Russ Darrow Honda - Service Center

All the time excellent services by Russ Darrow except the charges/fees, when used credit card fees. charges/fees, when used credit card fees. More

Many options for scheduling appointment. Friendly service staff. Facility was clean and spacious. No pressure on services that they recommended. staff. Facility was clean and spacious. No pressure on services that they recommended. More

My dealer advisor (Eric N.) and tech (sorry, never got his name) was 100% amazing. I came into town to quickly visit a friend before going to Chicago. Unexpectedly, my passports engine light started flash his name) was 100% amazing. I came into town to quickly visit a friend before going to Chicago. Unexpectedly, my passports engine light started flashing and my car did not accelerate normally and was stuck at 50-55 mph. Luckily I was near this Honda dealership and exited off the highway to get it checked. Due to misfire issues and other things I don’t know about, Honda had to order car parts to have it repaired asap. I left my car there for 3 nights. Each day I called Honda for a status check like an annoying customer, but Eric was ALWAYS patient/nice/calm and informative. The tech worked at light speed to have my car ready by weds so I can leave back home and I got home safely. Thank you to you BOTH for being so awesome. Please give them a raise (or employee of the year). Thank you. More

John was very helpful getting my timing belt fixed within a day and offered a loaner car. He also identified and fixed other issues such as AC and high noise. He is someone I trust and I recommend this shop. a day and offered a loaner car. He also identified and fixed other issues such as AC and high noise. He is someone I trust and I recommend this shop. More

Excellent service no job is to small or to big they get it done with a smile thank you guys so much your work is truly appreciated. it done with a smile thank you guys so much your work is truly appreciated. More

The girl I worked with from service was cool but the guy from Finance was rude. I have extra coverage that I purchased from this dealership but they claim I either don’t have it or they don’t have proof of from Finance was rude. I have extra coverage that I purchased from this dealership but they claim I either don’t have it or they don’t have proof of it in their system. How does a dealership sell a maintenance package that they don’t keep a record of? More

As always great service. Chris Berger was a great service agent, helpful in getting the best service and price. service agent, helpful in getting the best service and price. More

Honest, quick and helpful! We got it in Saturday afternoon and had it back Sunday afternoon. afternoon and had it back Sunday afternoon. More

Angela was awesome to work with and very efficient. And service was performed quickly. I did not like paying the credit card fee service was performed quickly. I did not like paying the credit card fee More