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Russ Darrow Kia of Madison
Madison, WI
715 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 715 reviews
July 21, 2022
We traded our 2017 Sportage in for a 2020 Telluride and Zach was wonderful to work with! He was very knowledgable and down to earth, not at all like the pushy salespeople we’ve come across in the past. Our Zach was wonderful to work with! He was very knowledgable and down to earth, not at all like the pushy salespeople we’ve come across in the past. Our experience over all was very painless and timely, we would definitely recommend asking for Zach when shopping through Russ Darrow Kia! More
by Danelle_papke
Employees Worked With
June 20, 2022
This morning I came for an appointment for an estimate and Jamie came out and was so very helpful and actually was able to help me so I didn’t actually have to make an additional appointment. He was outst and Jamie came out and was so very helpful and actually was able to help me so I didn’t actually have to make an additional appointment. He was outstanding in every way. More
by Jude
Employees Worked With
Jaime Olivia
June 17, 2022
I met and worked with several people at the Kia dealership, and everyone was very friendly and helpful. They really worked as a team to make my experience a great one! Zack G. listened to what I wa dealership, and everyone was very friendly and helpful. They really worked as a team to make my experience a great one! Zack G. listened to what I wanted and I found the perfect car. Thanks, RDK! More
by Sarah
May 25, 2022
The only thing I didn't like I was forced to take add-ons I didn't want. Otherwise my experience was great. Clifford delivered everything he promised me I would definitely use him again. I didn't want. Otherwise my experience was great. Clifford delivered everything he promised me I would definitely use him again. More
by sfpjr71
May 24, 2022
Full service start to finish. Tony explained everything about the SUV, which was a lot with the amount of tech in the 2023 models. Tyler in finance also went the extra mile work Tony explained everything about the SUV, which was a lot with the amount of tech in the 2023 models. Tyler in finance also went the extra mile working to find a lean release for my trade in. Great experience, I’ll be back. More
by onebigpanther
May 24, 2022
Russ Darrow Kia Madison and Jonathan C were amazing! Just bought a new Sportage from them and couldn’t be happier! Jonathan made it super easy! They answered all my questions and couldn’t have made it Just bought a new Sportage from them and couldn’t be happier! Jonathan made it super easy! They answered all my questions and couldn’t have made it any easier! Thank you so much! More
by Hodag123
Employees Worked With
May 11, 2022
Russ Darrow is trying to charge $10,000 over MSRP now to any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of a business. They could earn a customer for life or try to take advantage of us for a day. They chose to try to take advantage. My guess is that Russ Darrow won't be in Madison much longer. More
by bengarber3570
Employees Worked With
Other Employees :
Clifford Roberts, Eric Rangel, Christopher Bonner, Dylan Parrish
May 05, 2022
Very accommodating. Took our time into consideration and worked to get the process done as quickly as possible. Took our time into consideration and worked to get the process done as quickly as possible. More
by lbisbee
March 25, 2022
Thank you so much Cliff Robert's it's always awesome working with you. This is the 5th car we have bought from Russ darrow and we are always treated like family. Look foward to many more years of busine working with you. This is the 5th car we have bought from Russ darrow and we are always treated like family. Look foward to many more years of business with you More
by Rsteffen84
