbo when it needed 4 wheel balancing & tire rotation + an oil & filter change. I watched as he worked; he sent a video via text of an inspection he did underneath the car; this was so thorough including brake linings, struts, springs, shock absorbers, exhaust & more. This was the second time such a conscientious assessment was done; The first time an inspection was done & documented by video was by COREY another asset to the service department. Although the service was straightforward the degree of care & attention was on the highest level. This was especially comforting & gave peace of mind to us as we are heading on a road trip out of state. These employees deserve recognition because you cannot buy this degree of work ethic. More