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Rusnak Volvo Cars Westlake
Thousand Oaks, CA
118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 118 reviews
May 15, 2026
Excellent customer service, Germano took wonderful care of us! Very patient and thorough with the process. of us! Very patient and thorough with the process. More
by Bridget
May 08, 2026
Many difficult experiences with the service department. This last experience was especially disappointing. Took car in to be fixed. Part needed to be ordered and was told the car would be repaired the next This last experience was especially disappointing. Took car in to be fixed. Part needed to be ordered and was told the car would be repaired the next day. Went to pick up the car the following day and were told that the part that needed to be replaced in our car was actually replaced in a different car. This was end of day Friday. Come Monday, I needed to call and text multiple times to see if my car would be ready that day as it was hard to get ahold of someone. I can honestly say that we have not had one positive experience with the service department. More
by Cs5
Employees Worked With
April 30, 2026
I recently worked with Mike Escoto and Germano on the purchase of a new XC60. They both were very professional, kind, and I never felt any pressure from them to make the sale. The entire staff at Rusnak purchase of a new XC60. They both were very professional, kind, and I never felt any pressure from them to make the sale. The entire staff at Rusnak are friendly and the process was enjoyable. More
by KP805
April 26, 2026
Arrived per an appointment with Konstantin. His day off and was a no show. That's okay. Bought my 2026 XC90 from Denis. Denis was professional and very knowledgeable with the vehicle. His day off and was a no show. That's okay. Bought my 2026 XC90 from Denis. Denis was professional and very knowledgeable with the vehicle. More
by MLHKSTONE
Employees Worked With
Denis Kenny I rate him 5 of 5. Would add that he represents the dealership well.
April 20, 2026
Very helpful and informative sales process. Patient and not rushed. Great job showing us all of the features upon purchase. Patient and not rushed. Great job showing us all of the features upon purchase. More
by John.galaviz
Employees Worked With
April 14, 2026
Very helpful sales and service staff. The sales department is very knowledgeable about all of their vehicles and some sales people even drive the same cars that they sell. Overall, very s The sales department is very knowledgeable about all of their vehicles and some sales people even drive the same cars that they sell. Overall, very satisfied. More
by mariogalabov
April 13, 2026
Easy process from start to finish. No pressure sale. Would recommend to anyone looking to buy a Volvo. No pressure sale. Would recommend to anyone looking to buy a Volvo. More
by Kevin G.
March 23, 2026
The entire experience I recieved exceeded my expectations. The sales rep and fiance manger were incredibly knowledgeable, patient and genuinely helpful. They took the time to understand what I w expectations. The sales rep and fiance manger were incredibly knowledgeable, patient and genuinely helpful. They took the time to understand what I was looking for and never made me feel pressured. Something I really appreciated. Every question I had was answered clearly, and I felt confident throughout the process. The test drive was smooth, and the team made sure I was comfortable with every detail of the vehicle. When it came to financing, everything was explained transparently, and the process was quick and stress free. What sood out the most was the level of customer service. Thank you Dennis Kerry and Jean Avila for a positive memorable experience. More
by doramowry
Employees Worked With
Dennis Kerry
March 22, 2026
We had seamless experience at this dealership. Clean, friendly, patient and welcoming. Will recommend to friends and family Clean, friendly, patient and welcoming. Will recommend to friends and family More
by Jane-home
