Russ Darrow Kia of Madison

had my car in and out in a hour as promised service was professional, even got a high five! haven't had a dealership ever offer free high fives. professional, even got a high five! haven't had a dealership ever offer free high fives. More

Everett is a rockstar! He made the experience of purchasing our vehicle enjoyable. His knowledge and professionalism was evident from the moment we first met him. We were He made the experience of purchasing our vehicle enjoyable. His knowledge and professionalism was evident from the moment we first met him. We were not sure what vehicle we were looking for but after discussing with Everett all the different options, we purchased the right vehicle for our needs. Thank you! More

When my 2019 Kia Sorento was in the shop and they informed me I couldn't drive it safely, they wouldn't give me a loaner and suggested I go across the street to Hertz to rent a care and assured me th informed me I couldn't drive it safely, they wouldn't give me a loaner and suggested I go across the street to Hertz to rent a care and assured me they would reimburse me for the cost. Fast forward 3 weeks in which I had to call weekly for updates and ask if they were sure it was ok for me to continue extending the rental car, I was told I needed a new engine, $10,000, and they were not going to reimburse my now $850 rental fee and that my options were to pay to have my car fixed or buy another car from them - they were going to stick me with all these costs if I chose to walk away. Horrible communication, horrible, expensive and stressful experience that could have been handled soooooooooo much better. I will say that the sales person, Caleb, did seem to be doing what he could to help me get to a reasonable solution. More

Antonio was great to work with! He made it fast, and easy to buy a vehicle from and understood our needs.Thanks again! He made it fast, and easy to buy a vehicle from and understood our needs.Thanks again! More

My daughter purches a car from Russ Darrow Kia of Madison. Stoyan "Tony" Takov made the experience very comfortable and informative. He was able to provide her with rhe perfect cat that had everyth Madison. Stoyan "Tony" Takov made the experience very comfortable and informative. He was able to provide her with rhe perfect cat that had everything she was looking for! Highly recommended! More

Easy buying process and great service! They made the buying process painless and quick. I would recommend. They made the buying process painless and quick. I would recommend. More

Very helpful team that works well together to ensure I was happy with my Kia purchase! was happy with my Kia purchase! More

Transparency, professionalism, respect and trust equals more than a transaction. It translated into trusted advisor. We unsuccessfully shopped across several states from the DC metro area through Wisconsin more than a transaction. It translated into trusted advisor. We unsuccessfully shopped across several states from the DC metro area through Wisconsin and even northern Illinois. One Va dealer told us advertised prices were “ only to get you in the door and not real”. A relationship with Michael and Russ Darrow Kia with a phone call, though brief that phone call established the confidence that we could expect trustworthy people who would treat us with respect transparency and become more than just a single transaction with someone we could begin to count on for a longer term repeat business. We were able to identify a vehicle make an appointment and it was ready waiting for us when we flew in. So far the experience has been one of our better automotive buying experiences ever. They were fair and they were nice I will strongly recommend Michael and Russ Darrow Kia More

Friendly service. Very informative about our options. Didn't waste our time trying to upset us on something we didn't need. Delicious popcorn. Very informative about our options. Didn't waste our time trying to upset us on something we didn't need. Delicious popcorn. More

Antonio was great to work with, would definitely recommend to anyone! So was the manager Andrew. recommend to anyone! So was the manager Andrew. More