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Rusnak Volvo Cars Westlake

Thousand Oaks, CA

4.7
118 Reviews
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3839 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 118 reviews

May 15, 2026

Excellent customer service, Germano took wonderful care of us! Very patient and thorough with the process. More

by Bridget
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Germano Saracco
May 08, 2026

Many difficult experiences with the service department. This last experience was especially disappointing. Took car in to be fixed. Part needed to be ordered and was told the car would be repaired the next More

by Cs5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susanna Chavez
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2026

I recently worked with Mike Escoto and Germano on the purchase of a new XC60. They both were very professional, kind, and I never felt any pressure from them to make the sale. The entire staff at Rusnak More

by KP805
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Zachariah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Escoto, Germano Saracco
April 26, 2026

Arrived per an appointment with Konstantin. His day off and was a no show. That's okay. Bought my 2026 XC90 from Denis. Denis was professional and very knowledgeable with the vehicle. More

by MLHKSTONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Kenny I rate him 5 of 5. Would add that he represents the dealership well.
April 20, 2026

Very helpful and informative sales process. Patient and not rushed. Great job showing us all of the features upon purchase. More

by John.galaviz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Wiesener
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2026

Very helpful sales and service staff. The sales department is very knowledgeable about all of their vehicles and some sales people even drive the same cars that they sell. Overall, very s More

by mariogalabov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Zachariah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Germano Saracco
April 13, 2026

Easy process from start to finish. No pressure sale. Would recommend to anyone looking to buy a Volvo. More

by Kevin G.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Wiesener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Zachariah
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2026

Was disappointed when inquiring about possibly obtaining a hard copy manual for my vehicle. Reached out via email and never heard back? More

by whps.dora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Kerry
March 23, 2026

The entire experience I recieved exceeded my expectations. The sales rep and fiance manger were incredibly knowledgeable, patient and genuinely helpful. They took the time to understand what I w More

by doramowry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Kerry
Mar 26, 2026 -

Rusnak Volvo Cars Westlake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rusnak Volvo Cars Westlake. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rusnak Volvo Cars Westlake!

March 22, 2026

We had seamless experience at this dealership. Clean, friendly, patient and welcoming. Will recommend to friends and family More

by Jane-home
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Yaghootian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2026 -

Rusnak Volvo Cars Westlake responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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