Description: Subject: Formal Complaint Regarding Service Department Treatment I am asking American Honda to open a formal customer-relations case regarding the conduct of an authorized Honda dealership. I am submitting a formal complaint regarding my treatment by Rudolph Honda’s service department in January and my interaction with Eric Gentry today. In January, I brought my vehicle in for service. During the long wait, I became concerned and asked two employees for an update on my vehicle. Neither employee responded to me or helped me determine its status. Because no one would communicate with me, I became frightened and began looking for my vehicle. At that point, I genuinely felt unsafe and feared that something might be happening to my car. I asked to speak with the service manager. Although I was not yelling or causing a scene, a female employee threatened to call the police on me. Rather than calming the situation, explaining where my vehicle was, or providing an update, the staff’s conduct made me feel more frightened and unsafe. When an employee eventually handed me my keys, I was so scared, upset, and overwhelmed that I left immediately without making a complaint. This experience caused me significant emotional distress. Today, when I asked whether I could have my vehicle serviced, Eric accused me of lying and making up what happened in January. This response was dismissive and deeply upsetting. I approached the dealership seeking service and an opportunity to explain why I had left so abruptly—not to be accused of dishonesty. I am requesting: 1. A formal investigation into both incidents, including interviews with the employees involved and a review of any available service records and security footage. 2. Preservation of any relevant records or video footage from the January visit and today’s interaction. 3. A written response explaining the results of the investigation and what steps will be taken. 4. Confirmation of whether Rudolph Honda will service my vehicle professionally and without retaliation. 5. Contact from senior management or the president’s office—not solely from the employees involved in this complaint.

I wouldn’t even give 1 star if it didn’t make me. Their communication is absolutely horrible. I had to finally call sales just to talk to someone… they had my vehicle for over a week with zero status updates despite multiple calls and messages. I finally got this text after leave over 5 voicemails and they can’t even clearly communicate a pick up time. Plus it was a rip off. Absolutely unreal.

Bought a used vehicle from Rudolph Honda expecting the same great service I’ve had with Rudolph Chevrolet—completely different experience. They claim a “100-point inspection,” yet less than a month later I’m facing a $2,000 headlight repair. That shouldn’t happen if the inspection was actually done properly. Yes, an extended warranty was offered—but you shouldn’t have to pay extra just to feel confident the vehicle was inspected correctly. I also tried to trade in the same vehicle—the one they just sold me—and received a lowball offer. On top of that, I’ve attempted to contact the manager multiple times via email. I received one returned call, but haven’t heard back since. Salesperson Hector Ramirez was excellent, unfortunately they didnt have a vehicle a Rudolph Chevrolet—he genuinely tried to find the best option and did everything he could to help. Unfortunately, the rest of the experience did not reflect that same level of service. Between the questionable inspection, poor follow-up, and lack of accountability, this experience fell well below expectations. I would not recommend this dealership.

Our buying experience at Rudolph Honda was bittersweet. Salvador, who assisted us throughout the process, was very professional, helpful, and respectful of our time. He made the shopping experience comfortable and answered our questions thoroughly. However, things became disappointing when it came time to finalize the deal. We were informed that the 100,000-mile/7-year powertrain warranty Salvador had told us applied to the vehicle we wanted to purchase was actually not available for that vehicle, and Rudolph Honda was unable to honor that information. This misunderstanding significantly affected our decision and left us feeling frustrated at the end of what had otherwise been a positive experience. We appreciate Salvador’s professionalism, but clearer communication and honoring quoted terms would have made this a much better experience overall.

Showed them what another dealer a few hours away was offering, a 4k discount, the counter offer was a 4k discount with about 3900 dollars in add ons. Add ons worth maybe 400. They wouldn't budge. So I drove 4 hours cost me half a tank of gas .and 100 bucks for a hotel, good return on my money 4k in my pocket. It's worth the trip even an 8 hr drive is worth it. That's 4k and about 80 dollars a month in your pocket. They are decent people, and there to make money, I get it. But fair is fair.

Recall work was completed very promptly and wait time was not as long as originally expected.