Russ Darrow Honda - Service Center

Excellent customer service - Felt safe in light of the pandemic with enough open space while waiting for my car. Observe the service staff helping others with discount offers they were not aware of. pandemic with enough open space while waiting for my car. Observe the service staff helping others with discount offers they were not aware of. More

Friendly, fast service as always. Also now offering vehicle pickup and delivery from a location to help safe time or needing to sit in a waiting room or arrange a ride. vehicle pickup and delivery from a location to help safe time or needing to sit in a waiting room or arrange a ride. More

Excellent customer service - treated with respect and felt safe in light of the pandemic - enough space and open area to wait while care serviced. Wait time was less than estimated which always makes me felt safe in light of the pandemic - enough space and open area to wait while care serviced. Wait time was less than estimated which always makes me happy. More

Like visiting this dealership for several reasons:very attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. attentative service advisors, service done in timely manner,huge waiting area,and friendly and polite staff that always are smiling.. More

It’s always a pleasure taking my car in for service at Russ Darrow! Eric was great! Have a good weekend😄 Blessings and Stay Safe Russ Darrow! Eric was great! Have a good weekend😄 Blessings and Stay Safe More

The new location is great. Very easy to get in and out and get a hold people in service. Have only been in for routine maintenance so far and get a hold people in service. Have only been in for routine maintenance so far More

Angela David should be your go to service advisor! Angela David should be your go to service advisor! Angela David should be your go to service advisor! Angela David should be your go to service advisor! Angela David should be your go to service advisor! More

Jay Malkowski does an excellent job with my service needs. Overall excellent place to get your car serviced. Highly recommend this service department. Always ask for Jay Malkowski. needs. Overall excellent place to get your car serviced. Highly recommend this service department. Always ask for Jay Malkowski. More

A few months ago while having my Civic serviced I asked that Darrow Honda check the brakes since they had not been replaced and I had over 100k miles. They allegedly checked them over and said the pads we that Darrow Honda check the brakes since they had not been replaced and I had over 100k miles. They allegedly checked them over and said the pads were fine and didn’t need replacing. Around 10000 miles later I noticed the brakes were pulsating and took it in. The technician said I now needed new pads and had to replace both rotors because they were badly warped. They wanted $600 for the repair. I walked out of the dealership very angry knowing that if they would have checked them appropriately a few months ago, I would have only needed the pads replaced and rotors resurfaced for $190. I left with brakes still pulsating and will look to have them repaired elsewhere. I don’t live near Darrow Honda(60 miles away) but have been going there for years since they have been very reliable, fair and offer excellent deals for service. After this poor experience I plan to take my business elsewhere. Service agent was pleasant but did nothing to rectify the situation. It wasn’t her fault the dealership misled me but making it right would have went a long way and kept me a loyal customer. More

Alondra was awesome and the service was great. I always take our Honda’s for service at this state of the art facility. Thank you! take our Honda’s for service at this state of the art facility. Thank you! More