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Rudolph Honda

El Paso, TX

4.7
1,822 Reviews

5655 S Desert Blvd

El Paso, TX

79932

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Showing 1,822 reviews

June 20, 2024

Service advisors stay knowledgeable on services to be provided and reasons for suggesting work / services that might be useful. Very professional and polite. Kept me advised on schedule for work. More

by JUXERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Natali Tarin
Jun 25, 2024 -

Rudolph Honda responded

It's fantastic to hear that we provided great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Honda!

June 20, 2024

Courteous and professional service. Answered all my questions and explained everything very clearly. Thank you More

by hc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jun 25, 2024 -

Rudolph Honda responded

Thank you for taking the time to share your feedback with us. We love it when our customers are happy. See you next time! We look forward to seeing you again at Rudolph Honda.

June 20, 2024

Martha was very helpful and knowledgeable. She was not pushy at all and made me feel comfortable. She was patient and answered all of my questions. I would definitely call on her again when I More

by izzysoph123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martha Sosa-Chavez
Jun 25, 2024 -

Rudolph Honda responded

Thank you for your review. Our top priority is customer service, and hearing about it in action makes our day! Thank you for choosing Rudolph Honda!

June 19, 2024

Service in the shop was very good, but when calling to ask questions about the recommendations received it was impossible to connect with anyone. More

by juanbfc
Recommend Dealer
No
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Natali Tarin
Jun 25, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is very important to us and we take it seriously. I'm sorry to learn that you had trouble connecting with an Advisor over the phone, that's very unlike us. The summer months is our peak season for the service departments nationwide and we try to be as accessible as possible for our customer on the phone. I apologize for the inconvenience. We hope we can continue earning your business and that we are able to better meet your expectation in the future. Claudia Aguilar Service Manager Rudolph Honda 915.845.4321

June 19, 2024

Not going through express again - they did not emphasize the need to get the coolant changed even though it was on red and the battery died two weeks after the service although it was indicated in the check More

by stephenkov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks
Jun 25, 2024 -

Rudolph Honda responded

Thank you for taking the time to give us your feedback. Your opinion is very important to us and we take it seriously. I'm sorry to learn that we did not meet your expectations on your last visit. I don't have any messages but I would love the opportunity to go over your experience and get more details to see how we can make this better for you. Please email me at claudia.aguilar@rudolphcars.com with your phone number or call me at (915)845-4321. Thank you! Claudia Aguilar Service Manager Rudolph Honda 915.845.4321

June 19, 2024

Excellent service as always! Rick Biernacki is always honest, knowledgeable and services are always done in a timely manner. More

by EVELYNOEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Biernacki
Jun 25, 2024 -

Rudolph Honda responded

Thanks so much for taking the time to share your positive experience! We love it when our customers are happy. We look forward to seeing you again soon!

June 19, 2024

Felt good to buy my crv from Rudolph. Will be back for my next purchase More

by rubenelias74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Luis Ayala
Jun 25, 2024 -

Rudolph Honda responded

Thank you for your review. Our top priority is customer service, and hearing about it in action makes our day! Thank you for choosing Rudolph Honda!

June 19, 2024

Excellent treatment from all employees, they answer all questions about cars and credit, would recommend to friends More

by arizmendi383
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Gabriel Luna
Jun 25, 2024 -

Rudolph Honda responded

It's fantastic to hear that we provided great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Honda!

Jun 25, 2024 -

arizmendi383 responded

Thanks for great service!

June 18, 2024

Appreciated friendly staff. Noemi answered my questions and was very apologetic that car wash was no working. More

by almarfennell903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noemi
Jun 25, 2024 -

Rudolph Honda responded

Thank you for your review. Our top priority is customer service, and hearing about it in action makes our day! Thank you for choosing Rudolph Honda!

June 18, 2024

I have been traveling from Las Cruces to El Paso to service my Honda Pilot at Rudolph Honda. They have great Customer Service in the Honda Express Department. Thanks Matthew and Joe! More

by servusavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew and Joe
Jun 25, 2024 -

Rudolph Honda responded

It's fantastic to hear that we provided great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Honda!

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