Russ Darrow Honda

Never On Top of Things I'm never happy with Russ Darrow Honda on Brown Deer Road. I go there because there are no other options. The service department is "flying around by I'm never happy with Russ Darrow Honda on Brown Deer Road. I go there because there are no other options. The service department is "flying around by the seat of their pants," is never prepared for your appointment, and cannot complete a job in the estimated time. There are lots of excuses and always an increase in your wait-time by double, at least, despite the fact that the customer was proactive enough to schedule an appointment. There are lots of barely competent workers acting like they are super busy, and the whole experience with this dealership leaves me with an impression of disorganization, miscommunication, and too many unqualified cooks in the kitchen. Someone needs to come into this dealership and clean things up. Not impressed. More

Lesia did a super job of taking car of all o our needs. Very pleasant buying experience. Thank you Lesia. Lesia did everything she said she would do and the car was ready when arrived. Great job!!👍😀👌t Very pleasant buying experience. Thank you Lesia. Lesia did everything she said she would do and the car was ready when arrived. Great job!!👍😀👌thank you. More

Nastascia is the best Nastascia is by far the best Sales person I've had over the years. She's very patient in explaining everything it is when it comes to purchasing a car Nastascia is by far the best Sales person I've had over the years. She's very patient in explaining everything it is when it comes to purchasing a car. She always wears a smile on face whenever I see her. The sale never ends when she gives us the keys as she's always calling to make sure all is well. Keep up the good work Nastascia. We will definitely be back to see you at Russ Darrow. More

UNPROFESSIONAL AND UNETHICAL #UNPROFESSIONAL; #UNETHICAL; #SHOTGUNSCREDITAPPLICATION; #LIES; #FORCESACCESSORIES; #STAYAWAY Rating ‘1’ star as there is no option to rate a ‘0’ s #UNPROFESSIONAL; #UNETHICAL; #SHOTGUNSCREDITAPPLICATION; #LIES; #FORCESACCESSORIES; #STAYAWAY Rating ‘1’ star as there is no option to rate a ‘0’ star. I am writing this review based on an ‘attempted’ car purchase experience with Russ Darrow Honda. In the response to an internet inquiry, it was told to me that the make and model that I was looking for is ‘in stock’. Upon reaching the dealership (within 3 hours of receiving the email) it was told that ‘there was a communication gap between the sales and internet marketing department’ and the color is no longer available, but we are willing to give you an excellent deal if you settle down for a color in stock. The excellent deal that was presented was 2k over the quoted price from Wilde Honda, upon showing the quote they agreed to match the quote, plus 5 free engine oils changes and life time free car wash. Considering the fact Wilde Honda is 20 some mile away I agreed and made my 8 months’ pregnant wife drive down to see the car. Upon agreeing on the terms we applied for financing, and guess what the finance manager (Will) our application to multiple banks without even asking for permission. When asked about it, his answer was I have been doing this for 13 years and this is how it is done. Either way we got approved for the Honda financing that we were looking for, but in the last leg, the deal got changed to 3 oil changes and no car wash. I asked why, and Nastascia (the sales person) answered that is the policy. My question was, why did you offer something that is not there in the policy and she answered it was a slip of tongue. I checked with the other person with a beard who was acting as the supervisor/boss on the sales floor who was helping Nastascia on the negotiating process on why you are backing away from your deal, he said he thought he could 5 oil changes but now his boss says only 3 can be done. That was the point where I decided to walk away, and then he came up with free advice – “you shouldn’t walk away for 2 oil changes, sometime in life you need to swallow your pride and grab a good deal when you see it. Oil changes are only 60.00$”. To tell the truth that’s the only time I agreed whole heartedly to anything said/told in the entire premises. He is right... “Oil changes is only 60.00$”, but I wasn’t walking away for that. I was walking away because of the UNPROFESSIONALISM and LACK OF ETHICS in the way they are doing business. Everyone works for a living, only few people ‘cheat or lie to your face’ for that. I might have bought the car even if he hasn’t offered any incentives at the first place, I for sure wouldn’t have asked for 5 oil changes if he had offered 3 at the first place. But offering something to make you sign and changing it after says a lot about the business values offered. I hope they understands it one day!!! More

Service Advisor Eric Nelson Eric Nelson was very helpful, courteous, friendly and attentive to my requests to ensure that his recommendations to replace the rear wheels brake rot Eric Nelson was very helpful, courteous, friendly and attentive to my requests to ensure that his recommendations to replace the rear wheels brake rotors were needed. I asked that I first look at the extent of wear of the disc pads and rotors and to see that replacement parts were indeed original Honda parts. They even allowed me to watch briefly what the technician was doing. AND to top it all, a discount was granted plus a free car wash on next visit without repairs. Service time was quick, clean and thorough. Will definitely return for next service work. More

Accomidating I love that so much can be done over the internet and they are always helpful when it comes to fitting you in when you have a busy schedule. I love that so much can be done over the internet and they are always helpful when it comes to fitting you in when you have a busy schedule. More

Professional and easy to work with The people working at Russ Darrow never made me feel like I was at the wrong dealership. They were great and made it fun spending time there, I look f The people working at Russ Darrow never made me feel like I was at the wrong dealership. They were great and made it fun spending time there, I look forward to going back for a oil change to talk to them again. . They met my expectations in every way when it came to buying my new car and I know I got a great deal. Thank you Russ Darrow More

Very quick service I went there last Sunday for my regular oil change without an appointment and I expected at least one hour of waiting. They were able to do my oil cha I went there last Sunday for my regular oil change without an appointment and I expected at least one hour of waiting. They were able to do my oil change and all other inspections in less than 30 minutes. More

Great, They got me in and out quickly, friendly service team The service team is always friendly, they make sure you receive great service. I never wait more than an hour and a half even when I am coming in with The service team is always friendly, they make sure you receive great service. I never wait more than an hour and a half even when I am coming in without an appointment. More

Honda Odessey We were in the market for the 2018 Odessey. After checking another dealer we found that Russ Darrow had just what we were looking for. The sales force We were in the market for the 2018 Odessey. After checking another dealer we found that Russ Darrow had just what we were looking for. The sales force was pleasant to work with and professional in their approach. There was some haggling over the trade in but we came to an agreement. More