Russ Darrow Honda

Feel like i am a bother Good: Aaron lined up FIVE cars for me to test drive👍🏽 The girl who took my oil change order & woke me afterward was great👍🏽 Bad: I bought a use Good: Aaron lined up FIVE cars for me to test drive👍🏽 The girl who took my oil change order & woke me afterward was great👍🏽 Bad: I bought a used veh w/$20,000 cash. I realized later that the wiper blades were SHOT & the antenna is missing. Imagine 1 of the most important features w/0 an antenna. Their response: “How do we know it didn’t happen while you had it” ...for that short amount that i had it? BCOZ I’M HONEST. I’M NOT GOING TO xxxx OVER WIPER BLADES & AN ANTENNA. I was told they would look for the 2nd fob. I still have only 1. That would be a real hardship if i misplaced it. Ugly: I can’t believe that ____ w/the glasses is still hired. It was a total bother for him to bring back out a BRAND NEW car that i was considering the 1st time i shopped Darrow. The only reason i came back, back then, was i saw a veh i liked in the lot, & bought it. The AA guy who sold it to me (duzn’t work there anymore) was much nicer than the 1st guy. So i came back & bought a 2nd 1 from Darrow ...but not sure i’ll be back esp due to feeling ripped off w/blades & antenna, & what they “said about me”. Just used to that pleasant feeling of businesses bending over backwards these days. Tip: Ask if cust wants car wash w/oil change. I just got mine professionally washed only to come out & have to wipe it all down, also fearing that Darrow’s wash may have removed the wax & poly shield etc. I will accept a call if you like. 414-573-6097 More

New Ridgeline Lesia was great to work with- no pushing or forceful sales recommendations. Really happy with the deal. The vehicle was prepared quickly and all the Lesia was great to work with- no pushing or forceful sales recommendations. Really happy with the deal. The vehicle was prepared quickly and all the staff were very friendly and helpful. More

My 1st Honda I rated 5 stars because my experience was great. Friendly, fast, informative service. I will definitely recommend this dealership to my friends and fa I rated 5 stars because my experience was great. Friendly, fast, informative service. I will definitely recommend this dealership to my friends and family. What a great experience. Thank you so much Freddie Pate. More

Happy customer Victor and the staff as Russ Darrow Honda were very helpful in finding me the car I was looking for! I visited the store several times and victor was Victor and the staff as Russ Darrow Honda were very helpful in finding me the car I was looking for! I visited the store several times and victor was very patient and extremely knowledgeable in finding something that fit my needs. It was a wonderful experience. Thank you More

Good, satisfied Lesia was very helpful and patient on my first car purchase, helped even when other employee refused insurance assistance. I'm satisfied with my deal. Lesia was very helpful and patient on my first car purchase, helped even when other employee refused insurance assistance. I'm satisfied with my deal. More

Very friendly and easy to work with Lesia Matthis is very friendly, patient and easy to work with. she does not push her customer for making a decision. she made our buying experience a Lesia Matthis is very friendly, patient and easy to work with. she does not push her customer for making a decision. she made our buying experience a positive one. Thank you! More

Very friendly and easy to work with. This dealership was very friendly, easy to work with and found us the vehicle that we wanted. Everyone at this dealership was so friendly and easy to This dealership was very friendly, easy to work with and found us the vehicle that we wanted. Everyone at this dealership was so friendly and easy to talk to. More

Very helpful sales staff The sales staff was very knowledgeable about the car I purchased. The entire buying process was straight forward and simple. I will be a repeat custom The sales staff was very knowledgeable about the car I purchased. The entire buying process was straight forward and simple. I will be a repeat customer! More

Great Cars! Great Customer Service! Russ Darrow Honda and my salesman made my car buying experience a positive one. Honda has great cars so I knew I would go with a Honda again. My sal Russ Darrow Honda and my salesman made my car buying experience a positive one. Honda has great cars so I knew I would go with a Honda again. My salesman, Justin, was knowledgeable about all of the cars I was interested in and made the whole experience smooth and easy. I definitely will be back when it's time for a new car! More

Longest wait ever And that's counting the time the power on the whole street went out and they had to slow everything down to do it by hand. The state of my car was app And that's counting the time the power on the whole street went out and they had to slow everything down to do it by hand. The state of my car was apparently fine, but all five or six people who got there /after/ me got their cars done first. I waited over 2 hrs on a Sunday for this. More