Russ Darrow Honda - Service Center

Service Advisor communication I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Al I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Alicia Norwood took my car in for service. She did her rounds around my car and took my name, phone number etc. She told me itll take about 2 hours to 3hours max to get the car finished. I came back in around 3:25pm. She did not give me a call NOR let me know that my car was already finished at 3pm. I waited and waited and waited in the waiting area until 5pm, which was closing time. Luckily one the other service Advisor came up and ask if I've been helped. I told her that I've been waiting for almost 3 hours for my car to be finished or at least Alicia to call and let me know. She never did. She saw me waiting in the waiting area but did not have the nerve to let me know that my car was finished at 3pm. She did not do her job correctly. Everyone who came in after me have gotten out before me. I am so upset at her customer service. Alicia Norwoord did not do a great job. I am displeased with her customer service. More

Nice work done on my accord Last visit for a oil change and tire rotation. Eric just like the other advisors in Ross Darrow helped me out to get the work done. As before, this is Last visit for a oil change and tire rotation. Eric just like the other advisors in Ross Darrow helped me out to get the work done. As before, this is another excellent visit. More

Consistently Meets Or Exceeds My Expectations Very responsive, thorough and competent service was provided again. Because Russ Darrow Honda consistently meets or exceeds my expectations, they are Very responsive, thorough and competent service was provided again. Because Russ Darrow Honda consistently meets or exceeds my expectations, they are the performance standard against which I measure other dealerships. More

7-13 Service I was very pleased with the service I received on Saturday, July 13, 2019. I came in for a routine maintence check and Jay Malkowski from Russ Darrow I was very pleased with the service I received on Saturday, July 13, 2019. I came in for a routine maintence check and Jay Malkowski from Russ Darrow Honda greeted me. He was very friendly and informative throughout the entire exchange. I wanted to thank him for the wonderful service he provided. More

Alicia is the best service advisor ! She works to accommodate your needs! Always prompt and courteous and very pleasant. I love the Sunday hours. Facility is always clean, and service i ! She works to accommodate your needs! Always prompt and courteous and very pleasant. I love the Sunday hours. Facility is always clean, and service is fast and efficient More

AC Service My service technician was the best I’ve had at Russ Darrow Honda in all the years that I’ve had regular maintenance and service there. She was courte My service technician was the best I’ve had at Russ Darrow Honda in all the years that I’ve had regular maintenance and service there. She was courteous competent and pleasant. My pilot has required yearly service to the air conditioning unit. This year required a compressor which is an expensive item. She did everything she could to accommodate me the customer. In the end I had no trouble paying for the service that I received. I will continue to do all my service at Russ Darrow Honda. I will buy my next Honda there too! More

Was very Good They are very talented people they take care of their customers very good and they Handle their business very good And I appreciated their good job They are very talented people they take care of their customers very good and they Handle their business very good And I appreciated their good job More