Russ Darrow Honda

New Car!! Yay After 2 weeks of car shopping, I can honestly say that my experience at Russ Darrow Honda was leaps and bounds above the rest. Trent Schuette my sale After 2 weeks of car shopping, I can honestly say that my experience at Russ Darrow Honda was leaps and bounds above the rest. Trent Schuette my sales representative, managed to find the perfect balance between exceptional responsiveness without aggressive/invasive Q&A. When I had a question he was there, as well as others on the team as needed, but while I was contemplating my decision I was not being hounded. And a side note for the women out there who, like me, are buying a car yourself without anyone else involved in the shopping-this is the best experience you will have! None of those invasive inconsequential unnecessary questions that are common while shopping ( you know what I am talking about). I also have to send snaps to Scott Falter who handled all the paperwork. There is a LOT involved in buying a car but he set the perfect pace and we got done in time for me to enjoy my new ride. Thanks Russ Darrow! More

thank you russ darrow This was one of the most pleasant experiences we have had.  They were very accommodating and answered all questions. I am extremely happy with my exp This was one of the most pleasant experiences we have had.  They were very accommodating and answered all questions. I am extremely happy with my experience at Russ Darrow Our Salesperson was very helpful and knowledgeable about the car. More

Horrible customer care Spent 4 hours reviewing vehicle and paperwork for the vehicle and was about to buy with cash/check when finance guy handling paperwork said you know Spent 4 hours reviewing vehicle and paperwork for the vehicle and was about to buy with cash/check when finance guy handling paperwork said you know the vechicle is not legal to drive in wisconsin- right? No, i did not know that. Idecided to have my mechanic look at it at 9:00 am the next morning. The mechanic told me the issues and the needed parts. We told the guy it would take 2 hours to get the cash and come back. We called when we were at the bank to ask how to make rhe check. The finance guy said hurry there are others looking, then transfered ti sales guy and we tild him we were leaving the bank 20 min estimation we should have estimated 40 but the sales guy saud no problem the other guy has financing and you have cash. We drove straight there went to finance guy he said sales guy had paperwork do we went up to sales. Then the sales person and the manage both approached us and said the just sold it to another guy with cash. They had oked the deal just 20 min before Seriously!!! When i said are you kidding we have been working on this deal since last night and all morning! He said " it is just business". Well it was my time and energy and what i thought was a deal with a trust worthy dealer. Boy was i wrong! Of course they wanted more of my time but only had "crap" to show me or higher priced vehicles. After being treated like that im taking my cash elsewhere because to them it is just business and hopefully they wont get sny snd will consider changing their ways More

The service is very fast This is the second car that I have leased from Russ Darrow They were very accommodating and answered all questions. I Absolutely love my car!! Thank This is the second car that I have leased from Russ Darrow They were very accommodating and answered all questions. I Absolutely love my car!! Thank you Russ Darrow The sales staff took their time to go through everything with us More

russ darrow is a aawsome dealership This is my second time buying a car It was such a pleasure dealing with all the members at the dealership. I got the car I wanted. The whole experien This is my second time buying a car It was such a pleasure dealing with all the members at the dealership. I got the car I wanted. The whole experience was pleasant and professional. More

Kudos to Russ Darrow staff We were extremely satisfied with a helpful staff at this dealership. We rate them a "10" for spending time with us and making sure we were completely We were extremely satisfied with a helpful staff at this dealership. We rate them a "10" for spending time with us and making sure we were completely satisfied with our newly leased auto. We will be sure to inform others to seek this dealership when ready to deal on an auto. Thank you for taking care of us. More

great selection at Russ Darrow The entire experience itself was produced very simple and rarely free. We are relatively satisfied with buy the book I feel like we got a sufficient i The entire experience itself was produced very simple and rarely free. We are relatively satisfied with buy the book I feel like we got a sufficient income. I told them what I was looking for and they discovered that new car More

good experience. I was very pleased with the service at Russ Darrow. You actually took some time with me. Based on what I told them I used to be looking for they found I was very pleased with the service at Russ Darrow. You actually took some time with me. Based on what I told them I used to be looking for they found the right automobile for me! It really was a good experience. More

thank you My wife was out looking for a newer car Russ Darrow helped us find the car that was perfect we love it! The staff at Russ Darrow helped us every step My wife was out looking for a newer car Russ Darrow helped us find the car that was perfect we love it! The staff at Russ Darrow helped us every step of the way from walking in to driving off the lot More

helpful Everyone at the Russ Darrow Dealership has been very pleasant and helpful. The purchase process was straight forward, and I walked out of the dealersh Everyone at the Russ Darrow Dealership has been very pleasant and helpful. The purchase process was straight forward, and I walked out of the dealership with my new car More