Russ Darrow Honda

Service center is questionable I brought in my used Civic I had just gotten for my 17 year old to have the transmission fluid changed this past Saturday. I had just gotten it, so I I brought in my used Civic I had just gotten for my 17 year old to have the transmission fluid changed this past Saturday. I had just gotten it, so I asked them to look it over good. They supposedly did there typical multi-point inspection and said that all looked good except that the air filter and cabin filter needed to be changed. I just changed these filters 4 days earlier so they were brand new. They obviously didn't look at them at all. Maybe this is an easy money maker for them given that they wanted to charge me $110 to replace $25 in filters that takes 5 minutes to do yourself. I had liked this dealership for service, but now I have serious doubts about it. And now I wonder if they even changed the transmission fluid given that they lied about the filters. The service adviser was not very friendly either. Confidence lost - I'll probably look to other dealerships for service going forward. More

What great service Our sales person was friendly and very helpful They aided in many different aspects of buying a car. Hands down best adventure purchasing a motor vehi Our sales person was friendly and very helpful They aided in many different aspects of buying a car. Hands down best adventure purchasing a motor vehicle! What great service from these guys, A true first rate dealer! More

wonderful Shopping experience I had a wonderful Shopping experience at Russ Darrow I came into Russ Darrow because I needed to trade in my car for something new. These guys really I had a wonderful Shopping experience at Russ Darrow I came into Russ Darrow because I needed to trade in my car for something new. These guys really know about cars The staff at Russ Darrow was patient and knowledgeable, and helped us get a vehicle at a good price. More

happy We came into Russ Darrow looking to buy a pre-owned car. They took the time to explain all the features of the car, and got me a great deal on the car We came into Russ Darrow looking to buy a pre-owned car. They took the time to explain all the features of the car, and got me a great deal on the car. I appreciated all your help and the great service provided. They have a goal to make customers happy, and they are succeeding. More

Utter sleazeballs I am 58 years old, and have been buying cars all my life, but my experience with Darrow was the worse I've ever had, buying anything: Via email I requ I am 58 years old, and have been buying cars all my life, but my experience with Darrow was the worse I've ever had, buying anything: Via email I requested a quote for specific Honda Civic model from Russ Darrow Honda. They responded with an email quoting a price for a specific Honda car (the quote included the VIN number). The quote was very competitive -- in fact it seemed too good. So I called the contact number included with their message. I expressed my concerns that the price seemed too good, and asked whether it included everything, such as destination charge, etc, and whether I could really buy the car at the quoted price. I was told that it included everything except the usual exclusions (license, title, dealer fee, taxes). I asked how much this would add up to, and was told a few hundred dollars, so that I could buy the car for a few hundred over the quoted price. At this, I agreed to make an appointment with the sales manager. When I came in, the manager immediately suggested that a salesman take me for a test drive. Instead I said I wanted to confirm that the quote was correct, because it seemed too far below invoice. The manager assured me that it was the correct price. I then asked again, in several different ways. After about 5 minutes of this, the manager finally said, "No, you can't buy that car at that price. That car has a protection package". The "protection package" was for "rust protection" and was of course completely unnecessary, but it added $1700 to the price. After this, I couldn't leave fast enough, but I was so upset at the flagrant dishonesty and contempt for my time that I backed into a car in the parking lot on the way out, and had to file an insurance claim. Later that day I called Darrow's general manager and he basically hung up on me. More

great service Today our sales associate at Russ Darrow was really helpful. I would highly recommend the Russ Darrow Group to a friend. It's nice to know there is a Today our sales associate at Russ Darrow was really helpful. I would highly recommend the Russ Darrow Group to a friend. It's nice to know there is a dealership out there who cares about their customers. Thank you very much for the great service. I really had a great experience and will continue to recommend Russ Darrow. More

Thank you I had a wonderful Shopping experience at Russ Darrow I would highly recommend the Russ Darrow Group to a friend. This in fact is a place that is wonde I had a wonderful Shopping experience at Russ Darrow I would highly recommend the Russ Darrow Group to a friend. This in fact is a place that is wonderful buy and get your car serviced. They were very patient and worked with us Thank you so much. More

happy with our purchase I wanted to say I am very happy with my experience at Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. We are I wanted to say I am very happy with my experience at Russ Darrow. Their approach puts you at ease during the negotiation and final purchase. We are very happy with our purchase from Russ Darrow. You are a wonderful team of good people, and a pleasure to work with. More

Beware of service rip offs! I took my car in for a $12.95 oil change. When checking out, the service manager told me that the oil plug was stripped and I needed to get a new oil I took my car in for a $12.95 oil change. When checking out, the service manager told me that the oil plug was stripped and I needed to get a new oil pan for $510.00. I contacted the General Manager, George Matthews, and explained to him that, since my last two oil changes were done at Darrow Honda, they are the ones that stripped the oil plug. He refused to do anything about this. In addition, they said I had broken links on my car and estimated repairs at $716.98. My local garage quoted me $275 for the same service. I will never take my car there again. Rip off! More

couldn't be happier This was one of the most pleasant experiences we had buying a car. I appreciated the courtesy and kindness that was shown to me. I have never had a ca This was one of the most pleasant experiences we had buying a car. I appreciated the courtesy and kindness that was shown to me. I have never had a car buying experience as pleasant as this one. We couldn't be happier with our experience More