Russ Darrow Honda

Derrick Wilson excellent salesman From the moment I walked in RussDarrow Honda and met Derrick Wilson I knew I had met one of the best salesman of all time. Not only did Derrick teac From the moment I walked in RussDarrow Honda and met Derrick Wilson I knew I had met one of the best salesman of all time. Not only did Derrick teach me about the Honda accord that I was interested in but found one that fit me perfectly. His personality and honesty were winning and straight forward. I could not of had a better experience buying a car.! G Mathews was cordial and accommodating as well! More

Fun, personalized shopping experience We found Russ Darrow Honda while looking for a new family vehicle after our old one unexpectedly quit starting. They had several vehicles in our price We found Russ Darrow Honda while looking for a new family vehicle after our old one unexpectedly quit starting. They had several vehicles in our price range, but none that met our needs, so they helped us look at other options for financing and test drive a few higher end vehicles. Derrick and Victor were accommodating and helped us narrow our search. Derrick followed up the next day with another van that would fit our needs. Sadly, we had already decided to get a car from a dealer more local to us as Russ Darrow Honda was an hour away. He still celebrated with us and was a great encouragement. I would highly recommend Russ Darrow Honda for their friendliness, personalized experience, and passion for helping people. The only reason I didn't give 5 stars was the cleanliness of the older used cars. I understand rust issues, and body damage, but it's not hard to run a vacuum through the vehicle and collect trash after test drives. One car had dirty floorboards, another had a partial can of soda, and a third van (that we did not test) had a flat rear tire. It was just little things that are easily fixed. Overall, a wonderful experience. If we lived closer, we'd definitely be purchasing from them! More

Good service overall Dealship and saler were really nice. Saler did explain and try her best. Only on think is deal not even have something treaty for customers like free Dealship and saler were really nice. Saler did explain and try her best. Only on think is deal not even have something treaty for customers like free drink, or free snack, btw im not that person just my experience tho. More

The people make the difference I only go to Russ for one reason and one reason only. And that’s the people. The entire staff is knowledgeable, friendly and they do a stellar job. Bu I only go to Russ for one reason and one reason only. And that’s the people. The entire staff is knowledgeable, friendly and they do a stellar job. But as good as they all are, the only person working in the service department I deal with is Ruby! She’s the reason I come back. It’s only been a few years but she knows me and my car. And what’s more, she doesn’t treat me like a customer. She treats me like family. And you always want to deal with people who treat you like family. More

Excellent!!!! The process was quick and easy. The Sales rep was very professional and patient. He went above and beyond to find the right color car. The process was quick and easy. The Sales rep was very professional and patient. He went above and beyond to find the right color car. More

Great, as always I always take my car for service at Russ Darrow. I like working with my service rep, Eric. I can easily email or text him with what I need done and I always take my car for service at Russ Darrow. I like working with my service rep, Eric. I can easily email or text him with what I need done and he fits me in and is always honest about the work that’s done. I will continue servicing my car with him. I am highly satisfied with the customer service so thank you! More

Great experience We have purchased two cars from Lesia and have enjoyed both experiences. She’s been very helpful and great to work with both times. We love our cars! We have purchased two cars from Lesia and have enjoyed both experiences. She’s been very helpful and great to work with both times. We love our cars! More

New Car Purchase We had a wonderful experience buying our new Honda Accord Hybrid. Malcolm did a great job making sure we understood everything about our new hybrid an We had a wonderful experience buying our new Honda Accord Hybrid. Malcolm did a great job making sure we understood everything about our new hybrid and Jonathan made the financing easy. We'll definitely be back for our next purchase. More

Great experience! Lesia made it fast and easy to purchase our new van. I was upfront about having to bring our kids with to Sign paperwork and we would appreciate doing Lesia made it fast and easy to purchase our new van. I was upfront about having to bring our kids with to Sign paperwork and we would appreciate doing this as quickly as possible. Wow, expectations exceeded! After 30 minutes we were on our way. More

Misleading coupons and late shuttle pickups I normally do not leave bad reviews, but my experience with Russ Darrow today is definitely worthy of one. My Civic was making a loud screeching no I normally do not leave bad reviews, but my experience with Russ Darrow today is definitely worthy of one. My Civic was making a loud screeching noise as I drove, so I knew I might have an expensive repair in front of me. When I was given costs for 8 different maintenance and repair services totaling over $1450 (before tax and shop fees) I had to debate which work I should actually get done at this point. I found some relief when I found a coupon on Russ Darrow’s website that advertised "Save up to $200" -- 5% off maintenance or repairs when you spend over $250, 10% off $500, 15% off $750 or 20% off $1000. I decided to get 4 of the services done, totaling over $1000. When I brought the coupon to my service advisor she said that only one of the services qualified, so I would only get 5% off. She told me that they already discount the labor cost on brakes, so that service doesn't qualify. (OK, then why doesn't it say "excludes brakes" on the coupon, like it says "excludes tires"?) And she said that the other services are "scheduled maintenance" items so they don't qualify. Not true -- I checked Honda corporate's website and Russ Darrow Honda's website, and none of the 4 services that I got done are on the Honda scheduled maintenance plan. I had them start on the repairs anyway and give me a ride to work. I had the driver schedule to pick me up at 4:00. More on that later... Still feeling unsettled about the coupon situation I called back and voiced my opinion and explained that the coupon is extremely misleading. The service advisor's answer was "yeah, we're going to take that coupon off the website." I asked for her manager and left a voicemail for the Service Manager. The service advisor called back later and said that she spoke with the manager and they will give me 10% off. I let her know that I was still very disappointed. When it got to be 4:12 I called to make sure my driver was on the way to pick me up. (I know that in traffic it takes about 30 minutes to get from the dealership to my workplace.) They told me that they'd have to send a different driver and he'd be there soon, so I figured he must already be on the road somewhere closer to me. 45 minutes later I called again, explained to the same service advisor that I need to pick up my kids from daycare by 6:00 and asked if I should just take an Uber and have the dealership take the cost off my bill. She said that they wouldn't reimburse me for an Uber and that the driver was "en route" to pick me up. At 5:17 (another 20 minutes later) the driver finally arrived, and my wife had to make special arrangements to pick up the kids. I would have been perfectly happy if Russ Darrow Honda would have just stood behind the coupon that they are advertising online and if they would have picked me up within 30 minutes of my scheduled pickup time. The Service Advisor Alicia and the Service Manager really missed the mark in every way even after I gave them several chances to "make things right." More